Show Compare List
Previous Vehicle Next Vehicle

ONSTAR REACHES 1 BILLION CUSTOMER INTERACTIONS

Posted on:

ONSTAR REACHES 1 BILLION CUSTOMER INTERACTIONS

OnStar has fielded more than 1 billion requests from customers, who interact by phone, mobile app or embedded cellular service in their cars and trucks. Launched nearly 19 years ago as an industry-first service that would place a call from the vehicle when an air bag deployed, OnStar today remotely unlocks doors, loads driving directions directly to the vehicle, compiles and sends emails on vehicle health.

A customer contacts OnStar every two seconds. That adds up to about 5 million calls a month from its subscriber base of more than 7 million. Add 8.8 million interactions a month from the mobile app and you can see how indispensable OnStar has become since launching in 1996.

“OnStar created the original connected car in 1996 and today remains at the forefront of innovation through the services offered in Chevrolet, Buick, GMC, Cadillac and soon, Vauxhall vehicles around the globe,” said Alicia Boler-Davis, senior vice president, General Motors Global Connected Customer Experience. “The pace at which the brand has reached 1 billion interactions shows the vast customer demand for vehicle connectivity and there’s no doubt our second billion interactions will come even quicker.”

The Vauxhall OnStar connectivity and service assistant will be launched in Europe on August 3, 2015.

The next generation of the Astra, which will celebrate its debut at the International Motor Show in Frankfurt (September 17 to 27), will be the first completely new Vauxhall model to be available with OnStar. The system can also be ordered for ADAM, Cascada, Corsa, Insignia, Meriva, Mokka and Zafira Tourer in certain markets. The first introduction wave will see OnStar being rolled out in 13 European markets, those being Belgium, Germany, France, the United Kingdom, Ireland, Italy, Luxembourg, the Netherlands, Austria, Poland, Portugal, Switzerland and Spain, with additional countries following later. Customers will be able to use the entire service portfolio provided by OnStar including the 24-hour Emergency Call Service free of charge for the first 12 months after registration.

Smartphone owners will be able to connect to their vehicle remotely with a Smartphone App. In addition, OnStar will assist vehicle owners and police alike in case a vehicle with the system is stolen.

OnStar can also provide subscribers with a monthly Vehicle Diagnostics email with the most important vehicle data and information. Furthermore, a diagnostics check can be requested at any time at the push of a button, thus providing peace of mind before setting off on a longer journey.

OnStar subscribers will be in complete control of their data and the services they receive. Before the services are activated they will have to agree to the terms and conditions. They will be able to choose whether they want to reveal their current location – at a push of the Privacy Button their position will be masked.

By the numbers, here is what 1 billion interactions looks like:

5.5 million Emergency Services delivered.

156 million mobile app requests.Delivered Roadside Assistance more than 3.9 million times.More than 390 million Vehicle Diagnostic reports delivered.

OnStar has even helped deliver babies and works with the North American Aerospace Defense Command (NORAD) to track Santa Claus on Christmas Eve.

Before becoming known as OnStar, the original name for the service was Project Beacon. Its goal was integrating wireless communication into vehicles, years before mass adoption of smartphones.

In the fall of 1996, OnStar debuted in the Cadillac DeVille, Seville and Eldorado. The service initially offered Airbag Deployment Notifications, the core of OnStar’s safety and security premise, which progressed into Automatic Crash Response that uses sensors capable of determining the severity of a crash impact and alerting an OnStar emergency advisor to assist. OnStar today responds to more than 100,000 emergency calls every month.

VAUXHALL ANNOUNCES INSIGNIA GSi PRICING

VAUXHALL ANNOUNCES INSIGNIA GSi PRICING

Posted on: 4th Jan 2018

Following its world premiere at the 2017 Frankfurt Motor Show, Vauxhall has announced the prices for the all-new Insignia GSi, the performance variant of Vauxhall's flagship model. Available in both Grand Sport and Sports Tourer body styles, and powered by either a 2.0-litre turbo-petrol or 2.0-litre BiTurbo diesel engine, the Insignia GSi wil...

ALL-NEW HYUNDAI KONA ACHIEVES MAXIMUM FIVE-STAR EURO NCAP RATING

ALL-NEW HYUNDAI KONA ACHIEVES MAXIMUM FIVE-STAR EURO NC...

Posted on: 4th Jan 2018

Hyundai Motor's All-New KONA has received the maximum five-star safety rating from the independent vehicle assessment organisation Euro NCAP. This result marks out the new B-SUV as one of the safest vehicles in the segment, convincing in all four categories: Adult Occupant, Child Occupant, Pedestrian and Safety Assist.

SEAT SELLS OUT OF LEON CUPRA R UK ALLOCATION

SEAT SELLS OUT OF LEON CUPRA R UK ALLOCATION

Posted on: 4th Jan 2018

The recently released Leon CUPRA R has proved a UK smash-hit, with all 24 destined for these shores snapped up in super quick hot hatch time. The limited production run of just 799 examples, combining a raft of technical upgrades with sophisticated styling and a premium finish, has hit on a seriously appealing 'R' formula.

VIVA ROCKS THIS CHRISTMAS WITH VAUXHALL

VIVA ROCKS THIS CHRISTMAS WITH VAUXHALL

Posted on: 22nd Nov 2017

Featuring a raised ride height with body cladding, a robust new interior and the latest connectivity including OnStar and R 4.0 IntelliLink, Vauxhall's rugged VIVA ROCKS is available to order now priced from £11,530 on-the-road. The new model features many design cues typically found on larger SUV models, such as an increased ride hei...