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Motablity Awards for Excellent Customer Service

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Motablity Awards for Excellent Customer Service

W J King, one of the fastest growing dealer groups in the South East and Kent who operate six franchises from 12 locations, is delighted and extremely proud to announce that the company has won regional awards for their work with the Motability Car Scheme at their SEAT branch at Sidcup and their Vauxhall branch at Farningham.

These  accolades are part of a programme of awards, launched last year by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which will be announced in January 2018 .

Explaining the background to the awards, Peter Wilson, General Manager, Dealer Relations at Motability Operations said, “the focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, such as WJ King. Many congratulations to them on their award.”

Celebrating their Motability Dealer Award wins, Jeff Conway, Group Sales Manager, W J King, said, ''all of us at WJ King are incredibly proud to win Motability Dealer Awards for our work at SEAT, Sidcup and Vauxhall, Farningham and we are particularly pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards''.

 

Jeff concluded by adding, ''we look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors over the coming months.''

 

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information on Motability vehicles at W J King, please call 08000 191192 or visit www.wjking.co.uk/motability.

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