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March 2014 BRILLIANT, FRIENDLY, NO PRESSURE, GREAT PERSON.
Dealt with before in respect of sales & service.

Service received from Sales Consultant brilliant, friendly, no pressure, great person.

Continue your good service to date.

Mrs Smith, Gravesend
March 2014 WE WERE SO IMPRESSED WITH ALL YOUR STAFF AT FARNINGHAM .....
Dealt with before in respect of sales and petrol.

Influenced by previous purchase.

Service received from Sales Consultant excellent.

We were so impressed with all your staff at Farningham we would like to have the car serviced with them.

Mr Lydford, Sidcup, Kent
March 2014 ..... MAINTAIN THE HIGH STANDARDS SET BY MR SEARLE .....
Influenced by KIA.

Service received by sales consultant excellent.

I have purchased a 3 year + MOT Service Plan - all you have to do is maintain the high standards set by Mr Searle your Sales Consultant.

Mr Griffiths, Swanley, Kent
March 2014 YOUR STAFF AT KIA SIDCUP ARE FIRST CLASS
Dealt with before in respect of sales.

Regular updates received.

Service received from sales consultant excellent.

Your staff at Kia Sidcup are first class so I think you cant change anything, just keep it as it is.

MOTABILITY CUSTOMER

Mr Foad, London
March 2014 EXCELLENT, VERY PATIENT AND KIND
Dealt with us before in respect of petrol.

Influenced by Showroom Display.

Service received from Sales Consultant excellent, very patient and kind.

Mrs Hadlow, Dartford, Kent
March 2014 STEVE LUTON DID A VERY GOOD JOB ...........
Influenced by Showroom Display.

Service received from showroom consultant excellent.

Steve Luton did a very good job, looked after us and made sure our needs were catered for. One small gripe was that on collection of the car, we noticed a chip in the windscreen that managed to go un-noticed, even when it had the multi-point check by a technician. The chip is due to be sorted out this week. I would like to point out this was not Steve's fault, it was more an issue with the process.

Miss Gardiner, Croydon, Surrey
March 2014 NOT MUCH I WOULD IMPROVE IT WAS VERY GOOD SERVICE
Influenced by Showroom Display.

Service received from sales consultant good.

Not much I would improve it was very good service.

Mr Farrer, Erith, Kent
March 2014 EXCELLENT SERVICE - ENSURING THE CAR WAS READY ON TIME.
Dealt with before in respect of sales.

Influenced by referral - my wife had recently bought a SEAT car from you.

Service received from sales consultant excellent service - ensuring the car was ready on time.

I hope I get the car mats soon (awaiting delivery from manufacturer).

Mr Wheeler, London
March 2014 I AM MORE THAN SATISFIED ........................
Dealt with before in respect of sales, service and parts.

Service received from sales consultant very polite, very helpful - cannot fault him.

I am more than satisfied with the service I received from WJ King.

Mr Parish, Orpington, Kent
March 2014 ASHLEY WAS GREAT TO DEAL WITH & GAVE US FIRST CLASS SERVICE
Influenced by Internet.

Service received from sales consultant excellent.

As I live in Cheshire it will be difficult to deal with you going forward, purely because of the distance involved. However, had it been the case that I lived locally then I would have had no hesitation in using your dealership for servicing etc and also recommending you to friends and family. Ashley was great to deal with and gave us first class service through the entire buying process.

Mrs Buck, Runcorn, Cheshire
March 2014 VERY HELPFUL NOTHING WAS TOO MUCH TROUBLE ........
Influenced by Motability referral.

Advance price was right.

Very helpful, nothing was too much trouble, everything was explained. Also very pleased with performance of car.

MOTABILITY CUSTOMER

Mr Hodgson, London
March 2014 PROFESSIONAL, PLEASANT, COURTEOUS, KNOWLEDGEABLE, LISTENED.
Dealt with before in respect of sales and service.

Influenced by Internet and previous purchase.

Service received by sales consultant professional, pleasant, courteous, knowledgeable and listened.

Mr Lingard, Bexley, Kent
March 2014 VERY HELPFUL
Influenced by local Showroom.

Dealt with before in respect of petrol.

Service received by sales consultant very helpful.

Mr Riordan, Welling
March 2014 EXCELLENT
Influenced by referral.

Service received by sales consultant excellent.

To ensure satisfaction with aftersales service to receive reminders of servicing etc.

Miss Yates, Gravesend, Kent
March 2014 GOOD
Dealt with before in respect of sales and service.

Service received from sales consultant good.

Mr Gravener, Bexley, Kent
March 2014 EXCELLENT
Influenced by Internet.

Service received from sales consultant excellent.

Ensure satisfaction with aftersales service by calling me occasionally to check everything OK.

Mrs Gardiner, Sevenoaks, Kent
March 2014 EXCELLENT SERVICE
Influenced by Internet and referral.

Service received by sales consultant excellent service.

Mr Vass, Sidcup, Kent
March 2014 EXCELLENT
Influenced by Internet, conveniently located.

Service received from sales consultant excellent.

Mr Chuter, Orpington, Kent
March 2014 EXCELLENT
Influenced by a referral.

Service received from sales consultant excellent.

Mrs Rowsell, Sidcup, Kent
March 2014 VERY GOOD
Dealt with before in respect of parts and repairs.

Influenced by Internet.

Service received from sales consultant very good.

Mr Pay, Rochester, Kent
March 2014 EXCELLENT
Regular updates received.

Service received from sales consultant excellent.

MOTABILITY CUSTOMER

Mr Bearfoot, Rochester, Kent
March 2014 EXCELLENT
Dealt with before in respect of sales.

Influenced by showroom display.

Service received from sales consultant excellent.

Ensure satisfaction with aftersales service that when i bring my vehicle in for service I can rely on a job well done.

Mrs Hall, Gillingham, Kent
March 2014 VERY GOOD
Dealt with before in respect of service and parts.

Influenced by Showroom Display.

Service received from sales consultant very good.

Mr Catlett, Rochester, Kent
March 2014 THE TEAM WERE FANTASTIC ....................
Influenced by showroom display.

Service received from sales consultant excellent.

The team were fantastic ranging from the manager to the contact person in the showroom, Alan Smith. Good team work with excellent delivery.

Mr Osoro-Thomas, Gravesend, Kent
March 2014 CARRY ON DOING WHAT YOU ARE DOING
Dealt with before in respect of sales, service and parts.

Influenced by previous service.

Service received from sales consultant excellent.

Carry on doing what you are doing.

Mr Hands, Longfield, Kent
March 2014 I WOULD RECOMMEND THIS GARAGE AND SALESMAN TO ANYONE
Influenced by Showroom Display.

Helpful but not pushy showman - Tony Martin.

Service received from Sales Consultant excellent.

Salesman Tony Martin was excellent, helpful and when did not know the answer, found out for me. Although i was offered a potentially better deal with extras at another retailer, the deal on the car bought and the real personal service given made me buy a car from this garage. I would recommend this garage and salesman to anyone.

Mrs Bennett, Rochester, Kent
March 2014 REGULAR UPDATES RECEIVED
Dealt with before in respect of sales and car hire.

Regular updates received.

Service received from sales consultant excellent.

MOTABILITY CUSTOMER

Mr Hunter, Longfield, Kent
March 2014 AFTERSALES HAS MET MY EXPECTATION
Dealt with before in respect of sales, service and parts.

Service received from Sales Consultant excellent.

Aftersales has met my expectation.

Mr Young, Dartford, Kent
March 2014 EXCELLENT SERVICE, NOT TOO PUSHY ...............
Influenced by Internet & Showroom Display.

Service received from Sales Consultant Excellent, not too pushy and met our needs.

Mr Dorrian, London
March 2014 EXCELLENT PURCHASING PRICE
Influenced by past ownership of Astra which never gave me any problems.

Excellent Purchasing Price.

Service received from sales consultant extremely helpful, a credit to your showroom sales department.

A reminder by post when my annual service is required would be very helpful.

Mr Crockford, Dartford, Kent
March 2014 SALES STAFF INCLUDING THE MANAGER WERE VERY HELPFUL .......
Dealt with before in respect of sales & service.

Influenced by Showroom Display.

Service received from Sales Consultant excellent.

Sales staff including the manager were very helpful and polite throughout.

Dr Agyekum, Bromley
March 2014 EXCELLENT
Dealt with before in respect of sales & service.

Influenced by Showroom Display.

Service received from Sales Consultant excellent.

Ms Amos, Bromley
March 2014 .... STUART BRINE MY SALESMAN WAS VERY HELPFUL AND FRIENDLY
Influenced by the Showroom Display.

Service received from sales consultant excellent.

I was very happy with my vehicle and Stuart Brine my salesman was very helpful and friendly.

Miss Vigo, Bromley
March 2014 EXCELLENT
Influenced by Showroom Display.

Service received from Sales Consultant excellent.

I have taken out a service contract that starts December 2014.

Mr Cheetham, London
March 2014 VERY SATISFIED WITH SERVICE RECEIVED
Service received from Sales Consultant excellent.

Vehicle was presented in very good condition & few minor issues corrected excellently. We received follow up phone call after purchase which was very nice.

Very satisfied with service received.

Mr Miles, Bromley, Kent
March 2014 VERY HAPPY WITH THE SALES PROCESS
Service received from Sales Consultant excellent.

Ensure satisfaction with Aftersales Service.

Already received a follow up call.

Very happy with the sales service.

Charlene handled all aspects with professionalism.

Mr Thomas, Bromley, Kent
March 2014 EXCELLENT
Dealt with before in respect of: sales, service, parts.

Influenced by Internet & Showroom Display.

Service received from Sales Consultant - Excellent.

Ensure satisfaction with Aftersales Service; to carry on being efficient and reliable with any problems or queries.

Mrs Chuter, Dartford, Kent
March 2014 EXCELLENT
Influenced by Showroom Display and Internet.

Service received from sales consultant excellent.

Ensure satisfaction with aftersales service communication and a free box of chocs.

Mr Seymour, Bexleyheath, Kent
February 2014 ... THIS WAS BY FAR THE BEST SERVICE I HAVE EVER RECEIVED
Looking for a secondhand car for my daughter

Service received from sales consultant: Excellent

I have purchased many new cars in the past and this was by far the best service I have ever received. Well done Gary Hutchins, he has followed up all requests and contacted me on any information asked of him and kept me informed at every aspect of my purchase.
I would be very happy to purchase from you in the future.
Well done.

Mr Eason, Longfield, Kent
February 2014 .... I THINK ALL IN ALL THE SERVICE WAS BRILLIANT!!
Regular updates received

Service received from sales consultant: Excellent

I think the service we received was outstanding, the aftercare as well was brilliant. I think all in all the service was brilliant!! I am very happy with my purchase.

MOTABILITY CUSTOMER

Miss Healey Clough, London
February 2014 I HAVE BEEN VERY PLEASED WITH THE SERVICE WE HAVE RECEIVED
Dealt with before in respect of: Sales

Influenced by: Previous purchase from the garage

Service received from sales consultant: Excellent

I have been very pleased with the service we have received. The car was booked to have a lock to secure the spare wheel and part of the lock was faulty. The car will now be collected and returned to me on a set day when the new lock has arrived. Staff were very apologetic for a problem that was not their fault and keen to ensure that it was rectified without any inconvenience to me.

Mrs Stevens, Rochester, Kent
February 2014 .... A PLEASURE TO BUY FROM YOU AT WJ KING
Dealt with before in respect of: Service

Influenced by: Referral

Service received from sales consultant: Excellent

Excellent pre and after sales service, a pleasure to buy from you at WJ King.

Mr Bunte, Crowborough, East Sussex
February 2014 YOU SELL QUALITY VEHICLES
Dealt with before in respect of: Sales, Service, Parts

My last 2 cars were bought from you

You sell quality vehicles

Mr Chapman, Orpington, Kent
February 2014 FIRST CLASS, HELPFUL, COURTEOUS
Dealt with previously in respect of: Sales

Influenced by: Showroom display

Service received from sales consultant:
First class, helpful, courteous.

Mr Sherreard, Gravesend, Kent
February 2014 EXCELLENT
Dealt with before in respect of:
Service, Parts

Regular updates received

Service received from sales consultant: Excellent

I thought Stevens (Horsham) very good previously but WJ Kings, and in particular Gary, excellent.

MOTABILITY CUSTOMER

Mrs Green, Gravesend, Kent
February 2014 NEVER A PROBLEM
Steve Meekums always kept in touch by phone. Nice guy, puts you at ease.

Never a problem.

MOTABILITY CUSTOMER

Mr Caddy, Gillingham, Kent
February 2014 EXCELLENT
Occasional updates received

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mrs Sterne, Bromley, Kent
February 2014 EXCELLENT SALES SERVICE FOR PURCHASE OF VEHICLE
Influenced by: Showroom display

Good recommendation from my wife

Service received from sales consultant:
Very polite and excellent sales service for purchase of vehicle.

Mr Watts, Bexleyheath, Kent
February 2014 VERY GOOD SERVICE - BY MR GUY GOODCHILD
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Showroom display

Always liked Vauxhall cars

Very good service - by Mr Guy Goodchild

Mrs Smith, Dartford, Kent
February 2014 KEEP DOING WHAT YOU DO NOW!
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Keep doing what you do now!

Mrs Johnson, West Wickham, Kent
February 2014 SATISFIED WITH SALES CONSULTANT AND CAR PURCHASED
Influenced by: Showroom display

Service received from sales consultant: Excellent

Satisfied with sales consultant and car purchased

Mrs Moger-Hall, Tunbridge Wells, Kent
February 2014 JAMES COULD NOT BE MORE HELPFUL
Dealt with before in respect of: Sales, Parts

Influenced by: I like the cars

Service received from sales consultant:
James could not be more helpful.

The whole team at Vauxhall Dartford are most helpful, that is why I always go back.

Miss Morley, Dartford, Kent
February 2014 EXCELLENT SERVICE
Influenced by: Referral

Service received from sales consultant: Excellent service.

Mrs Jordan, Longfield, Kent
February 2014 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Mr Partridge, London
February 2014 EXCELLENT
Influenced by:
Known as established business

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Ensure servicing is as good as sales.

Mrs Talbot, London
February 2014 EXCELLENT
Regular updates received

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mr Ager, London
February 2014 I AM VERY SATISFIED WITH THE SERVICES I HAVE RECEIVED ....
Dealt with before in respect of: Sales, Service, Parts, Car Hire

Service received from sales consultant: Excellent

I am very satisfied with the services I have received over the years.

Mrs Carr, Swanley, Kent
February 2014 MR JAMES GROVE HAS BEEN EXCELLENT IN HIS SERVICE ....
Influenced by: Internet

Service received from sales consultant: Excellent

WJ King Kia is a showroom for sales in all old and new cars and prices to suit all your customers. It also reassures us buyers to know everything is provided: parts, service, body repair, etc. and of course your salesmen are polite, patient to understand their buyers, good helpers.
E.g. Mr James Grove has been excellent in his service to me, my daughter and my husband in order to purchase our car. And after sale he showed me around for choice and for future need regarding after purchase, e.g. service customer area, parts sales area and he explained my warranty information details. And so on .... we will keep our car with your branch for our services and other needs.
Thank you, bless you all richly.

Mrs Messoueri, Croydon, Surrey
February 2014 REGULAR UPDATES RECEIVED
Regular updates received

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mr Puggsley, London
February 2014 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Already had a Kia

Service received from sales consultant: Excellent

Mrs Dobson, Bromley, Kent
February 2014 HAVE USED WJ KING FOR 25 YEARS
Dealt with before in respect of: Sales, Service, Parts, Petrol

Have used WJ King for 25 years

Service received from sales consultant: Excellent

Mr Dines, Ashford, Kent
February 2014 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Showroom display

Service received from sales consultant: Excellent

Mr Brophy, London
February 2014 COMPREHENSIVE EXPLANATION WITHOUT PRESSURE
Influenced by: Showroom display.

Comprehensive explanation without pressure, very good.

Mr Shore, Belvedere, Kent
February 2014 CARRY ON AS YOU ARE DOING, YOU WON'T GO WRONG DOING THIS
Service received from sales consultant:
Very good service.

Carry on as you are doing, you won't go wrong doing this. Very good sales staff.

MOTABILITY CUSTOMER

Mr Vinton, London
February 2014 EXCELLENT
Influenced by: Offer on garage forecourt

Service received from sales consultant: Excellent

Mr Swift, Rochester, Kent
February 2014 VERY FRIENDLY, LAID BACK, PATIENT
Dealt with before in respect of: Sales

Service received from sales consultant: Very friendly, laid back, patient.

Miss Bowern, Belvedere, Kent
February 2014 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ms James, Rochester, Kent
January 2014 SO FAR I CANNOT FAULT WJ KING
Influenced by: Internet, Showroom display

Service received from sales consultant: Excellent

Just keep up the already excellent service. So far I cannot fault WJ King.

Mr Nicholls, Dartford, Kent
January 2014 I WOULD USE YOUR SERVICE AGAIN IF LOOKING FOR ANOTHER CAR
I found Steve Coaten very helpful, informative not pushy. I think he gave us the best deal possible. I would use your service again if looking for another car.

Mr Bright, Greenhithe, Kent
January 2014 VERY SATISFIED WITH HOW WE WERE RECEIVED AND TREATED
Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Very satisfied with how we were received and treated. Your Sales Manager, Steve was very helpful and obliging.

Mr Cox, Swanley, Kent
January 2014 GLAD I CAME TO YOU
Ron Graham gave fair and informed reasons for a Motability car.

Service received from sales consultant: Excellent in everything, even when we changed our minds about gear or automatic.

.... I was well satisfied with my Motability referral and the follow up phone call a week after I had the car. "Made to feel good about getting the car" was my overall experience. Glad I came to you.

MOTABILITY CUSTOMER

Mr Bennett, Erith, Kent
January 2014 NO HARD SALE FROM THE STAFF WHICH WAS NICE
Influenced by: Referral

Service received from sales consultant: Excellent

Excellent service from start to finish. No hard sale from the staff which was nice.

Mr Tite, Dartford, Kent
January 2014 .... SERVICE COULD NOT BE BETTERED IN ANY WAY
This was the third vehicle from you and I like Vauxhalls.

I have always had very good, helpful service and care from Rochester Workshops and Sales. Mr. Osmond has always been very helpful and polite.

I can only say that I have been treated well by all levels of staff and would say that at Rochester service could not be bettered in any way.

Mr Wigley, Rochester, Kent
January 2014 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Just keep in touch with the customer. 1, 6, 12 calls.

Mrs Tite, Dartford, Kent
January 2014 CONTINUE THE PERSONABLE APPROACH THE STAFF DEMONSTRATE
Dealt with before in respect of: Sales, Service

Influenced by: Direct contact

Service received from sales consultant: Excellent

Continue the personable approach the staff demonstrate.

Mr Herschell, Bromley, Kent
January 2014 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Location / service

Service received from sales consultant: Excellent

Just maintain the level of customer service that I have always received in the past.

Mr Hague, London
January 2014 ABOVE AND BEYOND - COULD NOT WISH FOR BETTER
Influenced by: Referral

Service received from sales consultant: Above and beyond - could not wish for better.

Mr Fantham, Swanley, Kent
January 2014 ALL SERVICES EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Motability Referral

Service received from sales consultant: Very good.

All services excellent.

MOTABILITY CUSTOMER

Mr Hutton, London
January 2014 EVERYTHING SEEMED VERY PROFESSIONAL
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
No, everything seemed very professional.

Mr Hannon, London
January 2014 GARY MADE THE PURCHASING PROCESS GO THROUGH SMOOTHLY
Influenced by: Internet

Service received from sales consultant: Excellent

Gary made the purchasing process go through smoothly and was a great help right through to the day of collection.

Mr Cain, Gravesend, Kent
January 2014 VERY GOOD, CAN'T FAULT THEM
Dealt with before in respect of: Sales

Influenced by: Showroom display

Service received from sales consultant: Very good, can't fault them.

Mr Buttery, Swanley, Kent
January 2014 .... I DON'T THINK YOU CAN IMPROVE ON PERFECTION
Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
If it is as good as your sales service, I don't think you can improve on perfection

Mrs Wheale, Swanley, Kent
January 2014 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent

So far, so good, thanks.

MOTABILITY CUSTOMER

Mrs Kiernan, London
January 2014 EXCELLENT
Dealt with before in respect of: Sales, Service

Influenced by: Previous purchase

Service received from sales consultant: Excellent

Mr Gardiner, Erith, Kent
January 2014 .... HE IS ABSOLUTELY FIRST CLASS
Regular updates received.

Service received from sales consultant: Excellent

Make sure that you retain your Sales Consultant, Steve Brown in your employ. He is absolutely first class.

MOTABILITY CUSTOMER

Mrs Donoghue, London
January 2014 EXCELLENT
Dealt with before in respect of: Service, Parts, Petrol

Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
I would like the same standard in Aftersales as I had in Sales.

Mr Dower, Bexleyheath, Kent
January 2014 I WAS IMPRESSED BY THE QUALITY OF SERVICE I GOT ....
Dealt with before in respect of: Service

Influenced by: Showroom display

Service received from sales consultant: Good
I was impressed by the quality of service I got from the person who attended to me.

Mrs Ugwu, Dartford, Kent
January 2014 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Gareth at SEAT ensured that I would receive infrequent calls a few times a year to make sure I'm happy with my car, which is great.

A polite call before my first service is due would be nice but I'm sure the Service team will already have my details on record.

Mr Lynch, Mitcham, Surrey
January 2014 .... EVERYTHING SAID WAS DONE, WHICH WAS VERY PLEASING
Passing by.

Service received from sales consultant:
Paul was very helpful. Everything said was done, which was very pleasing.

Mrs Simmonds, Orpington, Kent
January 2014 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent

The handbook/guide is in very small print. I know that is a manufacturer's product. It may lead to more aftersales queries as it is easy to give up on the small print. That is my only negative comment.

MOTABILITY CUSTOMER

Mr Aspin, London
January 2014 .... EXCELLENT & PAUL BENNETT MOST HELPFUL (& PATIENT!!)
Suzuki was initially recommended by 'Honest John' in the Telegraph to me years ago - so I went to my nearest Suzuki car showroom which was Suzuki Bromley and bought a Wagon R (in 2002).

Service received from sales consultant: This has been excellent and Paul Bennett most helpful (and patient!!)

Mrs Dack, West Wickham, Kent
January 2014 EXCELLENT
Dealt with before in respect of: Service, Parts

Regular updates received

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mr Willis, Bromley, Kent
January 2014 I WAS VERY PLEASED WITH THE ZAFIRA CAR, THE SERVICE .....
Influenced by: Motability referral.

Service received from sales consultant: Yes, very good.

I was very pleased with the Zafira car, the service and the service from the company who fitted the wheelchair hoist. Thank you.

MOTABILITY CUSTOMER

Mrs Reeve, Westerham, Kent
January 2014 .... SERVICE AS GOOD AS THAT PROVIDED BY JOE COLLETT
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
A free first service and future service as good as that provided by Joe Collett (Sales Consultant).

Mr Watson, Erith, Kent
January 2014 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by: Keep me updated of when car needs servicing and MOT.

MOTABILITY CUSTOMER

Miss Reid, London
January 2014 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Showroom display

Service received from sales consultant: Excellent

I feel confident that if anything unfortunately happens to my car that the staff will be approachable and be able to hopefully help me.

Mrs Bowman, Orpington, Kent
January 2014 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Showroom display

Service received from sales consultant: Excellent

I have not had any problems so far - only had the car for 1 week, so, so far so good with the service provided by Paul Bennett in Bromley.

Mrs Jeram, London
January 2014 COMPETITIVE PRICING
Influenced by: Competitive pricing.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
To supply any uncertain technical information relating to my new vehicle on request.

Mr Dowse, Bromley, Kent
January 2014 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by: Just keep on with the good service.

MOTABILITY CUSTOMER

Miss Cannon, London
January 2014 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Assuming we receive the same level of service as we did from Duncan then there would need to be no further improvement needed to ensure our satisfaction.

Mrs Holland, Dartford, Kent
January 2014 VERY PROFESSIONALLY HANDLED BY MR ALAN SMITH
Dealt with before in respect of: Sales

Influenced by: Direct Mail

Service received from sales consultant: Very professionally handled by Mr Alan Smith.

Mr Gill, Gravesend, Kent
January 2014 VERY PROFESSIONAL AND FRIENDLY
One of our sons has owned 3 Hyundai cars and has been pleased with their qualities.

Very professional and friendly. Was sensitive to our needs and carefully guided us through all the options available including insurances; some of which we took up (Gardx Protection, SmartPlus and the 5 year Service Plan).

Mr Rangel, West Wickham, Kent
January 2014 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Everything was fine with dealer but Vauxhall Finance made us struggle. Had to go back to the shop few times to sort it out. 10 to WJ King, 5 to Vauxhall Finance.

Mrs Simanarain, Bromley, Kent
December 2013 COMPLETELY HAPPY WITH THE SERVICE AND COURTESY WE RECEIVED
Dealt with before in respect of: Sales, Service, Petrol

Having had three Vauxhalls - Astra, Meriva and Corsa - Kings must be doing something right.

Completely happy with the service and courtesy we received from Mark Whent.

Mr Pollock, London
December 2013 YOUR SERVICE IS ALWAYS SECOND TO NONE ...
Dealt with before in respect of: Sales, Service, Parts, Petrol

Service received from sales consultant: Excellent

Your service is always second to none, this is why this vehicle is the 7th that I have purchased from you.

Mr Goddard, London
December 2013 ... WOULD RECOMMEND THEM TO FRIENDS AND FAMILY
Regular updates received.

Service received from sales consultant: Excellent.

Really friendly service, would recommend them to friends and family.

MOTABILITY CUSTOMER

Mrs Danbury, Orpington, Kent
December 2013 PLEASE DON'T CHANGE ANYTHING
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Have purchased new cars from Welling branch since 1977.

Service received from sales consultant: Excellent.

Have never had any reason to complain about the complete service I have received from all staff at this branch since 1977. Please don't change anything.

Mr Scales, Bexleyheath, Kent
December 2013 I ONLY HAVE PRAISE FOR THE SALES STAFF ...
Service received from sales consultant: Excellent

I only have praise for the sales staff for their friendliness and consideration they have shown to me when I have purchased a car from them (my second car). I would not hesitate in recommending them, their aftersales call to see if you are completely (satisfied) shows they think of you. If my next car can be supplied by them I would have no hesitation in going back there. Keep providing the service that you do and you will keep many motorist happy. I have no objection to you using my full name at any time.

Mr Sustins, London
December 2013 ... HAVE FOUND THE SERVICE I HAVE RECEIVED IS SECOND TO NONE
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Old car needed replacing.

Service received from sales consultant: Excellent.

I have bought many cars from WJ King Welling over 20 odd years and have found the service I have received is second to none.

Mr Taylor, London
December 2013 YOUR SERVICE IS VERY GOOD
Influenced by: Motability referral.

Service received from sales consultant:
Gary Hutchins was very helpful and polite. He knows his job very well.

Your service is very good.

MOTABILITY CUSTOMER

Mrs Springham, Gravesend, Kent
December 2013 ... ALL ROUND GREAT SERVICE
Dealt with before in respect of: Service, Parts

Generally looking around to change current car.

Service received from sales consultant:
Excellent manner, very helpful and friendly - nothing too much - all round great service.

Mr Balm, Sidcup, Kent
December 2013 GREAT SERVICE ...
Service received from sales consultant: Excellent

Great service from Patrick Card, very professional and friendly. No hard sell but very informative.

Mrs Warren, Chislehurst, Kent
December 2013 I WOULD NOT HESITATE IN RECOMMENDING OR USING YOUR COMPANY
Influenced by: Internet

Service received from sales consultant: Excellent

It was a pleasure to be dealt with by your salesman James Grove. There was no pressure selling, he was more than helpful and explained everything in detail, I felt very comfortable. He is a credit to your company. I received a call from him after a week to see if everything was ok with the vehicle. I would not hesitate in recommending or using your company in the future.

Mr Reynolds, London
December 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

Main requirement is servicing facilities at a time suitable to fit with work commitments.

MOTABILITY CUSTOMER

Mr Eldridge, Rochester, Kent
December 2013 EXCELLENT. NOTHING WAS TOO MUCH TROUBLE FOR HIM.
Dealt with before in respect of: Sales and Parts

Service received from sales consultant:
Excellent. Nothing was too much trouble for him.

Mrs Muller, Dartford, Kent
December 2013 JUST CARRY ON PROVIDING THE SERVICE YOU ALREADY PROVIDE
Dealt with before in respect of: Sales and Service

Regular updates received

Service received from sales consultant: Excellent

Just carry on providing the service you already provide.

MOTABILITY CUSTOMER

Mr Berkshire, Sidcup, Kent
December 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

If the aftersales is as good as the service I have received in buying my new car, I will be very happy.

Ms Leslie, West Wickham, Kent
December 2013 EXCELLENT
Dealt with before in respect of: Sales and Service

Influenced by: Previous purchase

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Cost effective servicing... Your previous 'Peace of Mind' initiative was excellent.

Mr Burt, Dartford, Kent
December 2013 ... AN ASSET TO YOUR COMPANY
Dealt with before in respect of: Sales

Regular updates received

Service received from sales consultant: Excellent

Derrick at WJ King is an asset to your company.
He is friendly, helpful and knowledgeable. Derrick kept me informed throughout the sale.

MOTABILITY CUSTOMER

Mr Cropley, London
December 2013 ... CHOOSE TO COME TO YOUR SHOWROOM FOR THE SERVICE ...
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Previous purchase of 2 cars

Service received from sales consultant: Excellent

I live opposite a Peugeot dealer at Chinese Roundabout but choose to come to your showroom for the service and help I have received from Daniel Brighty. Nothing is too much bother for him and he is happy should I need to ask any questions on something I don't quite understand.

Beckenham, Kent
December 2013 EXCELLENT
Dealt with before in respect of: Sales and Service

Regular updates received

Service received from sales consultant: Excellent

If everything else is handled as professionally as the sales team then I look forward to dealing with you over the next three years.

MOTABILITY CUSTOMER

Mr Robinson, Rochester, Kent
December 2013 VERY HAPPY WITH EVERYTHING
Influenced by: Internet

Service received from sales consultant: Excellent

My experience with WJ King was very good. I was more than satisfied with how I was treated before and after I bought my car. Very happy with everything.

Mr Worrell, Chatham, Kent
December 2013 I AM VERY, VERY, VERY PLEASED
Influenced by:
TRUST: I have confidence in the team to give me quality service and to understand my needs.

Service received from sales consultant: Very good, in fact excellent!

Keep in touch. Thank you for the service. I would not look elsewhere. I am very, very, very pleased.

Mr Fry, Chatham, Kent
December 2013 EXCELLENT
Dealt with before in respect of: Service and Parts.

Regular updates received.

Service received from sales consultant: Excellent.

I have already received an aftersales call one week post collection that was very reassuring. A timely reminder of when the first service is due would be appreciated.

MOTABILITY CUSTOMER

Mrs Cooper, Chatham, Kent
December 2013 100% SATISFIED
Dealt with before in respect of: Parts

Service received from sales consultant: 100% satisfied.

MOTABILITY CUSTOMER

Mr Brampton, Gravesend, Kent
December 2013 ALL SEEMS VERY GOOD SO FAR
Influenced by: Internet

Service received from sales consultant: Excellent

All seems very good so far.

Mr Livett, Gravesend, Kent
December 2013 JUST STAY AS YOU ARE - PERFECT
Dealt with before in respect of: Sales and Service

Influenced by: Showroom display

Service received from sales consultant: Excellent

Just stay as you are - perfect.

Mr Stuart, Gravesend, Kent
December 2013 ... BY MAINTAINING YOUR HIGH STANDARDS
Dealt with before in respect of: Parts and petrol

Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
By maintaining your high standards.

MOTABILITY CUSTOMER

Mr Taylor, Swanley, Kent
December 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

Booked in for first service on picking up the car.

MOTABILITY CUSTOMER

Mrs Baldry, Greenhithe, Kent
December 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Let me know of any special deals and events coming up.

Mr Allwright, Greenhithe, Kent
December 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Just keeping the level of professionalism you have shown as a company on the whole will be enough.

Mr Hughes, Bromley, Kent
December 2013 IMPRESSED WITH THE SERVICE GIVEN
Bought previous car at Bromley - impressed with the service given.

Service received from sales consultant: Very helpful

If the aftersales service is as good as the help received from Paul Hitchcock, I shall be satisfied. Thank you.

Mr Poll, Orpington, Kent
December 2013 ... THE STAFF, BOTH SALES AND SERVICING, WERE EXCELLENT
Dealt with before in respect of: Sales and Service

Influenced by: Drive by the garage

Service received from Sales Consultant: Excellent

I was very satisfied with service I have received in the purchase of my new vehicle and the servicing of my previous car. The staff, both sales and servicing, were all excellent.

Mr Turner, Orpington, Kent
December 2013 ... AND THE SERVICE I RECEIVED WAS EXCELLENT ...
Influenced by: Referral

Service received from Sales Consultant: Excellent

At the moment I am very happy with my car and the service I received was excellent. I am very grateful to Stuart for all of his help throughout my purchase. Hopefully you will be just as helpful if I am in need of advice or have problems.

Miss Hasim, Bromley, Kent
December 2013 EXCELLENT SERVICE AND TIME SPENT SHOWING ME THE NEW VEHICLE
Dealt with before in respect of: Sales and Service

Influenced by: Showroom display

Service received from Sales Consultant: Excellent

Excellent service and time spent showing me the new vehicle and how everything works. Stuart was very efficient.

Mrs Scott, Westerham, Kent
December 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from Sales Consultant: Excellent.

I have had a phone call from Mr Tony Phillips asking if I am happy with the car and if there's any problem. He also let me know who to contact if I needed any help.

MOTABILITY CUSTOMER

Miss Turner, London
December 2013 MAINTAIN THE SAME HIGH STANDARD AS I PREVIOUSLY ENJOYED ...
Influenced by: Referral

Service received from sales consultant: Good

Ensure satisfaction with aftersales service by:
Maintain the same high standard as I previously enjoyed at your Sidcup Peugeot Garage.

Mr Rushen, Sidcup, Kent
December 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Merely ensure the aftersales service is as good as the initial sales service. It is as simple as that!

Mr Jiggens, London
December 2013 ... WAS 1ST CLASS AND CARED ...
Dealt with before in respect of: Sales, Service, Parts.

Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Is very good. No, is excellent and Gareth that sold us the Hyundai i10 was 1st class and cared without being fawning or patronising in any way.

Miss Benwell, Bromley, Kent
December 2013 EXCELLENT
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Keep with the friendly staff who were first class at Bromley.

Mr Holman, Sidcup, Kent
December 2013 ... AND WOULD RECOMMEND YOU TO ALL MY FRIENDS. THANK YOU.
Dealt with before in respect of: Sales and Service.

Regular updates received.

Service received from sales consultant: Excellent.

I have great satisfaction with your aftersales service and would recommend you to all my friends. Thank you.

MOTABILITY CUSTOMER

Mrs Patrick, Belvedere, Kent
December 2013 VERY COMPETENT
Dealt with before in respect of: Sales and Service.

Service received from sales consultant: Very competent.

Mr McDermott, London
November 2013 YOU CANNOT IMPROVE ON PERFECTION
Influenced by:
Already had Motability cars from Vauxhall and you.

Service received from sales consultant: Excellent - explained everything and was most helpful.

Ensure satisfaction with aftersales service by:
Everything that could be done was done. You cannot improve on perfection.

MOTABILITY CUSTOMER

Mr Thurlow, Bexleyheath, Kent
November 2013 BEEN COMING BACK FOR 12 YEARS AND WILL STILL BE COMING BACK
Always pleased with the service I receive.

Service received from sales consultant:
All very friendly and helpful, that's why I keep coming back.

All staff are so helpful and good to me. They never rush you and listen to you. Been coming back for 12 years and will still be coming back. Special thank you to Duncan and Guy.

Mrs Newell, Dartford, Kent
November 2013 CONTINUE AS YOU ARE NOW
Influenced by: Internet

Service received from sales consultant: Excellent

Continue as you are now. My wife and I were put under no pressure at all but treated courteously throughout.

Mr Andrews, Sidcup, Kent
November 2013 VERY IMPRESSED WITH SALES SERVICE ...
Dealt with before in respect of: Service, Petrol

Influenced by: Brother bought new car last year from Steve. He now lives in Sussex but still brings car back for servicing, etc.

Very impressed with sales service from Steve and Ashley. Both friendly and informative. Good test drive with Ashley. Steve delivered car to our door and then returned with flowers. Really pleased with the car so very happy lady overall. Thank you!

Mrs Huxley, Sidcup, Kent
November 2013 YOUR STAFF ARE INFORMATIVE, FRIENDLY AND COURTEOUS
Influenced by: I previously owned a Vauxhall.

Your staff are informative, friendly and courteous.

I'm quite satisfied with the service and the car.

MOTABILITY CUSTOMER

Mr McNelis, London
November 2013 IF THE AFTERSALES SERVICE IS AS GOOD AS THE SERVICE I GOT ..
Dealt with before in respect of: Sales, Service

Influenced by: Showroom display

Service received from sales consultant: Excellent

If the aftersales service is as good as the service I got off Mr Mark Turner I will be a happy man.

Mr Bradley, London
November 2013 ...THE PEOPLE YOU EMPLOY THAT I HAVE MET ARE FIRST CLASS ...
Dealt with before in respect of: Sales

Regular updates received

Service received from sales consultant: Excellent

Have always found the aftersales service exceptional, the people you employ that I have met are first class, so look after them they are the lifeblood of your company and ensure that people like me come back to you.

MOTABILITY CUSTOMER

Mrs Aylesbury, Rochester, Kent
November 2013 EXCELLENT SERVICE WHICH I COULDN'T FAULT ...
Influenced by: Referral

Service received from sales consultant: Excellent

Excellent service which I couldn't fault. Stuart Brine was extremely accommodating and it was a real pleasure purchasing my new vehicle at Vauxhall Bromley, with a very smooth transition. I would like to thank Stuart for all his assistance and look forward to returning in the future. I hope to have the pleasure of meeting with him again.

Miss Dunne, Sidcup, Kent
November 2013 ALREADY HAD A CALL TO CHECK EVERYTHING WAS OK
Was looking around everywhere.

Service received from sales consultant: Excellent.
She found me what I could afford.

Kailey was fantastic, she could not have done more than she did for me. Already had a call to check everything was ok.

Miss Jackson, Greenhithe, Kent
November 2013 ... JUST KEEP ON DOING WHAT YOU DO
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Showroom display, Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
The Sales Consultant was very knowledgeable and personable. Just keep on doing what you do, regular contact makes the customer feel valued.

Mr Innis, Bromley, Kent
November 2013 VERY HELPFUL, ATTENTIVE AND KNOWLEDGEABLE
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant:
Very helpful, attentive and knowledgeable.

Mrs Barnes, Dartford, Kent
November 2013 MAINTAIN THE GOOD LEVEL OF SERVICE
Influenced by: Showroom display, referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Maintain the good level of service

Mr Stacey, Sidcup, Kent
November 2013 VERY PLEASED WITH THE QUALITY AND SERVICE ....
Regular updates received.

Service received from sales consultant: Excellent.

Very pleased with the quality and service by all members of the staff and the vehicle.

MOTABILITY CUSTOMER

Mrs Davies, Rochester, Kent
November 2013 THERE WAS GREAT SERVICE THROUGHOUT WHEN BUYING MY NEW CAR...
Influenced by: Internet

Service received from sales consultant: Excellent

There was great service throughout when buying my new car and would just like it to continue if I came back for service. I had previously gone into other garages that never treated me like I was a real customer actually wanting to get a new car, but Daniel was very helpful. Thank you.

Miss Bardoe, Dartford, Kent
November 2013 EXCELLENT
Influenced by: Passing by

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Prompt response to any queries. Deal with one person.

Mrs Archer, Orpington, Kent
November 2013 YOUR AFTERSALES SERVICE THROUGH DARREN WAS EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Your aftersales service through Darren was excellent

Mr Lister, Longfield, Kent
November 2013 ... VERY PLEASED WITH THE PROFESSIONALISM OF THE STAFF
Influenced by: Showroom display, Recommended by friend

Service received from sales consultant: Excellent

Follow up call was pleasant, overall very pleased with the professionalism of the staff, polite and courteous.

Miss Hales, Dartford, Kent
November 2013 JUST CONTINUE WITH THE SAME LEVEL OF SERVICE ...
Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Just to continue with the same level of service given to date being available to assist with any problems we may have.

Mr Conway, Rochester, Kent
November 2013 ... ONE OF THE NICEST SALESMEN WE HAVE ENCOUNTERED
Regular updates received.

Service received from sales consultant: Excellent.

As Motability users in our 12th year we have to say that Tony Martin was one of the nicest salesmen we have encountered.

MOTABILITY CUSTOMER

Mrs Gomm, Dartford, Kent
November 2013 EVERYTHING YOU DO TICKS ALL MY BOXES, JUST KEEP IT UP
Dealt with before in respect of: Service, Parts, Petrol

Influenced by: Newspaper, Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by: Everything you do ticks all my boxes, just keep it up.

Mrs Cunningham, Welling, Kent
November 2013 I JUST ALWAYS COME BACK TO KINGS
Dealt with before in respect of: Motability

Service received from sales consultant: James is so kind and understanding, always ready to help in any way.

There is no way you can improve your service. James always asks me by phone after I have had the car for about a week to see if I am satisfied with it. I know if I have any worries I just have to phone him. Please thank James for all his help. I just always come back to Kings.

MOTABILITY CUSTOMER

Mrs Knight, Swanley, Kent
November 2013 VERY SATISFIED
Influenced by: LBC radio.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Very satisfied, the only reason we are not using your service is that you are 56 miles away on the other side of London.

Mr Driscoll, Ashford, Middlesex
November 2013 ..AND RECEIVED WONDERFUL SERVICE RESULTING IN A TERRIFIC CAR
Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
By continuing to be as professional and approachable as the dealership has been. We were made to feel so welcome at all times when we visited and received wonderful service resulting in a terrific car.

Mr Morgan, London
November 2013 EXCELLENT SERVICE!!
Dealt with before in respect of: Sales, Service

Influenced by: Showroom display

Service received from sales consultant: Excellent service!!

Mr Walker, Dartford, Kent
November 2013 VERY HELPFUL
Dealt with before in respect of: Petrol

Influenced by: Showroom display

Service received from sales consultant: Very helpful

Mr Merritt, Sidcup, Kent
November 2013 VERY HELPFUL AND ATTENTIVE, STROVE TO ACCOMMODATE ME
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Showroom display
Good offer - dealt with you before

Service received from sales consultant: Very helpful and attentive, strove to accommodate me.

Ensure satisfaction with aftersales service by: The collect and deliver is extremely useful.

Mr Plant, Keston, Kent
November 2013 I WAS DEALT WITH VERY PROFESSIONALLY ....
Influenced by: Referral.

Service received from sales consultant: Excellent.

I was dealt with very professionally after the sale, was given all the information that I was looking for.

Mr Cooper, Orpington, Kent
November 2013 ... PROVIDED FANTASTIC CUSTOMER SERVICE. THANKS.
Influenced by: Referral.

Service received from sales consultant: Good.

I just wanted to say that I have received excellent service from Steve Brown, who has sold me this secondhand car. He made us feel at ease and provided fantastic customer service. Thanks.

Mr Leite, Erith, Kent
November 2013 NO IMPROVEMENT REQUIRED - SALESMAN WAS EXCELLENT ...
Influenced by: Internet

Service received from sales consultant: Excellent

No improvement required - salesman was excellent in every aspect.

Mr West, Gillingham, Kent
November 2013 LIKE THE FACT THAT I WASN'T PRESSURIZED INTO BUYING THE CAR
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Like the fact that I wasn't pressurized into buying the car, salesman was friendly, helpful and not pushy at all.

Mrs Scott, Sevenoaks, Kent
November 2013 VERY THOROUGH AND HELPFUL
Dealt with before in respect of: Sales, Service

Service received from sales consultant: Very thorough and helpful.

Mrs Field, Longfield, Kent
November 2013 WE ARE VERY SATISFIED ....
Influenced by: Showroom display, Referral

Service received from sales consultant: Excellent

We are very satisfied as we had a slight knocking noise from the rear of the car after purchasing and when we went back to your garage we were seen by a mechanic who rectified the problem straightaway (only required some grease). Your sales team were also very attentive so over all very satisfied with your service.

Mr Latter, Westerham, Kent
November 2013 ... HE WAS EXTREMELY HELPFUL IN EVERY ASPECT
Dealt with before in respect of: Motability

This is the third Vauxhall I have had and have found them very satisfactory.

Mr S Meekums was a credit to your firm. He was extremely helpful in every aspect.

I have no complaint in any way in the way I have been treated by Vauxhall. They follow up on all vehicles (Motability) I have had.

MOTABILITY CUSTOMER

Mr McGregor, Gillingham, Kent
November 2013 REALLY FRIENDLY SALES PERSON WHO TOOK TIME WITH ME
Regular updates received.

Service received from sales consultant: Excellent.

I have had a call already to see how things are which was really nice. Really friendly sales person who took time with me.

MOTABILITY CUSTOMER

Mr Sharp, Orpington, Kent
November 2013 RECOMMENDED BY A FRIEND
Influenced by: Showroom display, Recommended by a friend.

Service received from sales consultant: Very good and helpful.

I have had a phone call from Mr Robert Osmond to see if I am happy with the car. He will always be there for help and advice.

Mr Rye, Gravesend, Kent
November 2013 I WILL PURCHASE MY NEXT CAR FROM WJ KING
Influenced by: Referral

Service received from sales consultant: Excellent

I very much enjoyed dealing with Rob as he was straightforward and understanding. Therefore would like to deal with him in future. I will purchase my next car from WJ King.

Mr Green, London
November 2013 EXCELLENT
Dealt with before in respect of: Sales, Service.

Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Hussein, Orpington, Kent
November 2013 CONTINUE TO GIVE THE SERVICE THAT YOU GIVE ALREADY
Dealt with before in respect of: Sales, Service, Motability

Influenced by: Previous experience of yourselves

Service received from sales consultant: Excellent

Continue to give the service that you give already.

MOTABILITY CUSTOMER

Mrs Downard, Chatham, Kent
November 2013 CLEAR, CONCISE AND VERY HELPFUL ....
Dealt with previously in respect of: Service

I just called in.

Service received from sales consultant: Excellent.
Clear, concise and very helpful, he delivered what he said he would deliver.

Alan (Sales Consultant) has tried to call me but I was not available at the time but I do feel that I could call him if I needed to know anything.

Mr Holder, Rochester, Kent
November 2013 JUST CONTINUE AS YOU STARTED
Influenced by: Showroom display, Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Just to continue as you started.

Mr Rutland, Orpington, Kent
November 2013 REGULAR UPDATES RECEIVED
Dealt with before in respect of: Sales, Service, Parts

Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Dillon, Chatham, Kent
November 2013 I HAVE ALREADY BEEN HELPED OUT BY THE TEAM AT ROCHESTER ...
Influenced by: Referral

Service received from sales consultant: Excellent

I have already been helped out by the team at Rochester since buying the car. If they keep that up I'll be very happy.

Ms Fry, Chatham, Kent
November 2013 VERY GOOD, VERY HELPFUL
Influenced by: Showroom display

Service received from sales consultant: Very good, very helpful.

Mr Penfold, Dartford, Kent
November 2013 PREVIOUS CLIENT OF WJ KING
Dealt with before in respect of: Sales, Service.

Previous client of WJ King.

Service received from sales consultant: Excellent.

We have signed up to Vauxhall Service Plan.

Mr Potter, Bexleyheath, Kent
November 2013 THIS IS THE THIRD VEHICLE I HAVE BOUGHT FROM KINGS
Service received from sales consultant: Excellent

This is the third vehicle I have bought from Kings. I am very satisfied with the service I have received.

Mrs Hill, Gillingham, Kent
November 2013 REGULAR UPDATES RECEIVED
Dealt with before in respect of: Service, Parts

Regular updates received

Service received from sales consultant: Excellent

All was good.

MOTABILITY CUSTOMER

Mr Johnson, Bromley, Kent
November 2013 VERY GOOD
Influenced by: Daughter looked on internet for us.

Service received from sales consultant: Very good

Ensure satisfaction with aftersales service by:
Just to carry on with the good work that was started when car was sold to us.

Mr Seymour, Belvedere, Kent
October 2013 THE WHOLE THING WAS STRESS FREE ...
Service received from sales consultant:
Derrick was so very helpful. Truly grateful for all his help. The whole thing was stress free thanks to Derrick. All the team were amazing.

Ensure satisfaction with aftersales service by:
Keep the same standards as before the sale. I'm very pleased with your team and all their help. And love my car. Thank you so much.

Mrs Raishbrook, Welling, Kent
October 2013 I HAVE BOUGHT MY CARS FROM WJ KING FOR THE LAST 20 YEARS ...
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Own experience

Service received from sales consultant: Excellent

I have been delighted with the service I have received from Stephen Lawrence, the salesman, who could not have been more informative or friendly. He has already called me to enquire if all was well with my new car. I have bought my cars from WJ King for the last 20 years and have always been happy with the sales and after service I have received. In particular I would recommend the Service Department led by Paul Luxford who has always been most helpful and efficient.

Mrs Lewis, Tonbridge, Kent
October 2013 I ALWAYS RECEIVE 100% CUSTOMER CARE
I have always dealt with WJ King at Welling.

I always receive 100% customer care.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Continue doing what you are doing.

Ms Mitchell, Bexleyheath, Kent
October 2013 EXCELLENT SERVICE SINCE 2001 WHEN WE HAD OUR 1ST CAR
Influenced by: Always liked the look of the Peugeot.

Service received from sales consultant: Excellent service since 2001 when we had our 1st car.

What is good for me is when the car needs MOT or service they are prepared to pick up the car from your home and return it to you. Nothing is too much for the staff at Dartford branch to do for you in 12 years of dealing there.

On the sales side, Steve Brown has dealt with us - trustworthy, any problems he has sorted it for us.

MOTABILITY CUSTOMER

Mrs Edwards, Swanley, Kent
October 2013 I'M PLEASED TO SAY THAT I AM 100% SATISFIED ....
Influenced by: Motability website.

Service received from sales consultant:
My consultant, Steve Luton explained/showed everything about the car. Very polite, very patient, made sure before I left that I knew 100% about the working of the car.

I'm pleased to say that I am 100% satisfied and cannot find any fault whatsoever.

MOTABILITY CUSTOMER

Mrs Palanna, Gravesend, Kent
October 2013 ..... ALWAYS BEEN WAY AND ABOVE EXCELLENT
Dealt with before in respect of: Sales, service.

Influenced by: Past experience.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
I bought my last Ibiza at WJ King Seat Sidcup and always had it serviced there. The standard of customer care from the guys in both the sales and service departments has always been way and above excellent. You've got a great team there, hold on to them!

Mrs Humphris, Swanley, Kent
October 2013 SALES SERVICE IS FIRST CLASS
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Internet, Showroom display, Previous purchase

Service received from sales consultant: Excellent

Sales service is first class.
Aftersales have always found to be good.

Mr Millard, Orpington, Kent
October 2013 I AM VERY SATISFIED AND RETURNED FOR A THIRD NEW CAR
Dealt with before in respect of: Sales, Service

Influenced by: Showroom display

Service received from sales consultant: Excellent

I am very satisfied and returned for a third new car.

Mrs Reader, Sevenoaks, Kent
October 2013 CONTINUE AS YOU DO AT THE MOMENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Continue as you do at the moment

Mrs Fosten, Orpington, Kent
October 2013 EXCELLENT SERVICE OFFERED BY SALES
Dealt with before in respect of: Service, Parts

Influenced by: Showroom display

Service received from sales consultant: Excellent.

Excellent service offered by Sales in a non pressured environment.

Mrs Samuels, Bromley, Kent
October 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

I was seen by Stuart. He was very professional, always kept me up to date. Very helpful, polite. Highly recommend him.

MOTABILITY CUSTOMER

Miss Miller, London
October 2013 .... I WAS COMPLETELY SATISFIED WITH THE SERVICE
Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
I don't think you need to do anything, I was completely satisfied with the service.

Mr Brady, London
October 2013 A HUGE THANK YOU TO YOUR TEAM
Could I please extend a huge thank you to your team, and especially Jasmine Adams, after you very kindly got my car back on the road with very short notice.

I bought my car about 8 weeks ago in Poole and we had set off on the start of a long journey to Alton Towers to find the engine management light came on when we stopped to visit my parents in Bromley. When we turned up at the garage Jasmine was very helpful and she and your team went out of their way to diagnose the problem and get us back on the road within 3 hours so we could continue our trip up North.

Please pass on my thanks to those concerned.

SERVICE CUSTOMER

Mrs Montrose, Blandford Forum, Dorset
October 2013 AFTERSALES SERVICE I HAVE RECEIVED SO FAR HAS BEEN EXCELLENT
Influenced by: Shopping centre display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
The aftersales service I have received so far has been excellent.

Mr Springate, London
October 2013 JUST KEEP DOING WHAT YOU ARE DOING
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Local

Ensure satisfaction with aftersales service by:
I have found the sales team to be excellent from a previous problem. Just keep doing what you are doing.

Mrs White, Dartford, Kent
October 2013 COMPLETELY SATISFIED
Dealt with before in respect of: Sales, Service

Service received from sales consultant: Completely satisfied

Mr Abeydeera, Gillingham, Kent
October 2013 GREAT, NOT PUSHY, KNOWLEDGEABLE
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Local main dealer

Service received from sales consultant:
Great, not pushy, knowledgeable. Kept us informed of progress.

Mr Mogg, Dartford, Kent
October 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with our aftersales service:
Already did. Your sales consultant Guy was very helpful and has already offered his services if I have any problems or questions.

Mr Roberts, Dartford, Kent
October 2013 ... THE SALESMAN WAS VERY GOOD AND HELPFUL
Dealt with before in respect of: Sales, Service

Influenced by: Yahoo.co.uk

Service received from sales consultant:
Just to say that the salesman was very good and helpful.

Miss Lawrence, London
October 2013 EFFICIENT AND FRIENDLY
Dealt with before in respect of: Sales

Influenced by: Quality of cars

Service received from sales consultant: Efficient and friendly.

Mr Francis, London
October 2013 SALES CONSULTANT WAS EXCELLENT ...
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
To always be available when there is a problem. Please be advised that our sales consultant was excellent and put himself out to get the vehicle I required.

Mr Pain, Chislehurst, Kent
October 2013 A PLEASURE TO DO BUSINESS WITH
Dealt with before in respect of: Sales, Service.

Influenced by: Had always planned to replace petrol vehicle with a diesel one.

Service received from sales consultant: Guy is good at explaining what is involved when purchasing a vehicle. A pleasure to do business with.

Mr Ngwenya, Longfield, Kent
October 2013 VERY GOOD SALES PERSON
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Internet

Service received from sales consultant: Excellent

Very good sales person, quick and clear.

Mr Haynes, Gravesend, Kent
October 2013 CONTINUE THE EFFICIENT, KNOWLEDGEABLE AND FRIENDLY SERVICE..
Dealt with before in respect of: Service, Parts

Influenced by: Previous custom

Service received from sales consultant: Excellent

Continue the efficient, knowledgeable and friendly service that I have benefitted from each time I have used the WJ King branch.

Mr Melton, Dartford, Kent
October 2013 .... SERVICE I HAVE RECEIVED SO FAR HAS BEEN BRILLIANT
Influenced by: Shopping centre display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Being kept up to date on any issues that might arise and being approachable, which I cannot see this not happening as service I have received so far has been brilliant.

Miss Arnold, Gravesend, Kent
October 2013 GOOD CUSTOMER SERVICE
Dealt with before in respect of: Sales, Service.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Carry on doing what you already do. Gary has made a follow up call to make sure all was ok and reassured me if anything was to go wrong to contact him straight away. Good customer service.

Miss Myers, London
October 2013 PLEASE PASS MY APPRECIATION ON TO THEM
I have recently had an intermittent problem with my car, a rasping sound underneath plus a 'pinking' sensation whilst driving.

....My reason for writing this letter is to express my thanks to Sue and Ian for their assistance and patience, the receptionist; not to mention the workshop over the 3-4 weeks it took to diagnose and repair the problem.

I am sure you are aware of the quality of your staff. Customers are only too quick to make complaints. Please pass my appreciation on to them.

SERVICE CUSTOMER

Mrs Wood, Meopham, Kent
October 2013 CONTINUE THE SERVICE YOU ALREADY PROVIDE .....
Dealt with before in respect of: Sales, Service, Parts.

Influenced by: Existing customer.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Continue the service you already provide at WJ King Rochester.

Mr Cook, Gillingham, Kent
October 2013 ... I HAVE RECEIVED A VERY HIGH STANDARD OF CARE ...
Influenced by: Referral.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
None as I have received a very high standard of care from Robert Osmond. He was very helpful.

Miss Sherlock, Rochester, Kent
October 2013 GOOD SERVICE
Dealt with before in respect of: Sales

Influenced by: Good service

Service received from sales consultant: Very good sales reps

Mr Hills, Herne Bay, Kent
October 2013 ... I WOULD CHEERFULLY RECOMMEND YOU TO ANYONE WHO ASKS ....
Influenced by: Referral.

Service received from sales consultant: Excellent.

Excellent service, very professional and friendly, not at all pushy. I would cheerfully recommend you to anyone who asks. Well done.

Mr Gorman, Swanley, Kent
October 2013 EXCELLENT
Dealt with before in respect of: Sales

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
As long as it is as good as the salesman I dealt with.

Mrs Hepplewhite, Dartford, Kent
October 2013 EXCELLENT SERVICE, FULFILLED ALL OUR NEEDS AT A GREAT PRICE
Influenced by: Internet.

Service received from sales consultant: Excellent.

Excellent service, fulfilled all our needs at a great price.

Mrs Warne, Worcester Park, Surrey
October 2013 CARRY ON AS YOU ARE, THE SERVICE IS GREAT
Dealt with before in respect of: Sales, Service, Parts

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Carry on as you are, the service is great.

Mr Epps, Sevenoaks, Kent
October 2013 SALES STAFF WERE EXCELLENT ......
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Sales staff were excellent. They solved my queries. Also excellent keeping in touch ensuring everything is ok. Thank you.

Mr O'Donnell, London
October 2013 VERY HELPFUL
Influenced by: Locality. Lived in Swanley for 35 years before moving.

Service received from sales consultant: Very helpful.

Mr Swift, Dartford, Kent
October 2013 I AM MORE THAN HAPPY WITH THE SERVICE .........
Influenced by: Just browsing on site.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
I am more than happy with the service that I have already received from your consultant, Steve Coaten and I am sure that if I have a problem he will assist me.

Mrs Barry, Sidcup, Kent
October 2013 CARRY ON GIVING THE SAME LEVEL OF SERVICE ...
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Carry on giving the same level of service received when purchasing the vehicle.

Mrs Mandy, Gravesend, Kent
October 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Petrol

Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
I know that the Sales Manager is always available if I have any queries.

Mrs Spratt, Dartford, Kent
October 2013 CONTINUE TO PROVIDE THE SAME LEVEL OF PERSONAL SERVICE .....
Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Continue to provide the same level of personal service we experienced from Mark Turner when we purchased the car.

Mrs Range, London
October 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Email/call you once each week for the first month just to check if you have any problems.

MOTABILITY CUSTOMER

Mrs Collins, London
October 2013 EXCELLENT
Influenced by: Internet

Service received from Sales Consultant: Excellent.

Mr Mack, London
October 2013 GREAT CUSTOMER SERVICE .............
Service received from sales consultant: Excellent.

Great customer service so will definitely use for servicing next year. Thank you.

Mr Beirne, London
October 2013 EXCELLENT SERVICE
Dealt with before in respect of: Sales

Service received from sales consultant:
Mr Guy Goodchild - Excellent service

During sale I think an offer of floor mats, as a gift, should be offered. After all customers are paying thousands for their cars.

Mr Smith, Dartford, Kent
October 2013 VERY GOOD SERVICE
Dealt with before in respect of: Sales

Service received from sales consultant: Very good service. Salesman, Gareth Williams, 1st class.

Already told salesman I will buy a new car within a year to year and half so he will keep me updated to what I'm after.

Ms Dinan, Orpington, Kent
October 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Showroom display, Sales Person

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Customer friendly aftersales support

Mr Baines, Belvedere, Kent
September 2013 I WOULD CERTAINLY USE THIS DEALER AGAIN IN THE FUTURE
Influenced by: Internet

Service received from sales consultant: Excellent

I am happy with the service I received. The vehicle was prepared to a good standard and Jack kept me updated with the sales process. I would certainly use this dealer again in the future.

Mr Wells, Hastings, Sussex
September 2013 MANY THANKS FOR ALL YOUR HELP
Dealt with before in respect of: Sales / Petrol

Influenced by: Showroom display

Service received from sales consultant: Excellent

I had to come back to the centre as I had a mark on the car which turned out to be tree sap. Your employees couldn't have been more helpful, they got the mark out and made sure I was completely satisfied before I left. My daughter will be coming to you for a car when she passes her test in the very near future. Many thanks for all your help.

Mrs Alderton, Welling, Kent
September 2013 ....VERY EFFICIENT AND PROFESSIONAL
Dealt with before in respect of: Parts

Influenced by: Showroom display.

Service received from sales consultant: Keith Britten was very efficient and professional.

Mr Miller, Sidcup, Kent
September 2013 I WOULD RECOMMEND ANYONE TO GO TO WJ KINGS AT WELLING BRANCH
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

I was looking to purchase a new family car/mpv. After looking around for a used second hand one, I happened to drop into the WJ King showroom at Welling where Wade Ansell (Sales Consultant) approached me and explained to me all deals on new cars and got me interested in buying a Vauxhall Zafira. Great service given by Wade Ansell throughout the purchase of the car, kept me informed every step of the way and he has also checked with me to see if everything was ok and if I had any problems with any controls or gadgets. I have personally never had a better experience with a sales consultant so far when buying anything. I would recommend anyone to go to WJ Kings Welling branch.

Mr Jethwa, London
September 2013 ....... MY 6TH CAR FROM THEM
Dealt with before in respect of:
Sales / Service / Parts / Petrol

Regular updates received

I have always been extremely happy with every service including aftersales and the service department that I have received from the Long Lane Branch and Derrick Medlen.. why else would I have returned for this, my 6th car from them?

MOTABILITY CUSTOMER

Mrs De Souza, Sidcup, Kent
September 2013 I AM VERY HAPPY WITH THE SERVICE I HAVE RECEIVED SO FAR ....
Dealt with before in respect of: Sales / Service / Petrol

Influenced by: Internet

Service received from sales consultant: Excellent

I am very happy with the service I have received so far and feel confident that I will receive the same level of satisfaction with aftersales service.

Mrs Cesar, Sidcup, Kent
September 2013 CONTINUE THE STANDARD THAT I HAVE ENJOYED IN THE PAST
Dealt with before in respect of: Service

Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Continue the standard that I have enjoyed in the past.

Mr Cartwright, Dartford, Kent
September 2013 ... NOT OVERBEARING, LEFT US TO MAKE OUR OWN MINDS UP
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
None that I can think of. Ben Searle was an excellent salesman, not overbearing, left us to make our own minds up. The car is lovely and as Ben said, it pretty much sold itself to us.

Mrs O'Connor, Rochester, Kent
September 2013 FIRST CLASS IN EVERY WAY
Influenced by: Showroom display.

Service received from sales consultant: First class in every way.

Mr Springate, Welling, Kent
September 2013 VERY SMOOTH AND TROUBLE FREE
Influenced by: Referral. Our neighbour knew what we were looking for and told us about the car he had seen on your forecourt.

Service received from sales consultant: Very helpful, didn't become over pushy, explained everything, kept in regular contact and made test drive very relaxed.

The whole service from our initial enquiry about the car, throughout the test drive, completing the sale and driving off the forecourt was very smooth and trouble free. All staff at Sidcup were polite and helpful, especially Dave O'Hara.

Mrs Bland, Erith, Kent
September 2013 MAINTAIN THE EXCELLENT SERVICES PROVIDED
Dealt with before in respect of: Service / Parts / Petrol

Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Maintain the excellent services provided

Mr Dodge, London
September 2013 EXCELLENT
Dealt with before in respect of: Sales / Service / Parts

Influenced by: Previous purchases

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Continue to give good service

Mr Hockley, Rochester, Kent
September 2013 ... KEEP YOUR HIGH QUALITY SERVICE
Dealt with before in respect of: Sales / Service / Parts

Influenced by: Internet

Service received from sales consultant: Good

Ensure satisfaction with aftersales service by:
No need, do your job as you do now, keep your high quality service and all customers going to be happy as I am.

Mr Skonieczny, London
September 2013 GOOD PERSONAL SERVICE
Dealt with before in respect of: Service / Parts

Influenced by: Good personal service

Service received from sales consultant: Excellent

Ms Lawrence, Gravesend, Kent
September 2013 I DON'T THINK THERE IS ANYTHING I CAN SUGGEST TO IMPROVE!
Influenced by: Referral

Service received from sales consultant: Excellent

Darren was so helpful I don't think there is anything I can suggest to improve!

Miss Reilly, Gravesend, Kent
September 2013 EXCELLENT
Dealt with before in respect of: Sales / Service / Petrol

Influenced by: Internet, Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
To provide good value for money servicing options.

Mr Turner, Sidcup, Kent
September 2013 JUST KEEP DOING WHAT YOU ARE DOING!
Regular updates received.

Service received from sales consultant: Excellent.

Just keep doing what you are doing! I am extremely satisfied with the level of service from the aftersales team. My car is collected and delivered back to me after a service and the chap who does this is so nice and cheerful. I am extremely pleased with my vehicle and know that should I have any problems they will be dealt with quickly and efficiently. Thank you Vauxhall.

MOTABILITY CUSTOMER

Mrs Hammant, Rochester, Kent
September 2013 VERY GOOD AND FRIENDLY
Influenced by: Family and friends.

Service received from sales consultant: Very good and friendly.

Mr Hill, London
September 2013 EVERYTHING WAS PERFECT TO BE HONEST
Influenced by: Referral

Service received from sales consultant: Excellent

Everything was perfect to be honest. Paul Robertson was my salesman.

Mr Morrow, Bexleyheath, Kent
September 2013 I HAVE FOUND YOUR SALES TEAM TO BE HELPFUL AND INFORMATIVE
Influenced by: Referral

Service received from sales consultant: Excellent

I have found your sales team to be helpful and informative, so if that continues then I shall be very happy.

Mrs Snipp, London
September 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Investigation

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Keep the service process as clear and concise as possible. Please do not continually contact me offering this and that! It is frustrating when all you want is a service!

Mr Smith, Sidcup, Kent
September 2013 GOOD
Influenced by: Showroom display. Friend had SEAT.

Service received from sales consultant: Good

Mr Hope, Bexley, Kent
September 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Due to distance I will probably use a local dealer for servicing.

Mrs Chesson, Uckfield, East Sussex
September 2013 GOOD
Dealt with before in respect of: Sales.

Influenced by: Internet. I have bought a new vehicle from there before.

Service received from sales consultant: Good.

Ensure satisfaction with aftersales service by:
A free 12 month service would be a nice gesture.

Mr Darby, Gillingham, Kent
September 2013 HELPED US ALL THE WAY THROUGH ...
Influenced by: Motability referral

James O'Driscoll helped us all the way through. He is a nice chap.

Just keep making good vehicles and keep your sales staff at Princes Road, Dartford. We cannot fault Vauxhall Motors or their staff.

MOTABILITY CUSTOMER

Ms Taylor, Dartford, Kent
September 2013 REALLY HELPFUL
Influenced by: Internet

Service received from sales consultant: Really helpful

Mr Irving, Welling, Kent
September 2013 ... HE HAS BEEN EXCELLENT AND CALLED TO FOLLOW UP AFTERSALES
Service received from sales consultant: Excellent

I had James O'Driscoll as my sales rep and he has been excellent and called to follow up aftersales. I feel reassured should I need anything I am able to ask.

Ms Stibbons, Dartford, Kent
September 2013 EXCELLENT
Influenced by: Relation

Service received from sales consultant: Excellent

Mr Talbot, Luton, Bedfordshire
September 2013 VERY INFORMATIVE AND FRIENDLY
Dealt with before in respect of: Sales / Service / Parts / Petrol

Have used this company for many years.

Exceptional care and attention. Very informative and friendly.

Will use WJ King in Long Lane for servicing - much closer to home.

Mrs Ewin, Bexley, Kent
September 2013 BOUGHT FROM THIS BRANCH BEFORE
Dealt with before in respect of: Sales

Influenced by: Bought from this branch before.

Service received from sales consultant: Excellent

Your valet service was not very good when I picked it up, it has to go in for another one.
September 2013 VERY GOOD
Dealt with before in respect of: Sales

Service received from sales consultant: Very good.

Mrs Reilly, Gravesend, Kent
September 2013 PRODUCT KNOWLEDGE WAS BRILLIANT
Service received from sales consultant: Excellent.

Guy gave excellent service, unhurried and product knowledge was brilliant. He is an asset to the company. Thank you Guy.

Mrs O'Brien, Dartford, Kent
September 2013 VERY GOOD INDEED
Dealt with before in respect of: Sales.

Influenced by: Motability referral.

Service received from sales consultant: Very good indeed.

Carry on as usual.

MOTABILITY CUSTOMER

Ms Viner, London
September 2013 IT WAS AN EXCELLENT SERVICE PROVIDED ....
Dealt with before in respect of: Sales / Service / Parts

Service received from sales consultant:
It was an excellent service provided by Mr O'Driscoll.

Please keep me informed of any special deals regarding service.

Mr Parkes, Dartford, Kent
September 2013 EXCELLENT
Dealt with before in respect of: Sales / Service / Parts / Petrol

Influenced by: Past experience

Service received from sales consultant: Excellent

Mrs Warner, Dartford, Kent
September 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Miss Warburton, Dartford, Kent
September 2013 TOTALLY SATISFIED
Dealt with before in respect of: Sales / Service / Parts

Service received from sales consultant: Very helpful. Explained the cars characteristics.

Totally satisfied. Will come back in future for any aftersales service.

Mr Bright, Greenhithe, Kent
September 2013 EXCELLENT
Influenced by: Internet / Showroom display

Service received from sales consultant: Excellent

Mr Smith, Beckenham, Kent
September 2013 EXCELLENT
Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Cheaper vehicle check ups to encourage future use.

Mr Wilson, Chislehurst, Kent
September 2013 EXCELLENT
Dealt with before in respect of: Sales / Service

Influenced by: Staff member referral

Service received from sales consultant: Excellent

I am sure your aftersales service will be of the same excellent standard as your sales service.

Mr Oliver, Orpington, Kent
September 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Be honest.

Mr Greene, Bexleyheath, Kent
September 2013 EXCELLENT
Dealt with before in respect of:
Sales / Service / Parts / Petrol

Influenced by: Showroom display

Service received from sales consultant: Excellent

Mr Nicol, Bromley, Kent
September 2013 EXCELLENT
Influenced by: Showroom display / Test drive

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Through phone call to aftersales team.

Mrs Hawkins, London
September 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
Sales and aftersales amazing top gent.

Mr Harfield, Bromley
September 2013 KEEP DOING WHAT YOU'RE ALREADY DOING
Influenced by: Radio advertisement

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Keep doing what you're already doing.

Miss Lewis, London
September 2013 ..HAVE HAD A CALL TO MAKE SURE WE ARE HAPPY WITH OUR VEHICLE
Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
Very well so far as haven't needed them much but have had a call to make sure we are happy with our vehicle

Mrs Williams, Westerham, Kent
September 2013 I WISH ALL BUSINESSES WOULD EMPLOY PEOPLE LIKE STUART .....
Influenced by: showroom display

Service received from sales consultant: Excellent

The sale person in Bromley is excellent and always there for me if I need help. I wish all businesses would employ people like Stuart as he is very good and great help.

Mrs Zeljas, Bromley, Kent
September 2013 EXCELLENT
Dealt with before in respect of: Sales / Service

Regular updates received.

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mrs Tinker, Beckenham, Kent
September 2013 BE AS GOOD AS SALES DELIVERY
Influenced by: Maker's reputation

Service received from sales consultant: Excellent

Be as good as sales delivery

Mr Brown, Orpington, Kent
September 2013 USED KINGS TO BUY MY LAST VEHICLE
Dealt with before in respect of: Sales

Influenced by: Used Kings to buy my last vehicle

Service received from sales consultant: Excellent

I will not be using your service facilities as I use a local service facility that I have used for the last 20 years.

Mrs Helsby, Westerham, Kent
September 2013 GOOD
Dealt with before in respect of: Sales / Service / Parts

Influenced by: Internet

Service received from sales consultant: Good

Provide Saturday servicing and late pick ups at petrol station.

Mr Corner, Orpington, Kent
September 2013 WANTED A HYUNDAI
Influenced by: Wanted a Hyundai

Service received from sales consultant: Excellent

Miss Breathwick, Beckenham, Kent
September 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Mrs Forster, Beckenham, Kent
September 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Miss Callaghan, Sidcup, Kent
September 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Mrs Young, London
August 2013 I HAVE ALWAYS HAD A POSITIVE SERVICE EXPERIENCE AT KINGS ...
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Internet, Showroom Display

Service received from sales consultant: Excellent

I have always had a positive service experience at Kings, which is why I chose to purchase a new car from you.

Mrs Wooster, Sidcup, Kent
August 2013 ALWAYS POLITE AND EXCELLENT SERVICE
Dealt with before in respect of: Service, Parts

Influenced by: Showroom display

Service received from sales consultant: Excellent

Have used WJ King for many years. Always polite and excellent service.

Mr Powell, London
August 2013 EXCELLENT
Influenced by: Shopping Centre Display

Service received from sales consultant: Excellent

Mr Petty, Dartford, Kent
August 2013 THANK YOU
Service received from sales consultant: Excellent

The sales person, James was excellent and could not do enough to help us. He was a credit to your organisation, he was the main reason we bought the car. Thank you.

Mrs Palmer, Orpington, Kent
August 2013 FRIENDLY STAFF AT SHOWROOM
Influenced by: Shopping Centre Display.

Friendly staff at showroom.

Service received from sales consultant:
Mr Turner eased the stress of making a large purchase with his sensible and helpful attitude.

Mr McDowell, Gravesend, Kent
August 2013 SEE YOU AGAIN IN 3 YEARS
Dealt with before in respect of: Service, Parts, Petrol

Service received from sales consultant: Excellent

Jenny was fantastic, in fact I had dealings with others too and they were all helpful and friendly. I was part exchanging my car which I loved dearly, I felt no sales pressure at all which was a pleasant surprise. See you again in 3 years.

Mr Thompson, Welling, Kent
August 2013 ... YOU ALWAYS SEEM TO HAVE A GOOD DISPLAY
Just passing and you always seem to have a good display of new and secondhand vehicles.

Ensure satisfaction with aftersales service by:
Just be honest.

Mr Pattison, Welling, Kent
August 2013 WILL RECOMMEND YOU TO FAMILY AND FRIENDS
Influenced by: Internet

Service received from sales consultant: Excellent

Fantastic service from Guy .... Will recommend you to family and friends. Thank you for all your advice.

Miss Austin, Rochester, Kent
August 2013 .... INCREDIBLY HELPFUL AND EFFICIENT
Dealt with before in respect of: Sales, Service, Petrol

Regular updates received.

Service received from sales consultant: Excellent

I have encountered a problem in that one of the doors remains locked and have received excellent assistance from the sales team who have just collected my car to investigate. After 5 cars on the Vauxhall Motability scheme I have always found the service and sales teams at Welling to be incredibly helpful, efficient and reliable.

MOTABILITY CUSTOMER

Mrs Heath, Welling, Kent
August 2013 .... A NICE TOUCH I THOUGHT
Influenced by: Internet

Service received from sales consultant: Excellent

Sales Consultant rang me about a week after my purchase to check everything was ok. A nice touch I thought.

Mr Tilbury, Sittingbourne, Kent
August 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Miss Jackson, Dartford, Kent
August 2013 .... IT'S ALWAYS BEEN EXCELLENT
Dealt with before in respect of: Sales, Service

Regular updates received

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
I have no suggestion as it's always been excellent

MOTABILITY CUSTOMER

Miss Robson, Sidcup, Kent
August 2013 REFERRAL
Dealt with before in respect of: Sales, Petrol

Influenced by: Referral

Service received from sales consultant: Excellent

Mrs Gibbs, Swanley, Kent
August 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Keep me updated regularly

Mr Weed, London
August 2013 CONTINUE TO PROVIDE EXCELLENT SERVICE
Influenced by: Internet, Showroom Display.

Service received from sales consultant: Excellent.

Continue to provide excellent service.

Ms Meghie, Bexleyheath, Kent
August 2013 THE AFTERSALES SERVICE IS BRILLIANT
Service received from sales consultant: James was amazing, helpful.

The aftersales service is brilliant.

Mrs Dean, Hailsham, East Sussex
August 2013 DON'T CHANGE A THING
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Don't change a thing. Steve the salesman who I dealt with was very helpful and friendly - was overwhelmed with the calls I received leading up to my collection of my new car. Thumbs up guys.

MOTABILITY CUSTOMER

Mr Gorst, Rochester, Kent
August 2013 EXCELLENT
Influenced by: Showroom display, Referral

Service received from sales consultant: Excellent

Mrs McLaughlin, Orpington, Kent
August 2013 PURCHASED NEW PEUGEOT IN 2003
Dealt with before in respect of: Sales, Service

Influenced by:
Purchased new Peugeot in 2003

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Phone me after 6 months

Mr Dunn, London
August 2013 SALESMEN KNOWLEDGE AND POLITENESS
Influenced by:
Walk in, salesmen knowledge and politeness

Service received from sales consultant: Excellent

Mr Blowey, London
August 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Showroom Display

Service received from sales consultant: Excellent

Mr Day, London
August 2013 GENUINE DESIRE TO HELP
Dealt with before in respect of: Service, Petrol

Service received from sales consultant: Excellent. Informative, genuine desire to help.

Mr Whitnell, Bexley, Kent
August 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Continue to treat Disabled Person with respect, which I was shown at every stage of my purchase!

MOTABILITY CUSTOMER

Ms Barnes, Gravesend, Kent
August 2013 EXCELLENT
Dealt with before in respect of: Service, Petrol

Influenced by: Internet, Showroom Display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Reminder regarding service when due.
Car left clean after service.
Seat position returned to my setting.

Mr Cain, Sidcup, Kent
August 2013 I AM HAPPY NOW ....
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Internet

Service received from sales consultant: Poor

I am happy now that all previous problems regarding the sale have been resolved. However, errors should not have occurred in the first place.

Miss Copley, Crayford, Kent
August 2013 .... NOTHING WAS TOO MUCH TROUBLE
Service received from sales consultant: Excellent

Already supported - popped in to ask a few questions about the mirrors and nothing was too much trouble

Mrs Franks, Bexley, Kent
August 2013 EXCELLENT
Influenced by: Friend

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Competitive pricing and continued professional service

Ms Shea, London
August 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Mr Burnett, Sheerness, Kent
August 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Miss Rosewell, Sidcup, Kent
August 2013 VERY POLITE - HELPFUL - KEPT ME INFORMED
Service received from sales consultant:
Very polite - helpful - kept me informed.

Ensure satisfaction with aftersales service by:
Convenient service times, same day service, value for money, to be kept informed if anything needs doing to the car.

Mr Morgan, Bexleyheath, Kent
August 2013 VERY GOOD SERVICE
Dealt with before in respect of: Petrol

Influenced by: Showroom display

Service received from sales consultant: Very good service

Mr Harris, London
August 2013 I HAVE BEEN VERY SATISFIED TO DATE
Dealt with before in respect of: Sales, Service

Influenced by: Friend

Service received from sales consultant: Excellent

I have been very satisfied to date. Regretfully the Peugeot dealer I live 2 mins from does not live up to your standard.

Mr Zapico, Beckenham, Kent
August 2013 IF THE AFTERSALES SERVICE IS AS GOOD ....
Influenced by: Internet

Service received from sales consultant: Excellent

If the aftersales service is as good as the initial sales service we will be more than happy to return for a replacement car at a later date.

Mr Smith, Orpington, Kent
August 2013 EXCELLENT
Just passing.

Service received from sales consultant: Excellent.

Mr Foster, London
August 2013 THANK YOU VERY MUCH FOR ALL YOUR HELP
Dealt with before in respect of: Sales.

Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
I have not needed anything as yet, but if I do I know that from my experience with Mr. Tyrone Bogle I will always be satisfied. Once again, thank you very much for all your help.

MOTABILITY CUSTOMER

Mr Mahoney, Orpington, Kent
August 2013 EXCELLENT
Dealt with before in respect of: Sales.

Occasional updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Horn, Rochester, Kent
August 2013 JUST CARRY ON WITH THE GOOD SERVICE THAT I HAVE RECEIVED
Service received from sales consultant:
Very approachable, polite and friendly.

Ensure satisfaction with aftersales service by:
Just carry on with the good service that I have received.

Miss Balderson, Rochester, Kent
August 2013 GOOD
Influenced by: Internet, Showroom Display, Referral

Service received from sales consultant: Good

Ensure satisfaction with aftersales service by:
No books with car, gone missing, waiting new ones.

Mr Murphy, Rochester, Kent
August 2013 AVERAGE
Dealt with before in respect of: Sales.

Occasional updates received.

Service received from sales consultant: Average.

Ensure satisfaction with aftersales service by:
Making sure that things are done in the time frame given.

MOTABILITY CUSTOMER

Mr Cave, Gillingham, Kent
August 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Excellent service

Mr Valentine, Bexley, Kent
August 2013 VERY PLEASANT AND HELPFUL MAN
Dealt with before in respect of: Sales

Influenced by: Shopping Centre Display, Showroom Display

Service received from sales consultant: Very pleasant and helpful man.

Ensure satisfaction with aftersales service by:
Can't think of anything.

Mrs Massara, Rochester, Kent
August 2013 REGULAR UPDATES RECEIVED
Dealt with before in respect of: Sales, Service.

Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Keep the high standard your staff currently work to and that will ensure my satisfaction.

MOTABILITY CUSTOMER

Mr Burch, Rochester, Kent
August 2013 HE WAS EXCELLENT!
Service received from sales consultant: Excellent

We have previously bought two new BMWs and the service we received from Wayne who served us was better than we got from them. He was excellent, he sold me two cars!

Mr Bonning, Hockley, Essex
August 2013 VERY PROFESSIONAL
Dealt with before in respect of: Sales, Service, Parts

Service received from sales consultant: Very professional

Mr Parsons, Gravesend, Kent
August 2013 VERY GOOD
Already had used in the past for Motability.

Service received from sales consultant: Very good.

MOTABILITY CUSTOMER

Mrs Baker, Gravesend, Kent
August 2013 GOOD
Dealt with before in respect of: Sales, Parts, Petrol

Influenced by: Referral

Service received from sales consultant: Good

Mrs Hares, Gravesend, Kent
August 2013 I WAS VERY SATISFIED WITH JOE
Dealt with before in respect of: Sales, Service

Service received from sales consultant: Excellent

I was very satisfied with Joe. He was helpful and polite and I was told I could phone him anytime if I had a problem, so was relieved I could turn to him if needs be.

Mrs Putt, Sevenoaks, Kent
August 2013 I HAVE ALWAYS BEEN HAPPY WITH THE AFTERSALES SERVICE ....
Dealt with before in respect of: Sales, Service

Influenced by: Showroom display

Service received from sales consultant: Excellent

I have always been happy with the aftersales service given by the Dartford Vauxhall Branch and would recommend it to anyone.

Mr Davies, Greenhithe, Kent
August 2013 VERY GOOD AND HELPFUL
Dealt with before in respect of: Sales

Influenced by: Internet - Google

Service received from sales consultant:
Very good and helpful.

Mr Osborne, Dartford, Kent
August 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Stevenson, Swanscombe, Kent
August 2013 TO CONTINUE TO GIVE THE EXCELLENT SERVICE ....
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Bought from here before

Service received from sales consultant: Excellent

To continue to give the excellent service and communication that I've received so far.

Mrs Whybrow, Dartford, Kent
August 2013 .... SERVICE WAS PROMPT AND EFFICIENT
Influenced by: Just stopped whilst passing by

Service received from sales consultant: Excellent

Identified a nasty scratch on bonnet when collecting. Issue was dealt with straight away with car being booked in for it to be dealt with. Service was prompt and efficient.

Miss Burge, Gravesend, Kent
August 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Direct Mail

Service received from sales consultant: Excellent

Mrs White, Rochester, Kent
August 2013 THE SERVICE I HAVE RECEIVED UP TO NOW HAS BEEN EXCELLENT
Influenced by: Local SEAT dealer

Service received from sales consultant: Excellent

The service I have received up to now has been excellent

Mrs Hutley, Orpington, Kent
August 2013 .... A PLEASURE TO DO BUSINESS WITH
Influenced by: Internet

Service provided by sales consultant:
Very effective, helpful and a pleasure to do business with.

Mr Gates, Beckenham, Kent
August 2013 EVERYTHING OK
Dealt with before in respect of: Service, Petrol

Influenced by: Motability referral, Motability press advert

Everything ok.

MOTABILITY CUSTOMER

Mr Edgar, Bromley, Kent
August 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
Contact me a month before service is due.

Miss Abbett, London
August 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Mr Degannes, Beckenham, Kent
August 2013 THEY WERE VERY HELPFUL AND KEPT ME INFORMED ALL THE WAY
Regular updates received.

Service received from sales consultant: Excellent.

They were very helpful and kept me informed all the way.

MOTABILITY CUSTOMER

Mr Bulmer, Orpington, Kent
August 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts

Service received from sales consultant: Excellent

Manager in Service Dept. (Richard) has always been very helpful with advice .... keep him working for you.

Mrs Seymour, Croydon, Surrey
August 2013 VERY PLEASED WITH PREVIOUS SERVICES ....
Dealt with before in respect of: Sales, Service

Influenced by: Previous experience

Service received from sales consultant: Excellent

Very pleased with previous services and hope future experience will be the same.

Mrs Lee, Maidstone, Kent
August 2013 EXCELLENT
Influenced by: Internet

Service received from Sales Consultant: Excellent

Mr Bull, London
August 2013 I HAVE NO COMPLAINTS AT ALL
Dealt with before in respect of: Sales, Service

Influenced by: Showroom display

Service received from sales consultant: Excellent

I have no complaints at all. Have found staff polite and helpful. I like the pick up and drop back facility when car due for service.

Mrs Bartholomew, West Wickham, Kent
August 2013 REFERRAL
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Referral

Service received from sales consultant: Excellent

Mrs Sutton, West Wickham, Kent
August 2013 EXCELLENT
Influenced by: Reliability.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
With courtesy car availability during servicing and general maintenance.

Mrs Bray, Orpington, Kent
August 2013 PAUL WAS BRILLIANT
Dealt with before in respect of: Sales, Service, Car Hire

Influenced by: Parents views

I asked for Paul Hitchcock to sell me my vehicle as I wasn't happy with salesman second time around. Paul was brilliant!!

Ensure satisfaction with aftersales service by:
A 6 month phone call to see if any problems with new car and check that customer is happy. Re: My 2009 Corsa had couple of faults from day one and failed its first MOT, etc., etc.

Ms Deborah Leader, Orpington, Kent
August 2013 PERFECT
Influenced by: Motability referral / Family recommendation

Serviced provided by sales consultant: Perfect

MOTABILITY CUSTOMER

Ms Wells, London
August 2013 EXCELLENT
Dealt with before in respect of: Service

Influenced by: Referral

Service received from sales consultant: Excellent

Mr Collins, Bexleyheath, Kent
August 2013 THE SERVICE HE HAS PROVIDED HAS BEEN EXEMPLARY THROUGHOUT
Influenced by: Shopping Centre Display, Showroom Display.

Service received from sales consultant: Excellent.

Your salesman Ron Graham has already rung me to see if I am happy and if there is anything that he can do. The service he has provided has been exemplary throughout. I have signed up to your service plan and will be happily using this garage for everything in the future.

Mrs Matthews, Welling, Kent
August 2013 AN EXCELLENT SALES EXPERIENCE
Influenced by: Referral.

Service received from sales consultant: Excellent.

An excellent sales experience. Ron Graham will be recommended as a man who you can trust when purchasing a Vauxhall.

Mr Johnson, Bexleyheath, Kent
July 2013 GUY WAS POLITE, COURTEOUS AND VERY HELPFUL
Influenced by:
I was in the area and knew of the Vauxhall dealership.

Service received from sales consultant:
Guy was polite, courteous and very helpful in finding the choice of car for me.

Ensure satisfaction with aftersales service by:
So far I do not have any problems with the car but should some develop I anticipate nothing but good service and result.

Mrs Lomax, Rochester, Kent
July 2013 I WILL CERTAINLY USE YOUR GARAGE AGAIN ....
Dealt with before in respect of: Sales, Service.

Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Excellent service and friendly professional advice from experienced sales persons. I will certainly use your garage again when it's time to change cars.

Mr Larby, Croydon, Surrey
July 2013 EXCELLENT
Influenced by: Shopping Centre Display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by: Being responsive if any problems occur.

Miss Arden, Bury St Edmonds, Suffolk
July 2013 EXCELLENT
Dealt with before in respect of: Sales, Parts.

Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Miss Lynch, Bromley, Kent
July 2013 HOW REFRESHING THIS WAS TO HAVE SUCH GOOD SERVICE ...
We have a KIA Ceed.
We have a rattle for the last couple of weeks, today we called into KIA at Sidcup with the intention of booking the car in.
We explained to Debbie on reception what the problem was. I asked if someone could come out with me in the car, expecting them to say that they would book the car in. Within minutes I was taking one of your fitters for a quick spin around the block, on return he said it sounded like a problem with the suspension. I took it into the workshop for a quick look, he found the problem and said we have the part in stock and have you got half an hour and he would do it now.
So within a hour of calling in to your Sidcup branch on the off chance, we were on our way rattle free and very happy.
How refreshing this was to have such good service in a world of can't do, won't do.

SERVICE CUSTOMER

Mr & Mrs Bex, Erith, Kent
July 2013 THANK YOU
Influenced by: A friend with a Hyundai.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Have already returned with a small problem which was dealt with very promptly and efficiently. Thank you.

Mr Denton, Bromley, Kent
July 2013 .... I FELT VERY LOOKED AFTER AND SATISFIED
Influenced by: Drove past.

Service received from sales consultant: Excellent.

Very impressed with Stewart B.- very good salesman. I felt very looked after and satisfied.

Mr Greenfields, London
July 2013 .... GREAT CUSTOMER SERVICE. THANKS!
Influenced by: Internet.

Service received from sales consultant: Excellent.

Gary went that extra mile delivering the car to us and explaining thoroughly about the extras. True gentleman and great customer service. Thanks!

Mrs G, Sutton, Surrey
July 2013 EXCELLENT
Dealt with before in respect of: Sales / Service / Parts / Petrol.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Keep providing the service and help which I've experienced over the last forty five years.

Mr Paris, Beckenham, Kent
July 2013 EXEMPLARY SERVICE
Dealt with before in respect of: Motability.

Influenced by: Checking showrooms, height of passenger seating.

Service received from sales consultant:
Exemplary service.

MOTABILITY CUSTOMER

Mr Jeffrey, London
July 2013 CARRY ON AS YOU ARE
Influenced by:
Purchased vehicle before.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Carry on as you are.

Mr Reed, Gillingham, Kent
July 2013 ALWAYS HAD GOOD SERVICE IN THE PAST
Influenced by:
Always had good service in the past.

Service received from sales consultant:
Wayne was very helpful explaining all my options.

Mr Tubbs, Gravesend, Kent
July 2013 EXCELLENT
Dealt with before in respect of: Service / Parts.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
With the same satisfaction we received when we made our purchase.

Mr Shuter, Rochester, Kent
July 2013 GOOD SERVICE
Dealt with before in respect of: Sales / Service / Parts.

Influenced by: Display, good service.

Service received from sales consultant: Very good.

Ensure satisfaction with aftersales service by:
All ok.

Mr Meakin, Crayford, Kent
July 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Tuck, Snodland, Kent
July 2013 IT WAS VERY GOOD SERVICE
Dealt with before in respect of: Parts

It was very good service.

Mr Reynolds, Erith, Kent
July 2013 HELPFUL ANSWERS TO ALL OUR QUESTIONS ....
Influenced by: 'What Car?' magazine and 'Daily Telegraph'.

Service received from sales consultant: Helpful answers to all our questions and advice during the sale. All our many aftersales questions are being answered swiftly and efficiently by Mr Bogle.

Ensure satisfaction with aftersales service by:
We feel we can rely on continuing good advice in dealing with our questions in relation to driving a new car.

Mrs Goldby, Keston, Kent
July 2013 THEY WERE PERFECT. NO PROBLEMS.
Influenced by: Referral.

Service received by Sales Consultant: Excellent.

They were perfect. No problems.

Mr Heerlall, Chatham, Kent
July 2013 .... EXCELLENT SERVICE RECEIVED THUS FAR
Influenced by: Internet, Call with Sales Advisor.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Continue prompt response to queries and excellent service received thus far.

Miss Rawdon, West Malling, Kent
July 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Please remember that I am a Motability customer and do not want to receive other sales jargon.

MOTABILITY CUSTOMER

Mrs Clark, Swanley, Kent
July 2013 EXCELLENT
Influenced by: Internet, Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Clearly explain any works required and the full cost before any repairs are carried out.

Mrs Savage, Sevenoaks, Kent
July 2013 NO HIGH PRESSURE SELLING WHICH I LIKED ....
Influenced by: Referral.

Service received from sales consultant: Excellent.

The salesman gave excellent service and did exactly what he should have done. Would suggest family and friends purchase a car with him in the future. No high pressure selling which I liked, and he didn't try and blind me with science.

Mrs Joy, Sidcup, Kent
July 2013 LOVE MY CAR
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
They don't need to do anything different, very nice people. Was always ready to help with any questions I had and such fast service. They done everything they could and would personally like to thank Andrew. Very nice and easy man to talk to and helps any way he can. Love my car.

MOTABILITY CUSTOMER

Miss Rose, London
July 2013 VERY GOOD
Dealt with before in respect of:
Sales, Service, Parts

Influenced by: Purchase of previous vehicle.

Service received from our sales consultant: Very good.

Ensure satisfaction with aftersales service by:
I already have service plan for my vehicle with WJ King.

Mr Creed, Dartford, Kent
July 2013 .... PROVIDED 1ST CLASS SERVICE
Influenced by:
Have dealt with Steve Luton previously.

Service provided by sales consultant:
Steven Luton is an excellent salesman and provided 1st class service.

Ensure satisfaction with aftersales service by:
Remind me when the service is due.

Mr Clark, Bromley, Kent
July 2013 VERY HAPPY WITH SERVICE, IT WAS EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
Very happy with service, it was excellent.

MOTABILITY CUSTOMER

Mr Rowlinson, Welling, Kent
July 2013 COMPLETELY SATISFIED WITH AFTERSALES SERVICE SO FAR
Influenced by: Friend recommendation.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
Completely satisfied with aftersales service so far.

Mr Durham, London
July 2013 .... THANKS TO YOUR SALESMAN IT WAS!!
Influenced by: KIA website secondhand.

Service received from sales consultant: Excellent.

All done, I'm not local so will use a local dealer for servicing.
Buying a new car should be FUN, thanks to your salesman it was!!

Miss Webb, Cirencester, Glos
July 2013 GOOD
Influenced by: Friends who have KIAs.

Service received from sales consultant: Good.

Ensure satisfaction with aftersales service: Address any problems if they should arise and ensure that car servicing keeps the car in good order.

Mr Chapman, Orpington, Kent
July 2013 EXCELLENT
Dealt with before in respect of: Sales / Service / Parts.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by: Be available if we have a problem.

Mrs Marstin, Bexleyheath, Kent
July 2013 TOP CLASS
Dealt with before in respect of: Service.

Influenced by: Past experience with Vauxhall.

Service received from sales consultant: Top class.

Ensure satisfaction with aftersales service by: Collect and return car would be a great help.

Mr Gladden, Welling, Kent
July 2013 PURCHASED FIRST CORSA FROM WJ KING IN 1997......
Purchased first Corsa from WJ King in 1997.
Replaced first Corsa in 2009 and again now 2013.

Service received from sales consultant: Excellent.

Having returned to WJ King 3 times confirms my satisfaction with the service received.

Ms Holme, Sidcup, Kent
July 2013 FIRST CLASS
Dealt with before in respect of: Sales / Service / Parts

Service received from sales consultant: First class.

Always good.

Mr Tinson, London
July 2013 EXCELLENT
Influenced by: Reputation.

Service received from sales consultant: Excellent.

I know where you are if I need you.

Mr Barnard, London
July 2013 REFERRAL
Influenced by: Referral

Ensure satisfaction with aftersales service by:
Friendly, reliable service that provides value for money.

Mrs Burgess, Sevenoaks, Kent
July 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Charlton Athletic Football Club

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Be very helpful if problems arise with vehicle.

Mr Weston, Banstead, Surrey
July 2013 EXCELLENT
Dealt with before in respect of: Sales/Service/Parts/Petrol

Influenced by: Looking on web

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Speed of response, quality of information given back, ensuring I am kept informed of any issues.

Mr Harsent, Bexleyheath, Kent
July 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Having a new vehicle I would be happy using a local dealership/garage for upcoming checks/service, etc. as I feel I can trust for quality.

Mrs Hogg, London
July 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
To be there to help me if I have any problems

Mrs Salussolia, Swanley, Kent
July 2013 EXCELLENT
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Reminder for service and MOT.

Mrs Costaras, Bromley, Kent
July 2013 GOOD
Influenced by: Showroom display.

Service received from sales consultant: Good.

Ensure satisfaction with aftersales service by:
Being available to answer any concerns that I may have following the purchase of my vehicle.

Mr Wise, Queenborough, Kent
June 2013 THANK YOU WJ KING FOR MAKING THINGS EASY FOR ME
Regular updates received.

Service received from sales consultant: Excellent.

A fabulous service from the moment that I walked in the door of the showroom. The staff were friendly and very helpful and their knowledge was second to none. Ashley dealt with my order with enthusiasm and kept me informed of all the progress during the delivery period. Thank you WJ King for making things easy for me.

MOTABILITY CUSTOMER

Mr Carter, Sevenoaks, Kent
June 2013 .... A REALLY GOOD FIRM TO DEAL WITH ...
Dealt with before in respect of: Sales, Service, Parts.

Also, you feel you aren't 'just a face' but an appreciated customer, recognized by the staff.

Service received from sales consultant: Excellent. Courteous, knowledgeable and businesslike (and helpful) - a really good firm to deal with (and sales consultant).

I can't improve on it; which is why I have always dealt with your Gravesend firm over the last 7 years. (As I live some distance from Gravesend and there is no transport, your firm always collects and delivers my car and phones me beforehand to let me know they are on their way).

Mrs Pennell, Gravesend, Kent
June 2013 BRILLIANT SERVICE AND CUSTOMER SERVICE
Influenced by: Referral

Service received from our sales consultant: Excellent

Brilliant service and customer service. Very satisfied with my car.

Miss Karim, Slough, Berkshire
June 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Ms Power, London
June 2013 THE SERVICE WE RECEIVE IS SECOND TO NONE
Regular updates received.

Service received from sales consultant: Excellent.

The service we receive is second to none. Derrick Medlen who always deals with us gives us just about the best care and attention we could ever want. He is a credit to your company and aftersales is as good as ever, so satisfaction is always ensured.

MOTABILITY CUSTOMER

Mrs Cornish, Welling, Kent
June 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol.

Influenced by: Previous dealing with Kings.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
By just offering the same excellent service as presale.

Mr McGuire, London
June 2013 THE PRICE YOU OFFERED COULD NOT BE MATCHED BY CAFFYNS ....
Influenced by: Internet.

Service received from sales consultant: Excellent.

The price you offered could not be matched by Caffyns Folkestone so I travelled up to buy my vehicle from you. If I were living closer to one of your branches, I would be sure to use your aftersales service.
TOP MARKS WJ KING!

Mr Sharma, Folkestone, Kent
June 2013 THE STAFF WERE VERY FRIENDLY AND HELPFUL....
Influenced by: Internet, showroom display

Service received from sales consultant: Excellent

The staff were very friendly and helpful and would use them again and have recommended them to friends and family

Mrs Rackley, London
June 2013 ... AND HIS CUSTOMER INTERACTION WAS EXEMPLARY
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Dan, my sales consultant, was knowledgeable, accommodating and his customer interaction was exemplary.

Mr Sinclair, London
June 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Good honest service, parts in stock. Car ready when promised.

Mr Lake, Bexleyheath, Kent
June 2013 GOOD
Dealt with before in respect of: Sales, Service

Influenced by: Showroom display

Service received from sales consultant: Good

Mr Johnson, Sidcup, Kent
June 2013 A VERY GOOD SERVICE
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
A very good service

Mr Jacovou, London
June 2013 I THINK THE FACT THAT THIS IS THE 5TH NEW CAR I HAVE BOUGHT
Returning customer.

Service received from sales consultant: Good.

I think the fact that this is the 5th new car I have bought from Peugeot Sidcup says it all!!

Mrs Elwood, Swanley, Kent
June 2013 EXCELLENT SERVICE RECEIVED FROM START TO FINISH OF PURCHASE
Dealt with before in respect of: Sales

Influenced by: Showroom display

Service received from sales consultant: Excellent

Excellent service received from start to finish of purchase.

Mr Smith, Welling, Kent
June 2013 VERY GOOD, VERY HELPFUL
Influenced by: Showroom display

Service received from sales consultant: Very good, very helpful.

Mr Baines, London
June 2013 .... I CAN CONTACT THE SALES TEAM WITH ANY QUERIES
Regular updates received.

Service received from sales consultant: Excellent.

I feel confident I can contact the sales team with any queries.

MOTABILITY CUSTOMER

Mrs Clifton, Dartford, Kent
June 2013 EXCELLENT
Influenced by: Radio

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
I would like to think there is always someone at the end of a phone to answer any issues I may have and the car is serviced to the highest standard.

Mr Keane, Erith, Kent
June 2013 EXCELLENT
Dealt with before in respect of: Sales, Service

Influenced by: Own knowledge and Charlton Athletic Football Club.

Service received from sales consultant: Excellent.

Mr Willgoss, Dartford, Kent
June 2013 AS ALWAYS WADE WAS VERY PROFESSIONAL
Previous WJ King customer

Service received from sales consultant:
As always Wade was very professional.

Mr Imrie, Welling, Kent
June 2013 EXCELLENT
Influenced by: Internet, showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Courtesy calls.

Mrs Purl, London
June 2013 EXCELLENT
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Mrs Khosla, Welling, Kent
June 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Miss Aynsley, London
June 2013 GOOD
Dealt with before in respect of: Service, Parts, Petrol

Influenced by: Internet, Friends

Service received from sales consultant: Good

Ensure satisfaction with aftersales service by:
Any price deals on future MOT/servicing/parts sales

Mrs Carmichael, Belvedere, Kent
June 2013 VERY GOOD
Service received from sales consultant: Very good.

Mr Long, London
June 2013 REALLY FRIENDLY AND HELPFUL STAFF
Service received from sales consultant: Excellent

Really friendly and helpful staff.

Miss Allington, Bexleyheath, Kent
June 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Mrs Berry, London
June 2013 EXCELLENT HELP THROUGHOUT
Influenced by:
Bought exchanged car (Corsa Club) from you.

Service received from sales consultant: Excellent help throughout.

Was promised free MOT when due.

Mr Linsdell, Dartford, Kent
June 2013 WE ALREADY OWN A 206 WHICH IS NOW 11 YEARS OLD ...
We already own a 206 which is now 11 years old and still in good order.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
I'm sure that judging by the service and advice that we have received so far with the purchase of the car, if anything were needed or the car seeing to at the garage someone would be there and happy to help in future.

Mrs Stevenson, London
June 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts.

Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by: Competitive price.

Mr Terry, Bromley, Kent
June 2013 ... AND I COULD ASK FOR NO MORE
Already a customer.

Service received from sales consultant: Excellent.

The service I received from Dave O'Hara was excellent and I could ask for no more.

Mrs Reeves, Bexleyheath, Kent
June 2013 VERY HELPFUL
Dealt with before in respect of: Sales, Service, Parts.

Service received from sales consultant: Very helpful.

Ensure satisfaction with aftersales service by:
Full service.

Mr Buckthorpe, Rochester, Kent
June 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
Continued friendly service.

MOTABILITY CUSTOMER

Mr Clarke, Snodland, Kent
June 2013 KEEP ME INFORMED ABOUT SPECIAL OFFERS ON SERVICING
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Keep me informed about special offers on servicing.

Mr Wade, Rochester, Kent
June 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Cooper, Rochester, Kent
June 2013 EXCELLENT
Influenced by: showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
To be available to answer any queries we may have.

Mr Marsh, Gillingham, Kent
June 2013 EXCELLENT
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Miss Parker, Greenhithe, Kent
June 2013 EXCELLENT
Influenced by: Shopping centre display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Making sure if anything goes wrong its easy to get through to someone.

Miss Waghorn, Gravesend, Kent
June 2013 EXCELLENT
Dealt with before in respect of: Sales, Service.

Influenced by: Past customer.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
If we are unfortunate enough to have problems with our car hopefully they will be dealt with promptly and satisfactory.

Mr Dawson, Dartford, Kent
June 2013 A GOOD DISPLAY OF VEHICLES TO CHOOSE FROM
Dealt with before in respect of: Sales, Service.

Influenced by: A good display of vehicles to choose from.

Service received from sales consultant: Excellent.

Mr Pargiter, Gravesend, Kent
June 2013 EXCELLENT
Dealt with before in respect of: Service, Parts.

Influenced by: Sales talk.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
I would ensure that used cars are not scratched or have paintwork damage when selling a used car.

Mr Martin, Greenhithe, Kent
June 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol.

Influenced by: Showroom display.

Service received from salesman: Excellent.

Mr Barrett, Erith, Kent
June 2013 KEEP DOING WHAT YOU ARE DOING, EXCELLENT SERVICE!
Influenced by: Internet.

Service received from sales consultant: Excellent.

Keep doing what you are doing, excellent service!

Mr Yates, Dartford, Kent
June 2013 EXCELLENT SERVICE ONCE AGAIN
Dealt with before in respect of: Sales, Service, Parts.

Influenced by: Internet.

Service received from sales consultant: Excellent.

Excellent service once again. Remain available if required.

Mr Cork, Croydon, Surrey
June 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Petrol.

Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Information volunteered and accurate at time of query.

Miss Burrowes, Croydon, Surrey
June 2013 ... A PLEASANT EXPERIENCE
Service received from sales consultant: Excellent.

Sat, the salesman, was very helpful and did everything to make the buying of our new car a pleasant experience.

Mr Elliott, Croydon, Surrey
June 2013 MAKE SURE AFTERSALES SERVICE IS AS GOOD AS THE SALES SERVICE
Influenced by: Internet, price.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Make sure aftersales service is as good as the sales service.

Ms Chambers, Caterham, Surrey
June 2013 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Purple, Bromley, Kent
June 2013 GOOD
Influenced by: Internet.

Service received from sales consultant: Good.

Ensure satisfaction with aftersales service by:
To make sure that any problem is dealt with quickly with the minimum disruption.

Mr Harvey, Swanscombe, Kent
June 2013 EXCELLENT!
Influenced by: showroom display.

Service received from sales consultant: Excellent!

Ensure satisfaction with aftersales service by:
Follow up telephone call 1/2 weeks after sale.

Mrs Champion, Orpington, Kent
June 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol.

My son is a vehicle technician at WJ King.

Service received from sales consultant; Excellent.

Ensure satisfaction with aftersales service by:
Competitive pricing.

Mrs Macknish, Orpington, Kent
June 2013 OVERALL A VERY PLEASANT EXPERIENCE
Influened by: Personal experience.

Service received from sales consultant: Excellent.

Overall a very pleasant experience.

Mr Wright, Orpington, Kent
June 2013 EXCELLENT
Influenced by: Internet, referral.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Just be available if we need you and also keep in touch with us.

Mr Seal, Erith, Kent
June 2013 .... I WAS TREATED WITH COURTESY, REASSURANCE AND HONESTY ..
Service received from sales consultant: Excellent.

During the sales process I was treated with courtesy, reassurance and honesty and I hope this ethos will apply to aftersales as well. This was my first purchase of a car on my own and what was a daunting prospect turned out to be a pleasurable experience.

Mrs Flandrak, Orpington, Kent
June 2013 I AM VERY SATISFIED WITH SERVICE AT BROMLEY
Regular updates received.

Service received from sales consultant: Excellent.

I was very satisfied with service at Bromley. I just hope it continues, also hopefully as a Motability customer will be very pleased if when a service is due I can be taken and brought back to garage.

MOTABILITY CUSTOMER

Mrs Fisher, London
June 2013 VERY SMOOTH TRANSACTION, VERY FRIENDLY AND HELPFUL STAFF
Regular updates received.

Service received from sales consultant: Excellent.

Very smooth transaction, very friendly and helpful staff.

MOTABILITY CUSTOMER

Mrs Pilcher, Belvedere, Kent
June 2013 JUST CONTINUE THE WAY YOU ARE. UNBEATABLE
Have always had Vauxhalls 1st choice.

Service received from Sales Consultant: Excellent, helpful, courteous.

Just continue the way you are. Unbeatable.

MOTABILITY CUSTOMER

Mr Durrant, London
June 2013 AVERAGE
Dealt with before in respect of: Service, Petrol.

Influenced by: Showroom display.

Service received from sales consultant: Average.

The wrong car was ordered for us and in the end we had to have a car not of the colour chosen. WJ King did attempt to rectify the problem and admitted it was their fault but they were only willing to offer one real alternative to our dilemma when we felt they should have bent over backwards to supply us with what we had ordered. The car we have is fine and we are happy but not sure if there should be 12V socket connected in the luggage area as there isn't and on the model given to us in error which was worth less there was one!

Mr Hills, Dartford, Kent
June 2013 EXCELLENT
Dealt with before in respect of: Sales.

Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
I'm sure you will but please contact me to remind when the next (and subsequent) services are due.

Mr Davis, Gravesend, Kent
May 2013 WE HAD VISITED 5 SHOWROOMS THAT DAY AND YOURS WAS THE BEST
Influenced by: Showroom display

Service received from sales consultant: Excellent

The service and deal on the new car we received was first class. We had visited 5 showrooms that day and yours was the best. We will be coming back, thank you

Mrs Kenny, Orpington, Kent
May 2013 THANK YOU FOR A GREAT BUYING EXPERIENCE!
Dealt with before in respect of: Petrol

Influenced by: Internet

Service received from sales consultant: Excellent

Keep in touch periodically. The levels of service to date have been first class. Thank you for a great buying experience!

Mr Molloy, Sidcup, Kent
May 2013 .... A TOTAL PLEASURE FROM PURCHASE TO SERVICE ....
Dealt with before in respect of: Sales, Service, Parts

Service received from sales consultant: Excellent

Keep up the brilliant service from Sat and Richard, a total pleasure from purchase to service

Mrs Horowitz, Sevenoaks, Kent
May 2013 ... CLEAR, HELPFUL, ATTENTIVE AND NON HECTORING
Influenced by: Showroom display

Service received from sales consultant: Excellent

Excellent service. Clear, helpful, attentive and non hectoring

Ms Andrews, London
May 2013 GREAT SERVICE AND FRIENDLY
Influenced by: Internet

Service received from sales consultant: Excellent

Great service and friendly.

Miss Butcher, Erith, Kent
May 2013 REGULAR UPDATES RECEIVED
Dealt with before in respect of: Sales, Service, Petrol

Regular updates received

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mr Chatten, Erith, Kent
May 2013 I'M REALLY HAPPY WITH THE WAY I'M LOOKED AFTER .....
Dealt with before in respect of: Service, Petrol

Regular updates received

Service received from sales consultant: Excellent

I'm really happy with the way I'm looked after by everyone at the Long Lane branch, Derek and Ron done everything they could to ensure I was happy, also I would like to point out how helpful Andy is in the service dept, this is my third Zafira from Long Lane and I am extremely pleased.

MOTABILITY CUSTOMER

Mr Brown, Erith, Kent
May 2013 I HAVE ALWAYS RECEIVED EXCELLENT SALES & AFTERSALES SERVICE
Dealt with before in respect of: Sales, Service, Petrol

Occasional updates received

Service received from sales consultant: Excellent

This is the 4th car I have had using the Motability scheme from WJ Kings. I have always received excellent sales and aftersales service.

MOTABILITY CUSTOMER

Mr Conner, Erith, Kent
May 2013 EXCELLENT
Influenced by: Showroom display

Service received: Excellent

Mr Aldridge, Erith, Kent
May 2013 KNOWLEDGEABLE AND VERY HELPFUL
After some research I decided to buy a Hyundai. My choice of your dealership was ease of access for servicing and any other matters I might encounter.

I found Mr Phillips both knowledgeable and very helpful in arranging the purchase.

I can think of nothing at present but no doubt you will be available should something arise in future.

Mr Mawbey, Bromley, Kent
May 2013 BRILLIANT AFTERCARE SERVICE
Regular updates received.

Service received from sales consultant: Excellent.

Brilliant aftercare service, the sales rep was a gentleman and kept us informed of everything that needed doing.

MOTABILITY CUSTOMER

Miss Hurle, Beckenham, Kent
May 2013 SO - ONE VERY SATISFIED CUSTOMER
Influenced by: Report in 'Which?'

Service received from sales consultant: Excellent

Got an extremely good service from Tony Phillips - I'm not sure you could suggest much to improve things. So - one very satisfied customer.

Mr Hore, London
May 2013 EXCELLENT
Influenced by: Friend

Service received from sales consultant: Excellent

Mr Thomas, Beckenham, Kent
May 2013 ... WE HAD A VERY SMOOTH TRANSITION FROM OUR OLD ASTRA ....
Dealt with before in respect of: Sales, service, parts, petrol

Regular updates received.

Service from sales consultant: Excellent

I would like to thank Stuart Brine for all his help in choosing our new Vauxhall Astra Elite. We found him very well informed, polite, courteous and very knowledgeable concerning the Motability scheme. Thanks to Mr. Brine's expertise we had a very smooth transition from our old Astra to our new one. Please pass on our sincere thanks to him for all his assistance.

MOTABILITY CUSTOMER

Mr Knight, Bromley, Kent
May 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Mrs Sell, Royston, Herts
May 2013 EXCELLENT
Occasional updates received.

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mrs Smith, Croydon, Surrey
May 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Son's car sale

Service received from sales consultant: Excellent

Mrs Adams, London
May 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Charlton Football Programme

Service received from sales consultant: Excellent

Mr Ibell, Nottingham
May 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Direct mail

Service received from sales consultant: Excellent

Mr Alloway, Westerham, Kent
May 2013 THANKS FOR ALL YOUR HELP
Influenced by: Radio advert

Service received from sales consultant: Excellent

The service was first class, me and my wife left the showroom with our new car confident with the layout and all of the extras explained by the salesperson(Charlene). Thanks for all your help.

Mr Street, London
May 2013 GOOD
Dealt with before in respect of: Sales, Parts

Influenced by: Showroom display

Service received from sales consultant: Good

Inform customer beforehand on changes that will affect them

Miss Jackson, Bromley, Kent
May 2013 ... THANK YOU MR PAUL HITCHCOCK
Influenced by: Friend

Service received from sales consultant: Excellent

If the aftersales is as good as the service I received in purchasing the car, you will have a truly satisfied customer. Thank you Mr Paul Hitchcock.

Mrs Enfield, Rochford, Essex
May 2013 .... I WAS VERY SATISFIED WITH AFTERSALES SERVICE
Dealt with before in respect of: Sales, Service, Parts

Influenced by: I was looking for a Vauxhall

Service received from sales consultant: Excellent

I have purchased two new cars from you before and I was very satisfied with aftersales service

Mr Massee, London
May 2013 EXCELLENT
Service received from sales consultant: Excellent

Mrs Purcell, London
May 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
A follow up email

Miss Flower, Bromley, Kent
May 2013 ... AN ENJOYABLE EXPERIENCE
Regular updates received.

Service received from sales consultant: Excellent

The rep Tony Phillips was excellent in helping the process from choosing and collecting the new car, an enjoyable experience

MOTABILITY CUSTOMER

Mrs Miller, London
May 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Mr Chatt, Belvedere, Kent
May 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol

Service received from sales consultant: Excellent

Mr Whatham, Bromley, Kent
May 2013 FRIEND RECOMMENDED BRAND
Influenced by: Friend recommended brand

Service received from sales consultant: Excellent

Mrs Knight, Coulsdon, Surrey
May 2013 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent

Mr Search, London
May 2013 EXCELLENT
Dealt with before in respect of: Sales, Service and Parts

Service received from sales consultant: Excellent

Mr Stratford, Oxted, Surrey
May 2013 KEEP THE GOOD WORKS GOING
Service received from sales consultant: Very good

Ensure satisfaction with aftersales service by:
Keep the good works going

Mr Letchford, Dartford, Kent
May 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
We live too far away to use your facilities

Mrs Smith, Colchester, Essex
May 2013 KEEP DELIVERING THE SERVICE THAT I'VE ENJOYED SO FAR!
Influenced by: Showroom display, recommendation

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Keep delivering the service that I've enjoyed so far!

Miss Allen, Dartford, Kent
May 2013 JAMES O'DRISCOLL WAS EXCELLENT 110%
Influenced by: Showroom display.

James O'Driscoll was excellent 110% (Thanks)

Mr Humphreys, Bexley, Kent
May 2013 CAN YOU GIVE DISCOUNT ON CAR ACCESSORIES NEXT TIME?
Influenced by: Internet.

Can you give discount on car accessories next time?

Mr Srividiyakaran, Bexleyheath, Kent
May 2013 GOOD
Dealt with before in respect of: Sales

Regular updates received

Service received from sales consultant: Good

Great car but shame about the poor quality automatic gear change

MOTABILITY CUSTOMER

Mr Vivian, Longfield, Kent
May 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent

MOTABILITY CUSTOMER

Mr Standing, Erith, Kent
May 2013 HAPPY WITH THE SERVICE I GOT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Happy with the service I got

Mrs Taylor, Woodbridge, Suffolk
May 2013 THE SERVICE I HAVE RECEIVED HAS BEEN VERY GOOD ....
Regular updates received.

Service received from sales consultant: Excellent

The service I have received has been very good and hope the aftersales service is as good. I have been booked for a one month check already.

MOTABILITY CUSTOMER

Mrs Clark, Swanley, Kent
May 2013 COMPLETE SATISFACTION
Dealt with before in respect of: Sales, parts

Service received from sales consultant: Complete satisfaction

Mr Harpum, Battle, East Sussex
May 2013 THE AFTERSALES SERVICE IS FINE AS IT IS ......
Dealt with before in respect of: Parts, petrol

Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
The aftersales service is fine as it is, as far as I am concerned

Mr Wade, Dartford, Kent
May 2013 EXCELLENT
Dealt with before in respect of: Sales, parts, petrol

Influenced by: Showroom display, always bought cars from WJ King

Service received from sales consultant: Excellent

Mr Heather, Dartford, Kent
May 2013 I THOUGHT THE SERVICE I RECEIVED WAS EXCELLENT
Service received from sales consultant:
I thought the service I received was excellent

Ensure your satisfaction with aftersales service by:
I cannot think of anything you didn't already provide

Mrs Beck, Gravesend, Kent
May 2013 EXCELLENT
Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by: Keeping maintenance costs as low as possible for the future.

Mr Scott, Longfield, Kent
May 2013 EXCELLENT SERVICE
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Gaskin, Gravesend, Kent
May 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Internet, Showroom display

Service received from sales consultant: Excellent

Miss Francis, Longfield, Kent
May 2013 JUST KEEP UP THE EXCELLENT SERVICE THAT WE HAVE RECEIVED ...
Influenced by: Forecourt display

Service received from sales consultant: Excellent

Just keep up the excellent service that we have received from all your staff at Gravesend.

Mr Sutton, Gravesend, Kent
May 2013 I AM IMMENSELY HAPPY WITH THE SERVICE I RECEIVED
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Referral

Service received from sales consultant: Excellent

I am immensely happy with the service I received, especially from Darren at Gravesend. He was polite, professional and courteous in all ways. Wholly open, transparent and trustworthy, understanding the needs of myself and family at all times. Great looking car, excellent deal and so happy to stay with WJ King.

Mike, Orpington, Kent
May 2013 NO CHANGES ARE NEEDED THANK YOU
Dealt with before in respect of: Sales, Service, Parts

Regular updates received

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service: No changes are needed thank you

MOTABILITY CUSTOMER

Mrs Stevens, Gravesend, Kent
May 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Miss Vine, Rochester, Kent
May 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service: Regular communication

Mr Moody, Twickenham, Middlesex
May 2013 THE GUYS DID AN EXCELLENT JOB .....
Influenced by: Referral.

Services received from sales consultant: Excellent.

The guys did an excellent job, very satisfied with both the car and the service from Alan and Darren. A free valet voucher was offered as part of the sales aftercare, I've yet to receive this but I'm certain it'll be already on its way to me.

Mr Merrigan, Gravesend, Kent
May 2013 EXCELLENT
Influenced by: Internet, showroom display

Service received by sales consultant: Excellent

Mr Holbrook, Gravesend, Kent
May 2013 CONTINUE GOOD LEVEL OF SERVICE WE HAVE RECEIVED SO FAR
Influenced by: Forecourt display.

Service received from sales consultant: Excellent.

Continue good level of service we have received so far.

Mr Austin, Gravesend, Kent
May 2013 TO BE HONEST I COULDN'T ASK FOR MORE ......
Regular updates received.

Service received from sales consultant: Excellent.

To be honest I couldn't ask for more, all staff were excellent. And they haven't paid me to say it.

MOTABILITY CUSTOMER

Mr Ellett, Gravesend, Kent
May 2013 EXCELLENT
Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Reasonable fair prices for servicing of vehicle/parts.

Mr Byrne, Gravesend, Kent
May 2013 EXCELLENT SERVICE
Service received from our sales consultant:
Excellent service.

I liked the way I was treated by Wayne Mann and the Manager and all the other staff when I had to visit the dealership for whatever reason.

MOTABILITY CUSTOMER

Mr Gardner, Gravesend, Kent
May 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Mrs Crayden, Gillingham, Kent
May 2013 GOOD
Service received from sales consultant: Good

Mr Holmes, Rochester, Kent
May 2013 GOOD
Dealt with before in respect of: Sales

Influenced by: Internet, that cars can be transferred from other branches

Service received from sales consultant: Good

Yes we were offered mats then they were taken away when we needed to reduce the price.

Mr Stubbs, Rochester, Kent
May 2013 PLEASURE TO DO BUSINESS WITH
Influenced by: Showroom display

Service received from sales consultant: Excellent

Thanks to the sales consultant Jeff Eyers, we received great service and he was very helpful. Pleasure to do business with.

Miss Joyce, Chatham, Kent
May 2013 VERY PLEASED WITH CAR
Influenced by: Internet

Service received from sales consultant: Good

Very pleased with car

Mrs Marsh, Canterbury, Kent
May 2013 FANTASTIC AFTERSALES SERVICE .....
Dealt with before in respect of: Service

Influenced by: Previous dealings with the Rochester branch

Service received from sales consultant: Excellent

When initially looking at the car it was fairly dirty. On the collection of the car it had been polished. Having driven the car away I noticed that there was a poor respray job on the rear bumper which was only visible in certain light and when clean. I went back to Rochester and Steve apologised as this had been missed and confirmed he would arrange for respray. Fantastic aftersales service and would assume all aftercare achieves this standard. Would definitely recommend the staff at Rochester.

Miss Edison, Rochester, Kent
May 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Pope, Gillingham, Kent
May 2013 WE HAD THE BEST SERVICE WE COULD POSSIBLY HAVE .....
Regular updates received.

We had the best service we could possibly have. Thank you for all the help and advice.

MOTABILITY CUSTOMER

Mrs Haines, Gravesend, Kent
May 2013 ... WE KNOW WE CAN CONTACT HIM AT ANY TIME ....
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
There is nothing you can do as the salesman, Andrew, is in touch with us. Also we know we can contact him at any time if we have any issues or questions.

Mr Miles, London
May 2013 EXCELLENT
Dealt with before in respect of: Sales, Service

Influenced by: Showroom display

Service received from sales consultant: Excellent

Mr Wise, Bromley, Kent
May 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Miss Lea, London
May 2013 HAVE BOUGHT PEUGEOTS FROM YOU FOR SEVERAL YEARS
Have bought Peugeots from you for several years.

Service received from sales consultant: He was very helpful.

Have been very satisfied with aftersales service.

Mrs Edwards, London
May 2013 JUST CONTINUE THE SAME LEVEL OF SERVICE
Regular updates received.

Service received from sales consultant: Excellent.

Just continue the same level of service.

MOTABILITY CUSTOMER

Mr Hughes, London
May 2013 I WAS COMPLETELY SATISFIED WITH THE SERVICE
Influenced by: Internet

I was completely satisfied with the service

Mr Waghorne, Maidstone, Kent
May 2013 ALWAYS BEEN VERY PLEASED WITH THE SERVICE
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: Showroom display, Prior experience

Always been very pleased with the service

Mr Larkin, London
May 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Mr Purdy, London
May 2013 AFFABLE AND PERSONAL APPROACH THAT PUT ME AT EASE
Dealt with before in respect of: Sales, Petrol

Affable and personal approach that put me at ease.

Mr Schlaepfer, Orpington, Kent
May 2013 COMPETENT, PROFESSIONAL AND HELPFUL
Dealt with before in respect of: Sales

Competent, professional and helpful.

Mr Nenshy, Bexleyheath, Kent
May 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Miss Clayden, London
May 2013 EXCELLENT
Dealt with before in respect of: Sales

Service received from sales consultant: Excellent

Mr Freeman, Bexley, Kent
May 2013 IF I'M TREATED AS WELL AS I WAS BY THE SALES MANAGER .....
Influenced by: My visit to the showroom

Service received from sales consultant: Excellent

If I'm treated as well as I was by the Sales Manager, Alan Horton, I will be extremely happy.

Miss Lake, Sidcup, Kent
May 2013 VERY PROFESSIONAL
Most accessible KIA site.

Service received from sales consultant: Very professional.

Ensure satisfaction with aftersales service:
Early morning drop off service.

Mr Sparrow, Sevenoaks, Kent
May 2013 KEEP UP CURRENT STANDARDS
Influenced by: Test drive

Service received from sales consultant: Excellent

Keep up current standards

Mr Williams, Orpington, Kent
May 2013 EXCELLENT
Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Advance notice when time for annual service is due

Mr Collins, London
May 2013 GOOD
Influenced by: Previous good experience.

Service received from sales consultant: Good.

Mr Routley, Sidcup, Kent
May 2013 EXCELLENT
Influenced by: showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Use of courtesy car during services

Mr Rumble, Dartford, Kent
May 2013 EXCELLENT
Influenced by: Internet

Dealt with before in respect of: Sales, Service, Petrol

Service received from sales consultant: Excellent

Mrs Stevens, Dartford, Kent
May 2013 EXCELLENT
Dealt with before in respect of: Sales, Service Petrol

Influenced by: Internet

Service received from sales consultant: Excellent

Mrs Gosling, London
May 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Murray, London
May 2013 AVERAGE
Service received from sales consultant: Average.

Mr Bicknell, Heathfield, East Sussex
May 2013 IT WAS SO GOOD - NO PROBLEM
Dealt with before in respect of:
Service, Parts, Petrol, Car Hire

Regular updates received.

Service received from sales consultant: Excellent.

It was so good - no problem.

MOTABILITY CUSTOMER

Mr Young, London
May 2013 OCCASIONAL UPDATES RECEIVED
Occasional updates received.

Service received from sales consultant: Average.

MOTABILITY CUSTOMER

Miss Evans, London
May 2013 EXCELLENT
Influenced by: Internet, Referral

Service received from sales consultant: Excellent.

Mr Clark, Dartford, Kent
May 2013 EXCELLENT
Occasional updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Hounsome, London
April 2013 TOP MARKS ALL ROUND
Service received from sales consultant: Excellent.

Service was top notch. My feelings towards the branch is great, I felt valued. I wasn't in an atmosphere where I was stereotyped in the sense of my age, gender and most importantly colour of my skin. A vehicle was collected from another branch for me which really impressed me. Top marks all round.

Mr Osei, London
April 2013 LEVEL OF SERVICE HAS MEANT THAT I HAVE BEEN LOYAL EVER SINCE
Dealt with before in respect of:
Sales, Service, Parts, Accident Repair.

The proximity of your dealership to my workplace approximately 20 years ago led me to you and your level of service has meant that I have been loyal ever since.

Mark Whent was both friendly and helpful throughout.

Mr Newcombe, Bexleyheath, Kent
April 2013 STAFF ARE VERY HELPFUL, FRIENDLY AND POLITE
Dealt with before in respect of: Sales.

Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Already have aftersales satisfaction, staff are very helpful, friendly and polite.

Mr Francis, London
April 2013 HE WAS VERY KNOWLEDGABLE AND ANSWERED ALL MY QUESTIONS
Influenced by: Internet.

Service received from sales consultant: Excellent.

Alan Horton did an excellent job in explaining the car. He was very knowledgable and answered all my questions very competently. To ensure I'm fully satisfied afterwards keep answering any questions I may have and keep the cost of servicing down to £100 per year please!

Mr Pearce, Dartford, Kent
April 2013 KEEP UP THE HIGH STANDARDS
Service received from sales consultant: Excellent.

Keep up the high standards. I was kept informed throughout the build of my new car and answered all of my queries. Well done Mark.

Mr Barham, London
April 2013 EXCELLENT
Influenced by: Friend.

Service received from sales consultant: Excellent.

Mr Omede, London
April 2013 .... NOTHING SHORT OF SUPERB
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
SIMPLY DO YOUR JOB! So many companies fail to do "what it says on the tin"!
Don't know if this is the place to comment, but all three staff I had the pleasure of dealing with were nothing short of superb. Stuart, Dan and Paul were exemplary in their dealings with my wife and I. They are all a credit to WJ King.

Mr Murphy, West Wickham, Kent
April 2013 ...COMPLETELY SATISFIED
Influenced by: Previous experience with KIA and WJ King.

Service received from sales consultant:
Alan Horton conducted himself professionally, friendly and competently. He gave his time freely to me.

I am completely satisfied with both your sales and service personnel.

Mr Jackson, Swanley, Kent
April 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Miss Hanks, London
April 2013 KEEP UP THE EXCELLENT WORK
Regular updates received.

Service received from sales consultant: Excellent.

Keep up the excellent work.

MOTABILITY CUSTOMER

Mr Kerr, Bromley, Kent
April 2013 EXCELLENT SERVICE
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Excellent service, especially Keith, and I would like to have my service and MOT with your company.

Mr Siriwardana, Welling, Kent
April 2013 EXCELLENT
Service received from sales consultant: Excellent.

I think it's important to provide an equally high level of service post-sales as it is pre-sales. To date, that has been the case for me and if it continues then I will be 100% satisfied.

Mr Prior, London
April 2013 PLEASANTNESS AND WILLINGNESS OF STAFF
Influenced by: Proximity of garage to my home. Pleasantness and willingness of staff.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
To receive the good service we have already received.

MOTABILITY CUSTOMER

Mrs Wilson, Sidcup, Kent
April 2013 I WAS INCREDIBLY IMPRESSED WITH YOUR SALES STAFF
Service received from sales consultant: Excellent.

I was incredibly impressed with your sales staff. They have the right combination of selling and advice without being pushy and making customers feel pressurised. A very enjoyable experience and I will definitely recommend you to my friends and family. A very special thank you to Ashley Ide.
My satisfaction will be knowing that I can contact the branch and have any issues dealt with swiftly and effectively.

Mrs Tiddy, Sevenoaks, Kent
April 2013 BRILLIANT SERVICE, LOVE MY CAR!
Dealt with before in respect of: Sales, Service, Parts.

Existing customer.

Service received from sales consultant: Excellent.

Brilliant service, love my car! Ashley, the consultant did a great valuable job.

Mr Edmondson-Mason, Sidcup, Kent
April 2013 FIRST CLASS
Service received from sales consultant: First class.

Keep in touch.

Mr Insley, Rochester, Kent
April 2013 PERSONAL TOUCH WAS GREATLY VALUED ...
Influenced by: Internet.

Service received from sales consultant: Excellent.

Personal touch was greatly valued. Honest and clear.

Mrs Harness, London
April 2013 JUST CARRY ON DOING WHAT YOU ARE DOING
Occasional updates received.

Service received from sales consultant: Excellent.

Just carry on doing what you are doing.

MOTABILITY CUSTOMER

Mrs Bryant, Swanley, Kent
April 2013 EXCELLENT
Influenced by: Internet, TV

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Check up regular for free.

Mr Evans, London
April 2013 HAVE BEEN DEALING WITH VAUXHALL FOR PAST 5 YEARS ....
Dealt with before in respect of: Service, Parts

Occasional updates received.

Service received from sales consultant: Excellent.

Have been dealing with Vauxhall for past 5 years and have not had problem so far.

MOTABILITY CUSTOMER

Mrs Slater, Rochester, Kent
April 2013 EXCELLENT
Influenced by: Local, convenient sales and service.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Notification of impending annual service periods.

Mr Lennox, Rochester, Kent
April 2013 REMAIN IN CONTACT WITH US
Influenced by: Internet.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Remain in contact with us.

Mrs Lancaster, Ramsgate, Kent
April 2013 ...BECAUSE OF THE HONESTY AND TRANSPARENCY OF THE SERVICE ..
Influenced by: Existing customer.

Service received from sales consultant: Excellent.

I returned to your dealership, which is not my local one, because of the honesty and transparency of the service I received from your Sales Dept. Wayne Mann is a credit to your company, people buy from people and I would buy from him again.

Mrs Squires, Gillingham, Kent
April 2013 ...WAS PROVIDED WITH A GREAT SERVICE AND SUPPORT WHEN NEEDED
Influenced by: Internet.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Nothing, was provided with a great service and support when needed.

Miss Featherstone, Gravesend, Kent
April 2013 VERY PROFESSIONAL AND POLITE, NOT PUSHY!
Service received from sales consultant:
Very professional and polite, not pushy!

Not expecting problems with the vehicle but am sure we will get a good service.

Mr Stone, London
April 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Mr Leahy, Chatham, Kent
April 2013 ALL WAS GOOD, SATISFIED WITH ALL
Influenced by: Internet, TV.

Service received from sales consultant: Excellent.

All was good, satisfied with all.

Mr Vine, Bexleyheath, Kent
April 2013 KEEP UP THE GOOD WORK
Service received from sales consultant:
Steve Brown was very helpful.

Will be back 3 years time. Keep up the good work.

Mr Sharman, Gillingham, Kent
April 2013 THE WHOLE EXPERIENCE WAS VERY RELAXED AND STRAIGHTFORWARD...
Influenced by: Referral.

Service received from sales consultant: Excellent.

The whole experience was very relaxed and straightforward which made it stress free and easy.

Mr Patrick, Dartford, Kent
April 2013 WE ARE SATISFIED WITH THE SERVICE WE HAVE RECEIVED SO FAR...
Service received from sales consultant: Excellent.

Don't keep telephoning or emailing. We are satisfied with the service we have received so far but do not like to be badgered.

Mrs Cooper, Swanley, Kent
April 2013 .... JUST KEEP DOING WHAT YOU ARE DOING
Influenced by: Referral.

Service received from sales consultant: Excellent.

I've always found your staff to be polite and helpful - just keep doing what you are doing.

Mrs Johns, Croydon, Surrey
April 2013 SO PLEASED WITH CONSULTANT THAT WE PURCHASED A SECOND CAR ..
Influenced by: Referral.

Service received from sales consultant: Excellent.

Consultant covered everything in interview. Given 6 months warranty. If I need to contact aftersales I anticipate excellent service based on our experience so far. So pleased with consultant that we purchased a second car a few days after.

Mr Lambert, Westerham, Kent
April 2013 PAUL WHO DEALT WITH ME COULD NOT HAVE BEEN MORE HELPFUL ...
Service received from sales consultant: Excellent

Paul who dealt with me could not have been more helpful and polite. He is a great asset to the company, I wish him well.

Mr Milligan, London
April 2013 EXCELLENT SERVICE, VERY POLITE & VERY HELPFUL
Satisfied with past service.

Service provided by sales consultant:
Excellent service, very polite and very helpful.

Ms Fairbairn, Orpington, Kent
April 2013 EXCELLENT
Influenced by: Internet, Showroom display.

Service received from sales consultant: Excellent.

nsure satisfaction with aftersales service:
To respond to phone calls if messages are left, helpful with advice on any aspect of car, if possible provide a lift home when car brought in for service.

Mrs Majeed, Bromley, Kent
April 2013 EXCELLENT
Influenced by: Referral.

Service received from sales consultant:
Excellent.

Mr Potter, Orpington, Kent
April 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant:
Excellent.

Mrs Hounsell, Chatham, Kent
April 2013 EXCELLENT SERVICE - VERY HAPPY
Dealt with before in respect of: Sales, Service.

Influenced by: Internet.

Service received from sales consultant: Excellent.

Excellent service - very happy.

Miss Wells-Johnson, Gravesend, Kent
April 2013 EXCELLENT
Service received from sales consultant:
Excellent.

Mr Moysen, Caterham, Surrey
April 2013 VERY KIND, PATIENT, INFORMATIVE .....
Service received from sales consultant:
Very kind, patient, informative, pleasant and helpful.

Ms Cutts, Keston, Kent
April 2013 EXCELLENT
Dealt with before in respect of:
Sales, Service, Parts

Influenced by: Direct mail.

Service received from sales consultant: Excellent.

Mr Martin, Longfield, Kent
April 2013 EXCELLENT
Excellent.

Mr Ashley, Welling, Kent
April 2013 VERY GOOD
Dealt with before in respect of:
Sales, Service, Parts, Petrol

Influenced by: Kentish Times

Service received from sales consultant: Very good.

Mr Rawlings, Sidcup, Kent
April 2013 EXCELLENT
Influenced by: Referral.

Service received from sales consultant: Excellent.

Mr Hoad, Fleet, Hampshire
April 2013 EXCELLENT
Dealt with before in respect of: Sales.

Influenced by: Referral.

Service received from sales consultant: Excellent.

Mrs Sime, Croydon, Surrey
April 2013 EXCELLENT
Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Special offers.

Mr White, London
April 2013 EXCELLENT
Influenced by:
Internet, showroom display.

Service received from sales consultant: Excellent.

Mr Furphy, Westerham, Kent
April 2013 DECIDED TO GO TO WJ KINGS BECAUSE OF THE GREAT SERVICE...
Influenced by: Internet, Showroom display.

Service received from sales consultant: Excellent.

Keep in touch with emails or post; the friendly personal approach really helps. Well done for the help with the purchasing of my car. Had been to other garages but decided to go to WJ Kings because of the great service and information given to us.

Mrs Biddulph, London
April 2013 VERY PLEASED WITH THE CAR
Influenced by: showroom display.

Service received from sales consultant: Good.

Everything is fine, very pleased with the car.

Mr Aulsberry, Aylesford, Kent
April 2013 VERY ATTENTIVE, ANSWERED ALL OUR QUESTIONS PROFESSIONALLY
Influenced by: Motability press advert.

Service received from sales consultant: Very attentive, answered all our questions professionally.

Being part of the Motability Scheme we feel that anything we need would be dealt with to our satisfaction. If the aftersales service is as good as the sales service we would have no complaints.

MOTABILITY CUSTOMER

Mr Roberts, London
April 2013 RELIABLE CARS
Influenced by:
Bought before. Reliable cars.

Service received from sales consultant: Excellent.

Ms Fuller, Croydon, Surrey
April 2013 FIRST CLASS
Service received from sales consultant: First class (Stuart Brine).

Ensure satisfaction with aftersales service:
Satisfied.

Mr Crickett, Bromley, Kent
April 2013 EXCELLENT
Influenced by: Showroom display, referral.

Service received from sales consultant: Excellent.

Be available for information and advice to a mature lady, which your sales team were.

Mrs Cruikshank, Orpington, Kent
April 2013 WAS COMPLETELY SATISFIED WITH MY PURCHASE
Influenced by: internet.

Service received from sales consultant: Excellent.

Was completely satisfied with my purchase.

Mr Jemmotte, London
April 2013 THANK YOU
Regular updates received.

Service received from sales consultant: Excellent.

If I receive the same perfect aftersales service as I did with the sale I shall be an extremely satisfied and happy customer, thank you.

MOTABILITY CUSTOMER

Miss Axford, Welling, Kent
April 2013 RON WAS REALLY HELPFUL THROUGHOUT THE WHOLE PROCESS
Influenced by: showroom display.

Service received from sales consultant: Excellent.

Ron was really helpful throughout the whole process.

Mrs Fisher, Belvedere, Kent
March 2013 FEATHER IN YOUR CAP
Dealt with before in respect of: Sales and Parts

Influenced by: Showroom display

Service received from sales consultant: Excellent

So far pre and post sales service by Kailey Butler could not be better - a definite factor in returning as satisfied customer and reason to recommend. This particular showroom and staff had exactly the right atmosphere of helpful friendly and efficient staff from car cleaner to driver and counter staff - feather in your cap.

Ms McLean, Gravesend, Kent
March 2013 THE TRANSACTION WAS STRESS FREE AND EFFICIENT
Service received from sales consultant: Excellent

The transaction was stress free and efficient, no complaints from me!

Mrs Young, Swanley, Kent
March 2013 CUSTOMER OF WJ KINGS FOR SALES & SERVICE FOR 30 YEARS
Service received from sales consultant:
Excellent, friendly and helpful.

I have been a customer of WJ Kings for sales and service for 30 years and have never had cause for complaint.

Mr Honey, Swanley, Kent
March 2013 I'LL BE CALLING HIM IN 3 YEARS TO BUY ANOTHER ONE
Service received from sales consultant: Excellent

Just keep doing what you're doing. Stuart Brine is an absolute credit to WJ King and Vauxhall making every aspect of the purchase a pleasure. I'll be calling him in 3 years to buy another one.

Mrs Hughes, Bromley, Kent
March 2013 CONTINUE WITH THE EXCELLENT SERVICE WE HAVE ALREADY RECEIVED
Regular updates received.

Service received from sales consultant:
Excellent.

Ensure satisfaction with aftersales service by:
To continue with the excellent service we have already received. Advice was given to help me decide on the best vehicle for my disability.

MOTABILITY CUSTOMER

Mr Loftus, Rochester, Kent
March 2013 I WOULD HIGHLY RECOMMEND THIS GARAGE TO ANYONE ......
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

I recently bought a used SEAT Ibiza from Ashley Ide at your Sidcup branch. I was very impressed with how professional and helpful he was - and how he really goes out of his way to cater to your needs. I would highly recommend this garage to anyone buying a used or new SEAT. Lovely man, and I now have a lovely new first car!

Miss Tume, Orpington, Kent
March 2013 BE AS YOU ARE NOW
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Past experience with the sales person

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service: Be as you are now

Miss Littler, Dartford, Kent
March 2013 LOCAL REPUTATION
Influenced by: Local reputation, internet

Service received from sales consultant: Excellent

Mr Barrett, Bexleyheath, Kent
March 2013 A SPECIAL THANKS .....
Dealt with before in respect of: Sales, Service, Parts

Influenced by: Internet, Previous experience

Service received from sales consultant: Excellent

A special thanks to Wade Ansell. There was a difficulty with the delivery agent which Wade resolved to our satisfaction. We will therefore be using WJ Kings in the future as he ensured our faith in both the brand and the branch itself. He is a real credit to Vauxhall & Kings.

Mr Weir, Sidcup, Kent
March 2013 I FOUND THE SALESMAN VERY HONEST AND KNOWLEDGEABLE
Influenced by: Internet

Service provided by sales consultant:
I found the salesman very honest and knowledgeable. I would use you again because of him.

Mr Smith, Swanley, Kent
March 2013 VERY HELPFUL AND FRIENDLY
Influenced by: showroom display

Service received from sales consultant:
Very helpful and friendly

Mrs Haysom, Dartford, Kent
March 2013 EXCELLENT
Dealt with before in respect of:
Sales, Petrol

Service received from sales consultant: Excellent

Mr Glenn, Swanley, Kent
March 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Mrs Tapson, Orpington, Kent
March 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Provide car mats when buying a used vehicle.

Mr Roots, Bexley, Kent
March 2013 AFTER SERVICE IS VERY GOOD
Service received from sales consultant: Excellent

After service is very good.

Mr Lear, Belvedere, Kent
March 2013 UTMOST POLITENESS AND CONSIDERATION FROM ALL STAFF
Dealt with before in respect of:
Sales, Service, Parts

Influenced by: Previous customer

Service received from sales consultant: Excellent

I have used Kings now for many years and have had excellent service and the utmost politeness and consideration from all staff I have dealt with

Mr Terry, Gravesend, Kent
March 2013 REGULAR UPDATES RECEIVED
Dealt with before in respect of:
Sales, Service, Petrol.

Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Ede, London
March 2013 EXCELLENT
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Advise of annual service prior to date.

Mr Coleman, Sidcup, Kent
March 2013 EXCELLENT
Influenced by: Which Report.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
By a prompt and efficient service. But friendly and welcoming too.

Mr Whiteman, London
March 2013 EXCELLENT ALL-ROUND SERVICE
Influenced by: previous supply of vehicle.

Service received from sales consultant: Excellent all-round service.

MOTABILITY CUSTOMER

Mr Palmer, Erith, Kent
March 2013 EXCELLENT
Service received from sales consultant: Excellent

Ms Mead, Dartford, Kent
March 2013 VERY IMPRESSED AND WOULD DEFINITELY RECOMMEND TO OTHERS
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Continue to provide excellent communication and customer service skills. I was very happy with the service provided, the salesman was informative, helpful and kept us informed every step of the way. Very impressed and would definitely recommend to others.

Mrs Robinson, Gravesend, Kent
March 2013 EXCELLENT
Influenced by: Referral.

Service received from sales consultant: Excellent.

Mrs Wilson, Aylesford, Kent
March 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Palmer, Rochester, Kent
March 2013 VERY GOOD, HELPFUL AND POLITE
Influenced by: Showroom display

Service received from sales consultant:
Very good, helpful and polite.

Mr Ryan, Longfield, Kent
March 2013 EXCELLENT
Influenced by: Motability press advert

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
By informing us if any service, etc. is due.

MOTABILITY CUSTOMER

Mrs Ellis, Gravesend, Kent
March 2013 EXCELLENT
Dealt with before in respect of:
Sales, Service, Parts

Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Fixed price servicing

Mr Henson, Bromley, Kent
March 2013 EVERYTHING WAS TO OUR SATISFACTION
Influenced by:
Only came to you as Ford were very rude.

Service received from sales consultant: He was great, friendly, helpful.

Ensure satisfaction with aftersales service by:
Everything was to our satisfaction.

Mr Parker, Gravesend, Kent
March 2013 EXCELLENT
Influenced by: showroom display

Service received from sales consultant: excellent

Ensure satisfaction with aftersales service:
A good customer service is essential in any organisation. The personal one to one conversation makes all the difference.

Mr Singh, Gravesend, Kent
March 2013 EXCELLENT
Dealt with before in respect of:
Sales, Service and Parts

Influenced by: Vauxhall dealership

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service: Bi-annual contact.

Mr Taylor, Gravesend, Kent
March 2013 I AM MORE THAN HAPPY TO RECOMMEND WJ KING SEAT
Service received from sales consultant: Excellent

All service received was excellent throughout. Paul the Sales Consultant was excellent and made changing my car an easy and pleasant experience. I will be back again and am more than happy to recommend WJ King SEAT.

Mr Bengeyfield, Croydon, Surrey
March 2013 I WOULD RECOMMEND HIM TO ANYONE WHO WANTS TO BUY A CAR
Influenced by:
Because your staff at Dartford branch are very nice, polite and very helpful, especially Steve Brown (Motability Sales).

Service received from sales consultant: Very, very good. Steve Brown, I cannot praise him enough.

Ensure satisfaction with aftersales service:
I wish to thank Steve Brown at Dartford branch. He was very considerate, polite, helpful and I would recommend him to anyone who wants to buy a car. This is my 2nd from him and I would definitely go back to him time and time again. Please pass my gratitude to him and thanks.

MOTABILITY CUSTOMER

Mr Barrett, Longfield, Kent
March 2013 GOOD
Dealt with before in respect of:
Sales, Service, Parts

Service received from sales consultant: Good

Ensure satisfaction with aftersales service by:
Make us feel welcome when we come for our service but as you usually do at Gravesend this does not really apply.

Mr Wells, Gravesend, Kent
March 2013 ... BECAUSE YOUR SERVICE IS VERY GOOD
Dealt with before in respect of: Sales and Parts

Influenced by: Internet

Service received from sales consultant: Excellent

I have taken out Service Plan because your service is very good.

Mr Austin, Erith, Kent
March 2013 EXCELLENT
Dealt with before in respect of:
Sales, Service and Petrol

Influenced by: Internet

Service received from sales consultant: Excellent

Mrs Robson, Sevenoaks, Kent
March 2013 VERY FRIENDLY, COURTEOUS AND KNOWLEDGEABLE!
Dealt with before in respect of: Sales

Service received from sales consultant: Mr Brown was very friendly, courteous and knowledgeable!

Mr Page, Erith, Kent
March 2013 EXCELLENT
Influenced by: Word of mouth

Service received from sales consultant: Excellent

Mrs Dudley, Dartford, Kent
March 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Keep the same staff.

MOTABILITY CUSTOMER

Ms Reeves, Erith, Kent
March 2013 GOOD, FRIENDLY, MADE IT EASY TO ENQUIRE
Influenced by: Friend mentioned Peugeot deal

Service received from sales consultant:
Good, friendly, made it easy to enquire - Steve Brown.

Mrs Saunders, Greenhithe, Kent
March 2013 EXCELLENT
Dealt with before in respect of: Parts

Influenced by: Showroom display

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service by:
Very good service

Mr Paternoster, Dartford, Kent
March 2013 EXCELLENT
Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
Free courtesy car when ours is in for service

Mr Gill, West Malling, Kent
March 2013 EXCELLENT
Influenced by: Shopping Centre Display

Service received from sales consultant: Excellent

Ensure satisfaction by: Continue as pre sales.

Mr Young, Dartford, Kent
March 2013 JAMES WAS FANTASTIC
Dealt with before in respect of:
Sales, Service

Service received from sales consultant: James was fantastic.

Miss Smith, Sittingbourne, Kent
March 2013 EXCELLENT
Influenced by: Referral

Service received from Sales Consultant: Excellent

The sales person was very helpful, the service dept. I found a little condescending. I had a few issues with the car which the sales person made every effort to have corrected. Now the faults have been dealt with the car is running very well.

Mrs Pettet, Keston, Kent
March 2013 EXCELLENT
Influenced by: Showroom display.

Service received from sales consultant: Excellent

Miss Lefevre, Bromley, Kent
March 2013 EXCELLENT
Dealt with before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction by: Charge competitive prices

Mr Webber, Caterham, Surrey
March 2013 WENT ABOVE AND BEYOND TO ANSWER ANY QUERIES I HAD
Influenced by: showroom display.

Stuart was very helpful, pain free process buying my first car. Went above and beyond to answer any queries I had.

Miss Walsh, Westerham, Kent
March 2013 KEEP UP THE GOOD WORK
Dealt with before in respect of: Sales, Service, Petrol and Car Hire

Influenced by: showroom display

Service received from sales consultant: Excellent

Keep up the good work.

Mr McHale, London
March 2013 EXCELLENT
Dealt with before in respect of: Sales and service.

Influenced by: Friend

Service received from sales consultant: Excellent

Mr Wang, Swanscombe, Kent
March 2013 EXCELLENT
Influenced by: internet.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service: Swift resolution of any reported faults. Saturday service.

Mrs Russell, Beckenham, Kent
March 2013 EXCELLENT
Dealt with before in respect of: Service and Parts

Influenced by: Internet

Service received from sales consultant: Excellent

Mrs Keeping, Bromley, Kent
March 2013 THEY WERE VERY HELPFUL AND COURTEOUS
Dealt with before in respect of: Sales and Service.

Service received from sales consultant:
They were very helpful and courteous.

MOTABILITY CUSTOMER

Mrs Bonds, West Wickham, Kent
March 2013 EXCELLENT
Service received from sales consultant: Excellent

Mrs Wallman, London
March 2013 EXCELLENT
Influenced by: internet.

Service received from sales consultant: excellent.

Miss Carroll, London
March 2013 WE ARE LOVING OUR NEW CAR .....
Service received from sales consultant: Excellent.

Ensure satisfaction by: You already have! We are loving our new car and Tony has called to check how we're getting on with it already. Very happy.

Miss Wilton, Beckenham, Kent
March 2013 EXCELLENT
Service received from sales consultant: Excellent.

We are moving to Ramsgate so we won't be coming to Bromley.

Mrs Birchall, Wallington, Surrey
March 2013 VERY GOOD
Influenced by: showroom display.

Service received from sales consultant: Very good.

Mr White, Bexleyheath, Kent
March 2013 EXCELLENT
Dealt with before in respect of: Sales, Service, Parts, Petrol

Influenced by: used before.

Service received from sales consultant: Excellent.

Ensure satisfaction by: If in the event of a problem you will sort it as soon as is possible.

Mr Harper, Bexleyheath, Kent
March 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from Sales Consultant: Excellent.

Ensure satisfaction by: early reminder of servicing.

MOTABILITY CUSTOMER
March 2013 EXCELLENT
Influenced by: showroom display.

Service received from sales consultant: Excellent.

Miss Randall, Bexleyheath, Kent
March 2013 EXCELLENT SERVICE AT ALL TIMES
Excellent service at all times - kept up to date on arrival of vehicle - very polite = Excellent at all times.

... I feel that if I have any issues I could phone the dealership and any aftersales service would be dealt with.

MOTABILITY CUSTOMER

Ms Simpson, Welling, Kent
February 2013 THE SERVICE I RECEIVED IS SECOND TO NONE
Service received from sales consultant: Excellent.

I have been assured to your aftersales service and am extremely happy with the way my purchase was dealt with. The service I received is second to none. I have already recommended this garage to my friends and will certainly use them in the future.

Ms Smith, Longfield, Kent
February 2013 EXCELLENT SERVICE
Excellent Service.

Mr Kenny, London
February 2013 VERY PROFESSIONAL & INFORMATIVE IN ALL REGARDS
Very professional and informative in all regards.

Carry on doing what you already do.

Mr Fishenden, London
February 2013 EXCELLENT
Influenced by: Internet.

Service received from Sales Consultant: Excellent.

Ensure satisfaction with aftersales service by:
Send me reminders when service/MOT due.

Mr Lowry, London
February 2013 EXCELLENT SERVICE FROM JOHN, JASON & MARK
Excellent service from John, Jason & Mark.

Mr Richards, London
February 2013 PREVIOUS PURCHASES AND SALES CONSULTANT
Dealt with before in respect of:
Sales, Service, Parts and Petrol

Influenced by: Previous purchases and sales consultant.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Courtesy call 2-3 weeks after purchase.

Mr Price, Bexleyheath, Kent
February 2013 GOOD SERVICE BEFORE
Influenced by: Good service before.

Service received from sales consultant: Great.

Mrs Wayland, London
February 2013 EXCELLENT
Service received from sales consultant: Excellent.

Ms Flett, Bexley, Kent
February 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Ms Daldry, Sidcup, Kent
February 2013 IF I HAVE A PROBLEM YOU WILL SORT IT OUT
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
If I have a problem you will sort it out.

Mr Willbourn, Swanley, Kent
February 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Mr Cooper, Westerham, Kent
February 2013 EXCELLENT
Service received from sales consultant: Excellent.

Make sure your Service Department delivers to the same level of customer care that your sales representative did.

Mr Gent, Erith, Kent
February 2013 MY SON BOUGHT A NEW KIA
Influenced by: My son bought a new Kia.

Service received from sales consultant: Excellent.

I will be looking for a reliable and honest service to the vehicle in the future.

Mr Thomas, London
February 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Not applicable, I live in South West Wales.

Mr Jones, Swansea
February 2013 REPEAT PURCHASE
Influenced by: Repeat purchase.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
To keep contact to a minimum, however having already received an aftersales call, this was a nice gesture.

Miss Haskins, Bexleyheath, Kent
February 2013 VERY GOOD
I liked the car.

Service received from sales consultant: Very good.

MOTABILITY CUSTOMER

Mr Price, London
February 2013 EXCELLENT
Influenced by: Referral.

Service received from sales consultant: Excellent.

Mr Cooper, Bexleyheath, Kent
February 2013 EXCELLENT
Dealt with before in respect of:
Sales, Service, Parts

Influenced by: Internet.

Service received from sales consultant: Excellent.

Mrs Williams, Croydon, Surrey
February 2013 EXCELLENT
Service received from sales consultant: Excellent.

I would like to thank Andrew Whitehead for his help in the purchase of my new car.

Miss Nicholson, Sidcup, Kent
February 2013 YOUR AFTERSALES SERVICE IS EXCEPTIONAL
Influenced by: Internet.

Service received from sales consultant: Excellent.

Your aftersales service is exceptional - I have already made use of this and was very impressed. I am delighted with the service that I received and continue to receive from all of the staff.

Miss Yorke, Gillingham, Kent
February 2013 IF THE AFTERSALES IS AS GOOD THEN I CAN SEE NO PROBLEMS ..
Regular updates received.

Service received from sales consultant: Excellent.

If the aftersales is as good then I can see no problem at all.

MOTABILITY CUSTOMER

Mrs Bowden, Rochester, Kent
February 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Mr Bullen, Chatham, Kent
February 2013 HIGHLY RECOMMEND VAUXHALL ROCHESTER
Influenced by: Shopping centre display.

Service received from sales consultant: Excellent.

Could not fault Jeff in any way. Excellent service! Very, very happy with our new family car! Highly recommend Vauxhall Rochester.

Mr Hextall, Rochester, Kent
February 2013 EXCELLENT
Influenced by: Showroom display.

Service received from our sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Always be available to deal with any problems I might have.

Mr Eyers, Rochester, Kent
February 2013 EXCELLENT
Influenced by: Showroom display.

Service received from sales consultant: Excellent.

Misa Carter, Gravesend, Kent
February 2013 GOOD
Influenced by: showroom display.

Service received from sales consultant: Good.

Mr Blanks, Solihull, West Midlands
February 2013 EXCELLENT
Influenced by: Internet, previous experience.

Service received from sales consultant: Excellent.

Mrs Moore, Orpington, Kent
February 2013 EXCELLENT
Influenced by; Advert on tv.

Service received from sales consultant: Excellent.

Mrs Ellis, Dartford, Kent
February 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service: Complete service on time on date agreed.

Mr Addison, Didcot, Oxon
February 2013 1ST CLASS SERVICE
Influenced by: Already had a Vauxhall.

James was very efficient, friendly and helpful.
1st class service.

MOTABILITY CUSTOMER
February 2013 WOULD RECOMMEND TO ANYONE!
Influenced by: Internet.

Service received from sales consultant: Excellent.

I believe that the price for service are very high in comparison to other garages. James your salesman was excellent, very down to earth and not pushy but still informative. Would recommend to anyone!

Mrs Ward, Gillingham, Kent
February 2013 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Rampling, Gravesend, Kent
February 2013 THE SERVICE WAS EXCELLENT
The service was excellent.

Mr Dlugolecki, Grays, Essex
February 2013 BY KEEPING UP THE GOOD STANDARD YOU ALREADY HAVE
Influenced by: showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
By keeping up the good standard you already have.

Mr Board, Bromley, Kent
February 2013 GARETH MADE THE PURCHASE EASY AND WAS EXTREMELY HELPFUL
Influenced by: Referral.

Service received from sales consultant: Excellent.

Garth made the purchase easy and was extremely helpful.

Miss Wallace, Croydon, Surrey
February 2013 EXCELLENT
Influenced by: internet.

Service received from sales consultant: Excellent.

Miss Jones, London
February 2013 EXCELLENT
Influenced by: showroom display.

Service received from sales consultant: Excellent.

Mr Duffy, Croydon, Surrey
February 2013 EXCELLENT
Infuenced by: showroom display.

Service received from sales consultant: Excellent.

Mrs Bentley, Swanley, Kent
February 2013 BY KEEPING UP THE EXCEPTIONAL SERVICE ALREADY RECEIVED
Influenced by: showroom display.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
By keeping up the exceptional service already received. Also, I think some sort of loyalty program should be offered, e.g. discount on servicing etc.

Mr Truby, Chislehurst, Kent
February 2013 EXCELLENT
Influenced by: previous purchase from you.

Service received from sales consultant: Excellent.

Stay in touch!

Mr Murphy, West Wickham, Kent
February 2013 AVERAGE
Influenced by: direct mail.

Service provided by sales consultant: Average.

Mr Colman, Bromley, Kent
February 2013 .. THE CONSULTANT WAS VERY HELPFUL .....
I think Motability is a very good scheme for people with disabilities.

Service received from sales consultant: Yes, the consultant was very helpful and explained what I needed to know.

Ensure satisfaction with aftersales service:
You can make sure my car is serviced to the highest standard, the way you would want your own car looked after.

MOTABILITY CUSTOMER

Mrs Reeve, Westerham, Kent
February 2013 KEEP UP THE GOOD WORK, YOU ARE DOING FINE
This is my second car from WJ Kings.

The last one was so reliable.

Mike on Motability is a perfect gent.

Keep up the good work, you are doing fine.

MOTABILITY CUSTOMER

Mr Maher, London
February 2013 WE HAVE ALREADY BEEN ASSURED OF GOOD ONGOING SERVICE
Regular updates reeceived.

Service received from sales consultant: Excellent.

We have already been assured of good ongoing service from the staff at WJ Kings Bexleyheath by their attention to detail in the lead up, and purchasing, of our latest vehicle from them.

MOTABILITY CUSTOMER

Mrs Nisbet, Welling, Kent
February 2013 EXCELLENT IN ALL RESPECTS
Service received from sales consultant: Excellent in all respects.

Ensure satisfaction with aftersales service by:
Carry on with the same very good service and Motability Sales.

MOTABILITY CUSTOMER
February 2013 EXCELLENT
Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Continue to be helpful.

Mr James, Bexleyheath, Kent
February 2013 THE STANDARD OF AFTERSALES SERVICE HAS ALWAYS BEEN HIGH
Influenced by: Showroom display, sales staff.

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
By continuing to perform as you do. The standard of aftersales service has always been high with the other cars I have bought from WJ King.

Mr Creech, Bexleyheath, Kent
January 2013 WE ARE THRILLED WITH THE CAR AND THE SERVICE
Regular updates received.

Service received from sales consultant: Excellent.

Steve was fantastic from inception to completion of our order. We felt that he went above and beyond our expectations and we are thrilled with the car and the service. All the staff were brilliant but Steve was particularly helpful, knowledgable and thorough.

MOTABILITY CUSTOMER

Mrs Bryan, Rochester, Kent
January 2013 EXCELLENT, VERY PROFESSIONAL
Service received from sales consultant: Excellent, very professional.

Mr Brant, Bexleyheath, Kent
January 2013 EXCELLENT
Service received from sales consultant: Excellent

Just ensure that we feel valued as a customer as we are more than likely to return having purchased 2 vehicles this year.

Mr Stockbridge, Bexleyheath, Kent
January 2013 VERY GOOD SERVICE
Very good service, Mr Mark Turner very helpful.

Just let me know when my first service is due and also a MOT would be very helpful and also be able to drop in the shop at any time if I have a problem.

Mr Wykes, London
January 2013 ... MADE ME FEEL COMFORTABLE
Influenced by: showroom display

I am in sales myself and Steve Coaten made me feel comfortable.

Mr Holt, Bromley, Kent
January 2013 THE SERVICE I RECEIVED WAS EXCELLENT
Service received from sales consultant: Excellent.

The service I received was excellent. There are no aftersales service required but I will ensure my car is serviced regularly and am likely to use Kia Sidcup to do it.

Mrs Simmons, Sidcup, Kent
January 2013 THANKS TO HER AND THE TEAM ONCE AGAIN
Service received from sales consultant: Excellent

If after sales service is anything like Jennie Kirkby's pre-sales service, it will be more than brilliant. Thanks to her and the team once again.

Mr Older, Swanley, Kent
January 2013 I RECEIVED EXCELLENT CUSTOMER SERVICE
Service received from sales consultant: Excellent.

I received excellent customer service, the sales representative was extremely helpful without being overbearing, even offering us a short test drive with no previous booking.

Mrs Long, Bexley, Kent
January 2013 EXCELLENT SERVICE AS USUAL BY STEVE LUTON
Service provided by sales consultant: Excellent.

Excellent sales service - have purchased 4 new cars over 8 year term. Only one point to raise - the change of tyre repair system from spare tyre to new combustion system - as a 46 years length of driving experience find this new system would produce some flaws - would be interested to view other drivers opinions on web. Many thanks. Do hope these comments are passed on.

Mr Phillips, London
January 2013 THE SERVICE PROVIDED BY ASHLEY WAS SECOND TO NONE!!!
Influenced by: Service of staff.

Service provided by sales consultant: Excellent.

The service provided by Ashley was second to none!!! Couldn't want for any better service.

Mrs Cooper, Dartford, Kent
January 2013 VERY HAPPY WITH THE RELAXED BUT THOROUGH SERVICE
Influenced by: Previous buyer.

Very happy with the relaxed but thorough service from Dave O'Hara.

Maintain consistent service and reasonable pricing.

Mr Hamberger, London
January 2013 THE STAFF AT MAIN ROAD ARE ALL VERY NICE AND HELPFUL
Service provided by sales consultant: I was very pleased with 5 year warranty organised by Consultant.

I wish I had realised the wheel trims on one side of car were shabby and scratched. Since buying car I have rung your Parts Department to find out how much new wheel trims would cost. They are over £30 each plus fitting, quite expensive. I realise I should have checked car myself, it wasn't salesman's fault!
The staff at Main Road are all very nice and helpful - no complaints with them.

Ms Adams, Sidcup, Kent
January 2013 I WOULD RECOMMEND TO ANYONE
Service received from sales consultant: Excellent

When I arrived at Strood/Rochester branch I was greeted very well without being too pushy. Very friendly and felt very comfortable in the showroom. Even offered a welcome cup of tea. I would have no hesitation in ringing and asking about any extra advice that I might need to do with the car. I would recommend to anyone. Well done guys and Happy Christmas to you all.

Miss Nathan, Sittingbourne, Kent
January 2013 VERY GOOD
Influenced by: Motability referral.

Service provided by sales consultant: Very good.

Any special way we can ensure satisfaction with after sales service?: None. All satisfactory.

MOTABILITY CUSTOMER

Mr Reeves, Gillingham, Kent
January 2013 ALREADY RECEIVED A FOLLOW UP CALL TO CHECK THAT I WAS HAPPY
Returning customer.

Service received from sales consultant: Excellent.

Already received a follow up call to check that I was happy. This shows good aftersales service.

Mr Teague, Rochester, Kent
January 2013 KEEP DOING WHAT YOU'RE DOING
Service provided by sales consultant: Very good.

Keep doing what you're doing.

Mr Davison, Gravesend, Kent
January 2013 EXCELLENT
Influenced by: Pleasant staff when just browsing.

Service received from sales consultant: Excellent.


I would have taken monthly service payments if there had been no lump sum payment to bring into line for next service. Spread cost over months to that service.

Mrs Snow, Swanley, Kent
January 2013 ALWAYS POLITE AND HELPFUL
Have never had any issues regarding sales service or servicing. In fact I would like to comment how helpful and processional all the staff I have dealt with over the years, including Reception.

Mr Fiddes, Greenhithe, Kent
January 2013 .... THE AFTERSALES SERVICE WILL BE JUST AS GOOD
I am sure, by the way I was treated when puchasing my car, the aftersales service will be just as good.

Mr Thompson, Dartford, Kent
January 2013 I WOULD NOT HESITATE TO DEAL WITH SAT AGAIN ....
Service received from sales consultant: Excellent.

Sat Dhoofer is a star! I would not hesitate to deal with Sat again or recommend him to friends or family.

Mrs Guinan, West Wickham, Kent
January 2013 EXCELLENT
Dealt with you before in respect of:
Sales, Service, Parts

Influenced by: Previous sales.

Service received from sales consultant: Excellent.

Mrs Lamb, Orpington, Kent
January 2013 VERY HAPPY WITH MY CAR AND WOULD HIGHLY RECOMMEND OTHERS
Service received from sales consultant: Excellent.

Very happy with the warm and friendly staff.... very happy with my car and would highly recommend others.

Ms Papaspyrou, Orpington, Kent
January 2013 A MANAGER OF EXCEPTIONAL ABILITY
Service received from sales consultant: Excellent.

Continuation of service and guidance from Richard Etheridge on all matters - a manager of exceptional ability, known and trusted since his appointment as Service Manager at this garage.

Mr Kettle, West Wickham, Kent
January 2013 GAVE ME FIRST CLASS SERVICE
I have bought many new Vauxhalls from you. This is the first secondhand one - I fell in love with it.

Service received from sales consultant: Excellent.

Mr Taylor, Bromley, Kent
January 2013 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

Aftersales enquiry is being dealt with satisfactorily at the present time.

Mrs Light, Gravesend, Kent
January 2013 EXCELLENT SERVICE ALL ROUND
Service received from sales consultant: Excellent.

Excellent service all round but please don't offer the 7 day free insurance to people who are not eligible, i.e. new drivers as it leads to disappointment.

Mr Stringfellow, London
January 2013 EXCELLENT
Dealt with you before in respect of: Sales.

Service received from Sales Consultant: Excellent.

Mrs Buck, Orpington, Kent
January 2013 PLEASE CONTINUE TO OFFER THIS HIGH LEVEL OF SERVICE ....
Service received from sales consultant: Excellent.

The level of service that we have received from your Sales Consultant (Tyrone Bogle) throughout the purchase of our new Hyundai has been outstanding. Please continue to offer this high level of service to ensure satisfaction with aftersales service. Thank you.

Mr Carter, St Leonards-On-Sea
January 2013 HE KEPT US INFORMED ALL THE WAY ....
Service received from sales consultant: Excellent.

Ron was very helpful in helping me decide on the specification of my new car and he kept us informed all the way with the progress of the estimated delivery dates.

Mrs Brown, Dartford, Kent
January 2013 AM SATISFIED AS IT IS
Dealt with you before in respect of:
Service, Parts, Petrol

Influenced by: Direct mail.

Service received from sales consultant: Excellent.

Am satisfied as it is.

Mr Torbett, Bexleyheath, Kent
January 2013 EXCELLENT
Dealt with you before in respect of:
Sales, Service, Petrol

Influenced by: Previous purchases.

Service received from sales consultant: Excellent.

Mr Flynn, Bexley, Kent
January 2013 AVERAGE
Service received from Sales Consultant: Average

Pick up day was quite a non event, considering we were buying a brand new car! Previously had a Kia Picanto and was given a bouquet of flowers. It was a lovely gesture and made buying a new car special!

Mr O'Halloran, Bexley, Kent
January 2013 WE HAVE ALREADY BEEN ASSURED OF GOOD ONGOING SERVICE
Regular updates received.

Service received from sales consultant: Excellent.

We have already been assured of good ongoing service from the staff at WJ Kings Bexleyheath by their attention to detail in the lead up, and purchasing, or our latest vehicle from them.

MOTABILITY CUSTOMER

Mrs Nisbet, Welling, Kent
January 2013 HUGE THANKS!
HUGE thanks to Ian in the Service Department at WJ King in Gravesend who went the extra mile in sorting out the alarm problems with our Vauxhall Antara and dealing with the warranty company!

SERVICE CUSTOMER

Mrs Clarke, Rochester, Kent
December 2012 FIRST CLASS SERVICE AND WOULD HIGHLY RECOMMEND
Influenced by: Recommendation.

Service received from sales consultant: Excellent.

Highly efficient and friendly service. Everything explained clearly and helpfully, and a thorough introduction to the car provided. First class service and would highly recommend.

Mrs Evans, Seaford, Sussex
December 2012 REGULAR UPDATES RECEIVED
Service received from sales consultant: Excellent.

Keep me informed when my Motability service checks are.

MOTABILITY CUSTOMER

Mr Adams, London
December 2012 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

Keep me up to date as to when a service is needed.

MOTABILITY CUSTOMER

Mr Cooper, London
December 2012 EXCELLENT
Service received from sales consultant: Excellent.

To ensure my satisfaction with aftersales service
Be there when I need you.

Mrs Greenish, London
December 2012 EXCELLENT
Influenced by: Internet.

Service received from sales consultant: Excellent.

I am more than happy with what was offered in respect of aftersales service. Thank you.

Mr & Mrs Jones, Gravesend, Kent
December 2012 JUST CONTINUE TO BE FRIENDLY, HELPFUL, POLITE & INFORMATIVE
Dealt with you before in respect of: sales and service.

Influenced by: internet.

Service received from sales consultant: Excellent.

To ensure satisfaction with aftersales service:
Just continue to be friendly, helpful, polite and informative.

Mr Smith, Welling, Kent
December 2012 CANNOT FAULT THE SERVICE
Excellent.

Cannot fault the service.

Mrs Willson, Welling, Kent
December 2012 VERY SATISFIED
Service provided by sales consultant: Excellent.

Satisfaction with aftersales service: Very satisfied.

Mr McGeachy, Swanley, Kent
December 2012 EXCELLENT
Occasional updates received.

Service provided by sales consultant: Excellent.

MOTABILITY CUSTOMER

Miss Lewin, Dartford, Kent
December 2012 EXCELLENT
Dealt with you before in respect of: Sales and service.

Service provided by sales consultant: Excellent.

To ensure satisfaction with aftersales service:
Prompt and efficient service.

Mrs Birch, London
December 2012 POLITE & COURTEOUS. NOT TOO HIGH PRESSURED
Very good, polite and courteous. Not too high pressured.

To ensure aftersales satisfaction:
Respond quickly to any problems we may encounter.

Mrs Chisnell, London
December 2012 KEEP UP THE WARM, FRIENDLY APPROACH
Dealt with you before in respect of:
Sales, service, parts and petrol

Influenced by: Previous experience with purchase/service of new and used cars.

Service provided by Sales Consultant: Keep up the warm, friendly approach (Well done - natural and not false).

Mr Rainey, Bexley, Kent
December 2012 FRIENDLY, STRAIGHTFORWARD & KNOWLEDGEABLE
Friendly, straightforward and knowledgeable, traits which I appreciated.

Mrs Boundy, Orpington, Kent
December 2012 EXCELLENT
Dealt with you before in respect of: Sales and service.

Influenced by: Owned Vauxhall cars before.

Service provided by sales consultant: Excellent.

Ensure my satisfaction:
By keeping your promises and doing what you say.

Mr Spooner, Rochester, Kent
December 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service provided by sales consultant: Excellent.

Satisfactory aftersales service.

MOTABILITY CUSTOMER

Mrs Rees, Gillingham, Kent
December 2012 EXCELLENT
Influenced by: Internet.

Service provided by sales consultant: Excellent.

Mrs Hoadley, Welling, Kent
December 2012 I HOPE TO BE ABLE TO WAIT WHILE IT IS SERVICED
Occasional updates received.

Service provided by sales consultant: Excellent.

As the garage is some way from my home I hope to be able to wait while it is serviced.

MOTABILITY CUSTOMER

Mrs Monk, Chatham, Kent
December 2012 EXCELLENT
Regular updates received.

Service provided by sales consultant:Excellent.

Ensure my satisfaction with aftersales service:
By keeping in touch with your customers on a regular basis, and you would expect with a brand new car you would be given more fuel (not just enough to get to the nearest garage).

MOTABILITY CUSTOMER

Mrs Holt, Rochester, Kent
December 2012 SERVICE THROUGHOUT THE PAST 10 YEARS HAS BEEN EXCELLENT
Having bought a BT Fleet Vauxhall nearly 10 years ago I naturally had it serviced at my local Vauxhall dealer (WJ King Gravesend). Service throughout the past 10 years has been excellent.

Service provided by sales consultant: Absolutely excellent at Strood (Jeff).

To ensure my satisfaction with after sales service:
Nothing over and above the service I have already received (other than waiving the charges!)

Mr Shepherd, Gravesend, Kent
December 2012 VERY INFORMATIVE, VERY HELPFUL
Service received from sales consultant:
Very informative, very helpful.

Remind me when the mileage check is due and the servicing. I am enjoying driving my Vauxhall Corsa. Thank you.

Mrs. Fuller, Gravesend, Kent
December 2012 THIS IS THE BEST USED VEHICLE I EVER PURCHASED
Dealt with you before in respect of:
Sales, service, parts and petrol.

Influenced by: showroom display.

Service received from sales consultant: Excellent.

This is the best used vehicle I ever purchased (since 1957)

Mr Poole, Longfield, Kent
December 2012 EXCELLENT
Service received from sales consultant: Excellent.

Mr Buckley, Orpington, Kent
December 2012 I ALREADY RECEIVE AN EXCELLENT SERVICE FROM YOU
Dealt with you before in respect of: Sales.

I already receive an excellent service from you - just keep it up.

Mr Rainey, Dartford, Kent
December 2012 HE GAVE ME THE BEST GUIDE TO THE CAR I HAVE EVER HAD
Influenced by:
Coming into branch and getting such a good response to my questions.

Top marks to Stuart. He was so friendly, knew his cars, Motability, etc. Also on delivery day he gave me the best guide to the car I have ever had.

MOTABILITY CUSTOMER

Mr Burton, London
December 2012 EXCELLENT
Influenced by: Showroom display.

Service provided by sales consultant: Excellent.

Mr Ashley, Swanley, Kent
December 2012 VERY GOOD SERVICE
Sales Consultant's service: Very good.

Mrs Burke, Chislehurst, Kent
December 2012 EXCELLENT
Dealt with you before in respect of: Sales, Service, Parts, Petrol

Influenced by: Internet and showroom display.

Service received from sales consultant: Excellent.

Mrs Paine, Keston, Kent
December 2012 EXCELLENT
Dealt with you before in respect of: Sales

Influenced by: Internet

Service received from sales consultant: Excellent

Ensure satisfaction with aftersales service:
Modification to stereo radio to connect to Ipods.

Mr Rabot, Bexleyheath, Kent
December 2012 EXCELLENT
Influenced by: Showroom display, Referral

Service received from sales consultant: Excellent.

Miss Thornberry, Faversham, Kent
December 2012 EXCELLENT
Influenced by: Referral

Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service:
Cream cakes? Your aftersales is good already with what I have observed.

Mr Ide, Gillingham, Kent
December 2012 KEEP UP HIGH STANDARD OF CUSTOMER RELATIONS
Dealt with you before in respect of:
Sales

Influenced by: News Shopper, Direct Mail

Service received from sales consultant: Excellent.

To ensure satisfaction with aftersales service:
Keep up a high standard of customer relations.

Mr Harrington, Swanley, Kent
November 2012 HAVE ALWAYS RECEIVED EXCELLENT SERVICE
Dealt with you before in respect of: Sales, Service & Parts

Service received from sales consultant: Excellent.

We have used WJ King to buy and service our vehicles for years and have always received excellent service, which is why we come back.

Mr Nolan, Gravesend, Kent
November 2012 VERY HAPPY WITH SERVICE ALREADY RECEIVED
Dealt with you before in respect of: Service, Parts, Petrol

Influenced by: Internet

Service received from sales consultant: Good

Ensure satisfaction by:
Check how I am getting on with the car after about one month. Very happy with service already received.

Mr Gogerly, London
November 2012 EXCELLENT SERVICE FROM YOUR SALES DEPARTMENT
Regular updates received.

Service received from sales consultant: Excellent.

Excellent service from your sales department.

MOTABILITY CUSTOMER

Mrs Scales, Herefordshire
November 2012 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

If the aftersales is as good as the sales and help then no problem.

MOTABILITY CUSTOMER

Mr Kemp, London
November 2012 I WAS VERY SATISFIED WITH THE SERVICE I RECEIVED
Influenced by: showroom display.

Service received from sales consultant: Excellent.

I was very satisfied with the service I received. Will be telling people about the experience in the future.

Mr James, Swanscombe, Kent
November 2012 OUR PREVIOUS CAR WAS PURCHASED AT WJ KING
Our previous car was purchased at WJ King, were very happy with, so returned again.

Service provided by our sales consultant: Very helpful.

Mrs Lewis, Dartford, Kent
November 2012 THIS IS IMPORTANT TO ME
Although not a comment on after sales service, I would like to say how impressed I was with the condition of the vehicle when I took delivery. This is important to me.

Mr Harris, Bexleyheath, Kent
November 2012 JUST KEEP DOING WHAT YOU ARE DOING
Influenced by: showroom display.

Service received from sales consultant: Excellent.

Just keep doing what you are doing. The salesman (Alan Horton) was excellent and a real credit to you.

Miss Craddy, London
November 2012 VERY GOOD
Have dealt with you before in respect of:
My daughter bought a car.

Service received from our sales consultant: Yes, very good.

Mr Warren, London
November 2012 ..... MORE THAN GOOD ENOUGH
Influenced by: showroom display.

Service received from sales consultant: Excellent.

I had a courtesy call from Steve from the branch today where I purchased the car from, which is more than good enough.

Mr Savin, Bexleyheath, Kent
November 2012 EXCELLENT
Dealt with you before in respect of:
Sales, Service, Petrol

Influenced by: Direct mail.

Service received from sales consultant: Excellent.

Mrs Grimley, Dartford, Kent
November 2012 EXCELLENT
Service received from sales consultant:
Excellent.

MOTABILITY CUSTOMER

Mr Wait, Bromley, Kent
November 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from Sales Consultant: Excellent.

Ensure satisfaction:
By continuing in the same vein as salesman during and after ordering car.

MOTABILITY CUSTOMER

Mr Millins, Snodland, Kent
November 2012 YOUR STAFF MADE THE WHOLE PROCESS EASY
Occasional updates received.

Service received from sales consultant: Excellent.

This was my first purchase of a brand new vehicle, your staff made the whole process easy and hassle free.

MOTABILITY CUSTOMER

Mr Holley, Chatham, Kent
November 2012 KEEP WHAT YOU'RE DOING
Dealt with you before in respect of: Service, Car Hire

Regular updates received.

Service received from sales consultant: Excellent.

Keep what you're doing.

MOTABILITY CUSTOMER

Mr Plumb, Gravesend, Kent
November 2012 LET ME KNOW WHEN SERVICE DUE
Influenced by: Internet.

Service received from sales consultant: Good.

Ensure satisfaction with aftersales service:
Let me know when service due.

Mr Jennings, Rochester, Kent
November 2012 CARRY ON DOING WHAT THEY'RE DOING
Influenced by: Referral

Service received from sales consultant: Excellent.

Ensure my satisfaction by:
Carry on doing what they're doing.

Mr Bartlett, Gravesend, Kent
November 2012 EXCELLENT
Service received from sales consultant: Excellent.

Ensure my satisfaction:
By keeping me informed if I'm not sure about the car as I've only just passed my test, sending me renewal notices.

Mr Johnson-Singh, Gravesend, Kent
November 2012 EXCELLENT
Service provided by sales consultant: Excellent.

Mr Clark, Orpington, Kent
November 2012 SO FAR HAVE HAD EXCELLENT AFTER SALES SERVICE
My wife liked the look of the car.

Service received from sales consultant: Excellent.

I'm new to Vauxhall and so far have had excellent after sales service.

Mr Hoptroff, Gravesend, Kent
November 2012 EXCELLENT
Influenced by: Internet.

Service received from Sales Consultant: Excellent.

Mrs Jenkins, Wallington, Surrey
November 2012 ..... COURTEOUS, WELL-INFORMED AND ENTHUSIASTIC
Dealt with you before in respect of: Sales, Service & Petrol

Service received from sales consultant: Excellent.

Your salesman Stephen Lawrence was courteous, well-informed and enthusiastic, and if you show the same commitment, attention to detail and customer care I'm sure we can come to rely on your aftersales service.

Mrs Bailey, Sidcup, Kent
November 2012 THE STAFF WERE VERY WELCOMING AND HELPFUL
Regular updates received.

Service received from sales consultant: Excellent.

I was completely satisfied with the level of service I received. The staff were very welcoming and helpful.

MOTABILITY CUSTOMER

Mrs Childs, Erith, Kent
November 2012 I MUST SAY HOW WELL KAILEY LOOKED AFTER US
Service received from our sales consultant: Excellent.

I must say how well Kailey looked after us in explaining all aspects of our proposed purchase. We have every confidence with your aftersales in the future.

Mr Stark, Bexleyheath, Kent
November 2012 JAMES IS EXTREMELY HELPFUL
Previously used the showroom to get previous car. This is the reason I came back as James was extremely helpful in my previous purchase.

James is extremely helpful, has an extremely good knowledge of the cars and helped immensely in my choice.

MOTABILITY CUSTOMER

Mr O'Sullivan, Orpington, Kent
November 2012 JUST KEEP DOING WHAT YOU'RE DOING
Regular updates received.

Service received from sales consultant: Excellent.

Just keep doing what you're doing. I could not fault James at all. Really nice and helpful chap, credit to your company. Please thank him from me.

MOTABILITY CUSTOMER

Mr Saunders, Dartford, Kent
November 2012 SO FAR MY IMPRESSIONS OF WJ KING HAVE BEEN EXCELLENT
Service received from sales consultant: Excellent.

So far my impressions of WJ King have been excellent. The sales person was very helpful, friendly and knowledgable and cared about what I wanted in the vehicle and not what he wanted to sell me. The team has been very responsive to all queries relating to the vehicle I have had. Overall an excellent start to what I hope will be a good relationship for the time I have the car.

Mr Taylor, London
November 2012 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Wilkins, Westerham, Kent
November 2012 EXCELLENT
Influenced by: internet.

Service received from sales consultant: Excellent.

Miss Smith, Croydon, Surrey
November 2012 EXCELLENT
Influenced by: Internet and showroom display.

Service provided by sales consultant: Excellent.

Mrs Broom, Orpington, Kent
November 2012 VERY HELPFUL
Service provided by sales consultant:
Very helpful.

Mrs Carter, Bromley, Kent
November 2012 EXCELLENT
Regular updates received.

Service provided by sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Hamilton, London
November 2012 TONY WHO TOOK US THROUGH THE PROCESS WAS MARVELLOUS
Regular updates received.

Service received from sales consultant: Excellent.

Could not improve, Tony who took us through the process was marvellous.

MOTABILITY CUSTOMER

Mr Heselden, Orpington, Kent
November 2012 THIS IS THE BEST SERVICE I HAVE RECEIVED BY FAR
Service received from sales consultant: Excellent.

.....Well if I receive the friendly service that I received when choosing and collecting my Motability car then I certainly don't feel that there is need for improvement. I have had 3 Motability cars before this one from different dealerships and this is the best service I have received by far. Just keep doing what you are doing now. Courtesy and good manners go a long way. Thank you Stuart.

MOTABILITY CUSTOMER

Ms Lee, Orpington, Kent
October 2012 BEST VAUXHALL DEALER IN LONDON
Regular updates received.

Service received from sales consultant: Excellent.

I was completely happy and would not have changed a thing. Best Vauxhall dealer in London.

MOTABILITY CUSTOMER

Mr Wood, London
October 2012 THANK YOU SO MUCH
Regular updates received.

Service received from sales consultant: Excellent.

I am extremely satisfied with the service I received from Jason, the car consultant. He was wonderful, the aftersales was excellent. Even though I received my car I was still looked after. I received phone calls to make sure that everything was ok. Thank you so much.

MOTABILITY CUSTOMER

Miss Vanner, London
October 2012 I WAS GIVEN THE BEST TREATMENT THROUGH THE WHOLE PROCESS
Regular updates received.

Service from sales consultant: Excellent.

Jason Tarrant, the BEST mobility salesman ever. I was given the best treatment through the whole process.

MOTABILITY CUSTOMER

Mr Hillman, London
October 2012 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER
October 2012 EXCELLENT
Service received from sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Good maintenance service.

Mr Brasher, London
October 2012 EXCELLENT
Service received from sales consultant: Excellent.

Remind me when my service is due & hopefully offer me a good rate to have the service done seeing as I purchased a new car from yourselves.

Mrs Suat, London
October 2012 EXCELLENT SERVICE - VERY HELPFUL WITHOUT BEING TOO PUSHY
Influenced by: WJ King website
a) Astra was my choice of car
b) Good deal, including interest free credit

Excellent service - very helpful without being too pushy.

Mr Watts, Bexleyheath, Kent
October 2012 GOOD SERVICE
Good service.

Mrs Kent, Bexleyheath, Kent
October 2012 VERY EASY, FRIENDLY SERVICE
Very easy, friendly service.

Always been very satisfied with the service so far so at the moment I can't add anything.

Mrs Taylor, Maidstone, Kent
October 2012 KEEP DOING WHAT YOU ARE DOING
I have dealt with Wade for many years and have always been completely satisfied.

Wade is and has always been both professional and I have always been very pleased with WJ King.

Keep doing what you are doing. Wade is an absolute asset to your company.

Mr Littler, Dartford, Kent
October 2012 EXCELLENT
Service received from our sales consultant: Excellent.

Ensure satisfaction with aftersales service by:
Continued excellent customer service and care.

Mr Rogers, Bexleyheath, Kent
October 2012 THIS IS THE SECOND CAR PURCHASED FROM THE WELLING BRANCH
Service received from sales consultant: Excellent.

This is the second car purchased from the Welling branch. Mark Turner has helped us with both purchases. Mark was very helpful through the whole experience. Thank you Mark.

Mr McGee, Belvedere, Kent
October 2012 EVERYTHING WAS FANTASTIC
Service received from sales consultant: Very good.

Everything was fantastic.

Mr Brown, Dartford, Kent
October 2012 ROBERT HAS DONE AN EXCELLENT JOB
Service received from sales consultant: Good.

I'm awaiting the stamp for the cars first year of service.
Robert has done an excellent job of following up on the few outstanding issues despite moving branch!

Mr Knappett, London
October 2012 ATTENTIVE AND INFORMATIVE
You sold the make of car I was interested in.

Service received from sales consultant: Attentive and informative.

Notify me of any special offers in the future.

Mr Payne, Chislehurst, Kent
October 2012 EVERYTHING WAS SIMPLE AND EASY!
Excellent.

Everything was simple and easy! The only thing I would say is that you have no Tea and coffee station to help yourself with.

Miss Easton, Sevenoaks, Kent
October 2012 EXCELLENT
Service received from sales consultant: Excellent.

Ensure satisfaction by:
Provide car or alternative while service carried out and carry out all items of the service required by Kia.

Mr Hammonds, Dartford, Kent
October 2012 NOTHING BUT PRAISE
We have built up a good rapport with salesman Ashley, who has sold us 3 cars now.

Service received from sales consultant: Nothing but praise.

Mrs Dale, London
October 2012 VERY GOOD
Dealt with you before in respect of:
Sales, service and parts.

Service received from sales consultant: Very good.

Mr Fuller, Orpington, Kent
October 2012 FAST AND FRIENDLY SERVICE
Service received from sales consultant: Excellent.

Fast and friendly service.

Mr Baker, West Peckham, Kent
October 2012 I AM VERY CONFIDENT I WILL GET EXCELLENT SERVICE
Influenced by: referral.

Service received by sales consultant: excellent.

I am very confident I will get excellent service whenever I need it.

Miss Foale, Swanley, Kent
October 2012 I WAS PLEASED TO GET A FOLLOW UP CALL FROM THE SALESMAN
Excellent.

I was pleased to get a follow up call from the salesman a week later to ask how we were getting on with the vehicle.

Mrs Duck, London
October 2012 VERY EFFICIENT
Service received from sales consultant: Very efficient.

Mr Bignall, Bexleyheath, Kent
October 2012 THE CAR WAS NOT VALETED TO A VERY GOOD STANDARD
Service received from sales consultant: Good.

The car was not valeted to a very good standard.

Mr Watson, Belvedere, Kent
October 2012 EXCELLENT
Occasional updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mr Parker, Swanley, Kent
October 2012 HE HELPED GUIDE ME THROUGH THE WHOLE PROCESS
Service received from sales consultant: Excellent.

The helpfulness with your sales rep (Daniel Brighty) will ensure I come back to Peugeot Sidcup for any problems I have and also with the servicing. He helped guide me through the whole process, even to sorting the bluetooth for the phone the day of pick up!!

Mrs Whittle, Longfield, Kent
October 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service received from sales consultant: Good.

Just keep car in good condition.

MOTABILITY CUSTOMER

Mrs Byford, Rochester, Kent
October 2012 KEEP UP THE HIGH LEVELS OF CUSTOMER SERVICE .........
Service received from sales consultant: Excellent.

Keep up the high levels of customer service I have enjoyed so far.

Mr Smith, Aylesford, Kent
October 2012 CONTINUE TO ALWAYS BE QUICK AND EFFICIENT
Service received from sales consultant: Excellent.

Continue to always be quick and efficient.

Mrs Hutchinson, Rochester, Kent
October 2012 EXCELLENT SERVICE
I have dealt with Kings before and very satisfied.

Excellent service.

Kings have always been very helpful. I have had three cars from the Northfleet branch and have no complaints ever. Always helpful and polite.

Mrs Drynan, Gravesend, Kent
October 2012 HISTORY OF BUYING CARS FROM WJ KING
Dealt with you before in respect of:
Sales, service and parts

Influenced by: History of buying cars from WJ King.

Service received from sales consultant: Good.

Continue to email/post reminders for servicing.

Mr Russell, Gravesend, Kent
October 2012 EXCELLENT
Service received from sales consultant: Excellent.

Mrs Seller, Gravesend, Kent
October 2012 VERY GOOD
Service received from sales consultant: Very good.

Mr White, Dartford, Kent
October 2012 EXCELLENT BEFORE AND AFTER SERVICE
Excellent before and after service, friendly and efficient.

Mr Beattie, Gravesend, Kent
October 2012 THE AFTERSALES CARE SO FAR HAS BEEN EXCELLENT
Service received from sales consultant: Excellent.

The aftersales care so far has been excellent. I had a problem with the car that was dealt with quickly.

Mr James, Orpington, Kent
October 2012 EXCELLENT
Occasional updates received.

Service from sales consultant: Excellent.

Ensure my satisfaction with aftersales service:
By letting us know about services, etc.

MOTABILITY CUSTOMER

Mr Green, Longfield, Kent
October 2012 BOUGHT MY LAST THREE CARS FROM YOU
Kailey was very pleasant and helpful.

Continue in the way you have always dealt with me in the past and I shall be well satisfied.

Miss Bristow, Dartford, Kent
October 2012 CARRY ON WITH REGULAR CONTACT AND GOOD CUSTOMER SERVICE
Regular updates received.

Excellent.

Carry on with regular contact and good customer service which I received from James.

MOTABILITY CUSTOMER

Mr Judges, Dartford, Kent
October 2012 I'M VERY HAPPY WITH THE SERVICE
Excellent.

I'm very happy with the service when purchase of my car and I hope this will continue in the future with aftersale service, stress free.

Miss Brown, Swanscombe, Kent
October 2012 MY WIFE AND MYSELF ARE VERY PLEASED WITH EVERYTHING
Excellent.

By contacting customer as you have done to myself. It is satisfying to know that we are not in the past, i.e. (that sale is done, where's the next). Nice to know you still consider the after sales and thank you to all your time and consideration. Special thanks to Guy for being the sales rep. he is. My wife and myself are very pleased with everything.

Mr Elcome, Gravesend, Kent
October 2012 THE SERVICE PROVIDED IS FIRST RATE
Dealt with you before in respect of:
Sales, service, parts and petrol

Service received from sales consultant: excellent.

The service provided is first rate.

Mr Barrett, Erith, Kent
October 2012 EXCELLENT
Regular updates received.

Service received from sales consultant: Excellent.

MOTABILITY CUSTOMER

Mrs Wilde, Beckenham, Kent
October 2012 ..... NOTHING COULD BEAT WJ KING ON PRICE AND SERVICE GIVEN
Excellent.

From start to finish the service provided was excellent and helpful from Charlene. I did look at other Vauxhall dealerships but nothing could beat WJ King on price and service given.

Mr McGowan, Orpington, Kent
October 2012 GREAT SERVICE FROM START TO FINISH
Excellent.

Great service from start to finish, the staff were all very friendly and helpful.

Mr Adams, London
October 2012 THE PRE SALES AND AFTER SALES CANNOT BE FAULTED
Service received from sales consultant: excellent.

The pre sales and after sales service cannot be faulted. Stuart Brine made the whole experience seamless.

Mr Woodford, Aldershot, Hampshire
October 2012 EXCELLENT
Regular updates received.

Ensure you aftersales service is as good as the service we received from your salesman Stuart Brine.

MOTABILITY CUSTOMER

Mrs Parkin, Maidstone, Kent
October 2012 VERY HAPPY WITH SERVICE PROVIDED
Dealt with you before in respect of:
Sales, service, parts.

Service received from sales consultant: excellent.

Very good sales, very helpful, very polite, very happy with service provided by all sales people.

Mr Phillips, London
October 2012 BRILLIANT SERVICE, BRILLIANT CAR!
Service received from sales consultant: excellent.

Continue being as helpful as you were when I was buying the car! Stuart and Paul were exceptionally helpful and patient while I decided what to do as I was a first-time buyer. Brilliant service, brilliant car!

Miss Barrett, Bromley, Kent
October 2012 BOUGHT HERE BEFORE
Bought here before.

Service received from sales consultant: Excellent.

Mrs Mills, Orpington, Kent
October 2012 ...... YES EXCELLENT SERVICE, WOULD RECOMMEND HIGHLY
Tony Phillips, yes excellent service, would recommend highly.

Continue to hire excellent members of staff like Tony Phillips.

MOTABILITY CUSTOMER

Miss Ffrench Ellington, Bromley, Kent
October 2012 VERY HELPFUL AND VERY UNDERSTANDING REGARDING MY DISABILITY
Regular updates received.

Very helpful and very understanding regarding my disability.

MOTABILITY CUSTOMER

Mr Mitchell-Sleight, Westerham, Kent
October 2012 EXCELLENT
Dealt with you before in respect of:
Sales, Service, Petrol

Service from sales consultant: Excellent.

Mrs Parker, Orpington, Kent
October 2012 ALL STAFF WERE POLITE AND HELPFUL
Knew someone who had car serviced with you.

All staff were polite and helpful.

Miss Huskings, Beckenham, Kent
October 2012 BRILLIANT - HELPFUL AND INFORMATIVE
Brilliant - helpful and informative.

More of the same efficiency.

Ms MacDonald, Orpington, Kent
October 2012 CONTINUE THE EXCELLENT APPROACH PROVIDED WITH COSTS
Excellent.

Continue the excellent approach provided with costs; was introduced to the Service Director / Manager.

Mr Treasure, Orpington, Kent
October 2012 EXCELLENT
Service received from sales consultant: excellent.

How can we ensure your satisfaction with aftersales service:
With on-going advice if any problems arise in the future. Thanks.

Mr Noble, Sidcup, Kent
October 2012 VERY PLEASED WITH THE WHOLE EXPERIENCE OF BUYING A NEW CAR
Service received from Sales Consultant: Excellent.

How can we ensure your satisfaction:
A courtesy call and an assurance that queries will be dealt with promptly. (Have already had call as promised, so all well so far! Very pleased with the whole experience of buying a new car.

Mrs Springer, Orpington, Kent
October 2012 I WOULD CERTAIN RECOMMEND TO FAMILY AND FRIENDS
Excellent.

I was very impressed wtih the service I received from your Bromley showroom. I would certainly recommend them to family and friends.

Mrs Carpenter, Worcester Park, Surrey
October 2012 HIGH STANDARD OF WORKMANSHIP FOR NON EXTRAVAGANT PRICES
Service received from sales consultant: Excellent.

High standard of workmanship for non extravagant prices.

Mrs Steytler, Orpington, Kent
October 2012 EXCELLENT
Have dealt with you before in respect of:
Sales, Service and Petrol

Service received from Sales Consultant: Excellent.

Mrs Reed, London
October 2012 HELPFUL ALL THE WAY THROUGH
My sister and I have purchased our last few cars from your branch. Come back due to high standard of service!!

We have always received a high standard of customer service from both your sales and service team (Andy and Geoff).

Sales Consultant's service: 10/10 - helpful all the way through and a pleasure doing business with.

I have received reminders for each service when due and although I diarise them it's good to be reminded.

Mr Meakins, London
October 2012 VERY HELPFUL AND POLITE
Regular updates received.
Excellent service from Sales Consultant.

Very helpful and polite.

MOTABILITY CUSTOMER

Mr Coates, Bexleyheath, Kent
September 2012 FANTASTIC SERVICE FROM START TO FINISH
Have dealt with WJ King before in respect of:
Sales, Service, Parts and Petrol
Influenced by: internet, showroom display.
Service: excellent.
Fantastic service from start to finish with sales advisor Jennie, what a great member of staff. Only gripe I have is with the drive away insurance. Having dealt with Swinton in the past, I am disappointed that you have chosen them in favour of Aviva, in particular the numerous sales calls that Swinton do.

Mr Older, Swanley, Kent
September 2012 EXCELLENT
Have dealt with WJ King before in respect of:
Sales, Service and Parts

Regular updates received.

Service from sales consultant: Excellent.

Jason has checked that all is well with the car and Michael, your Service Manager, is outstanding.

Mr McKoen-Clark, London
September 2012 .... I WOULD RECOMMEND TO EVERYONE
Service: Excellent.

Fab service at Dartford, I would recommend to everyone.

Mrs Butler, Belvedere, Kent
September 2012 THE SALESMAN WAS VERY GOOD AND HELPFUL
Influenced by: Internet and Referral.

Service from sales consultant: Excellent.

The salesman was very good and helpful and offered me everything I may have needed.

Miss Edmonds, Sidcup, Kent
September 2012 EXCELLENT
Dealt with WJ King before in respect of:
Sales and Service.

Influenced by: Internet.

Service: Excellent.

Mr Evenson, Sidcup, Kent
September 2012 CONTINUE AS YOU ARE
Influenced by: showroom display.
Service from sales consultant: Excellent.

Continue as you are.

Mr Webb, Orpington, Kent
September 2012 EXCELLENT
Service from Sales Consultant: excellent.

Mr Neale, Bexley, Kent
September 2012 IF YOU CONTINUE WITH THE SERVICE SO FAR I WOULD BE SATISFIED
Regular updates received.

Service: excellent.

If you continue with the service so far I would be satisfied.

MOTABILITY CUSTOMER

Mr Williams, Bexley, Kent
September 2012 A PROFESSIONAL APPROACH TOWARDS THE CUSTOMER
Sales consultant's service (Ashley Ide) - he is very polite, a professional approach towards the customer.

Mr Drosdeck, Sidcup, Kent
September 2012 EXCELLENT
Influenced by: internet.

Service from sales consultant: excellent.

Miss Zengingul, London
September 2012 VERY GOOD SERVICE
Influenced by: referral.
Service from sales consultant: excellent.

The aftersales service you provide is good already, I received a call from Ashley a week after purchasing my car to make sure I was finding it ok and still happy with. Very good service.

Mrs Shafford, Dartford, Kent
September 2012 EXCELLENT
Influenced by: internet.

Service from sales consultant: Excellent.

Mr Dunsdon, Longfield, Kent
September 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service: excellent.

MOTABILITY CUSTOMER

Mrs Thompson, London
September 2012 EXCELLENT
Influenced by: referral.

Service: excellent.

Ensure satisfaction by:
Courtesy car when car in for service.
Offering collection of car for service.

Mrs Sutton, Orpington, Kent
September 2012 WELL DONE
Have dealt with WJ King before in respect of: Sales, Service and Parts

Influenced by: internet.

Service: excellent.

Remain your current service. Your Rochester staff are second to none. Well done.

Mr Smith, Rochester, Kent
September 2012 JEFF WAS VERY HELPFUL AND THOROUGH
Jeff was very helpful and thorough in the way that he took us through the process of buying my daughter's first car.

Mr Pearce, Gravesend, Kent
September 2012 EXCELLENT
Influenced by: word of mouth.

Service from sales consultant: excellent.

Miss Sawyer, Dartford, Kent
September 2012 EXCELLENT
Previously dealt with WJ King in respect of:
Sales, Service and Parts

Influenced by: Referral

Service from sales consultant: Excellent.

Mr Sparks, Rochester, Kent
September 2012 QUICK SERVICE AND GOOD VALUE
Service: good.

Quick service and good value.

Mr Bauckham, Gravesend, Kent
September 2012 SERVICE WAS FAULTLESS
Service: excellent.

Service was faultless. Excellent. Thank you.

Mr Pereira, Gravesend, Kent
September 2012 .... I THINK YOU HAVE GOT A WINNING FORMULA!
Service: excellent.

I was very impressed by my experience. I can't recommend any other service as I think you have got a winning formula!

Mrs Kerr, Swanley, Kent
September 2012 EXCELLENT
Service: excellent.

I would like to see reasonable priced servicing or even special offers for LOYAL customers as this is the third new car I have bought and have always had them serviced by WJ KING.

Mr Hyett, Dartford, Kent
September 2012 I WAS 100% SATISFIED WITH THE SALE AND THE AFTERSALES CARE
Service received from our Sales Consultant: excellent.

I was 100% satisfied with the sale and the aftersales care that I received upon the purchase of my vehicle.

Miss Webber, Dartford, Kent
September 2012 EXCELLENT SERVICE
Sales Consultants Service: Excellent service.

Mr Hill, Dartford, Kent
September 2012 VERY FRIENDLY
Sales Consultants Service:
very friendly.

Mr Warboys, Erith, Kent
September 2012 COULDN'T ASK FOR ANY MORE - GREAT SERVICE AND HELP
Service: excellent.

Couldn't ask for any more - great service and help.

Mr Hickey, London
September 2012 STAFF HELPFUL, FRIENDLY & MANAGED TO LOCATE THE PERFECT CAR
Influenced by: showroom display, previous purchases.

After a great experience with my previous car purchased from WJ King SEAT, returned again for an upgrade. Staff helpful, friendly and managed to locate the perfect car (a rate configuration) via the dealer network.

Mr Wrigley, London
September 2012 EXCELLENT
Service received from Sales Consultant: excellent.

Mrs Sinclair, Orpington, Kent
September 2012 EXCELLENT
Service: excellent.

How can we ensure your satisfaction with aftersales service:
To be available, supportive and kept informed.

Mr Asahi, Burgess Hill, West Sussex
September 2012 EXCELLENT
Service: excellent.

Really need to look at reducing paperwork! Would like to say Sat Dhoofer was very helpful.

Ms Mavin, Westerham, Kent
September 2012 ..... AND WE DID NOT FEEL PRESSURISED
Service: excellent.

The man who sold us this car, Sat Dhoofer, was excellent - he was informative but also respected our personal needs and we did not feel pressurised, just assisted with this purchase. Thanks to him!

Mr Greene, Thornton Heath, Surrey
September 2012 GOOD
Service: good.

Deal with queries and questions promptly and efficiently.

Mr Clarke, Bromley, Kent
September 2012 WE FOUND THE SALES CONSULTANTS TO BE VERY FRIENDLY & HELPFUL
We found the Sales Consultants to be very friendly and helpful.

Mrs Marsh, Orpington, Kent
September 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service: excellent.

MOTABILITY CUSTOMER

Mrs Thomas, Sevenoaks, Kent
September 2012 NICE TO GET A PHONE CALL AFTER A WEEK
Service: excellent.

Nice to get a phone call after a week to see if everything was ok.

Mr Garwood, London
September 2012 EXCELLENT
Excellent.

MOTABILITY CUSTOMER

Mrs Pitney, London
September 2012 I HAVE HAD A VERY PLEASANT AND PERSONAL SERVICE
I found Mr. Medlen very helpful and polite. He was easy to contact and always answered any questions I had.

I have been fully satisfied and I am aware I can contact Derrick Medlen with any concerns I may have in the future. I feel I have had a very pleasant and personal service and I am extremely happy

MOTABILITY CUSTOMER

Mrs Cosshall, Erith, Kent
September 2012 EXCELLENT
Service received from our Sales Consultant?

Excellent.

Miss Nugent, Belvedere, Kent
September 2012 THE TEAM AT BEXLEYHEATH ARE REALLY ON THE BALL
Regular updates received.

Service: excellent.

The Team at Bexleyheath are really on the ball, just ensure they get the recognition for the service they give.

MOTABILITY CUSTOMER

Mr Crawley, Bexleyheath, Kent
September 2012 ALL VERY GOOD, NO NEED TO CHANGE ANYTHING
Influenced by: Advance payment prices and size of vehicle.
Service: All very helpful.

All very good, no need to change anything.

MOTABILITY CUSTOMER

Ms Marsh, Erith, Kent
August 2012 YET AGAIN EXCELLENT SERVICE .....
Bought from you before.

Service from sales consultant: excellent.

Yet again, excellent service from Vauxhall. You never fail in customer service.

Mrs Lamkin, Swanley, Kent
August 2012 EXCELLENT
Service from sales consultant: excellent.

Miss Turner, Tonbridge, Kent
August 2012 WAS COMPLETELY SATISFIED
Was completely satisfied.

Mrs Kennedy, Belvedere, Kent
August 2012 EXCELLENT
Service from sales consultant: excellent.

Awaiting phone call re decals for door frames as agreed at time of sale.

Mr Mount, Swanley, Kent
August 2012 YOUR SALES TEAM WERE GREAT ....
Service from sales consultant: excellent.

Your sales team were great and I hope the after care would continue to be the same.

Mr Daly, London
August 2012 EXCELLENT
Service from sales consultant: excellent.

How can we ensure your satisfaction with aftersales service:
When servicing is due do it in an excellent, efficient manner.

Mr Bewsey, Rochester, Kent
August 2012 GOOD
Service from sales consultant: good.

Mr Parson, Gravesend, Kent
August 2012 EXCELLENT
Service received: excellent.

J Sheridan, Broxbourne, Herts
August 2012 EXCELLENT SERVICE
Excellent service and follow up.

Mr Felton, Dartford, Kent
August 2012 GOOD
Service from sales consultant: good.

Mr Holt, Gravesend, Kent
August 2012 KAILEY WAS LOVELY, VERY CLEAR AND HELPFUL
Service from sales consultant: excellent.

Kailey was lovely, very clear and helpful.

Miss Ward, Longfield, Kent
August 2012 HAVE FOUND TO BE PROFESSIONAL AND CUSTOMER FOCUSED
Service from sales consultant: excellent.

Have used aftersales service before. Have found to be professional and customer focused.

Mr Johns, Croydon, Surrey
August 2012 EXCELLENT
Service from sales consultant:
Excellent.

Ms Hodges, West Wickham, Kent
August 2012 I HAVE PURCHASED 3 VEHICLES FROM YOU
I have purchased 3 vehicles from you.

How can we ensure your satisfaction with aftersales service:
Maybe some kind of easy payment plan for seniors, help pay servicing charges?

Ms Wickes, Chislehurst, Kent
August 2012 EXCELLENT
Service from sales consultant: excellent.

Miss Davidson, Sidcup, Kent
August 2012 ....BY KEEPING UP THE GOOD WORK
Regular updates received.

Service: excellent.

How can we ensure satisfaction with aftersales:
By keeping up the good work.

Mrs Millar, Westerham, Kent
August 2012 WE FELT REALLY AT EASE
We felt really at ease. Mr Phillips was excellent.

Mr Beadle, Sidcup, Kent
August 2012 EXCELLENT
Service from sales consultant: excellent.

Mr Opoku, London
August 2012 I FEEL YOUR COMPANY SATISFIED ALL MY CURRENT NEEDS ....
Service: excellent.

I feel your company satisfied all my current needs and cannot recommend your salesman, Mr Tony Phillips more highly. I found him very efficient.

Mr Taylor, Erith, Kent
August 2012 EXCELLENT
Influenced by: showroom display.

Service from sales consultant: excellent.

Mr Brabbin, Gravesend, Kent
August 2012 EXCELLENT
Service from sales consultant: excellent.

Mr Richards, Sidcup, Kent
August 2012 EXCELLENT
Influenced by:
internet, showroom display.

Service from sales consultant: excellent.

Miss Smith, Bromley, Kent
July 2012 CONGRATULATIONS AND WELL DONE ROCHESTER!
Congratulations and well done Rochester! May I say how pleased I am with the Super Service and absolutely wonderful condition in which you returned my car to me yesterday. (25/07/12) Thank you all so much, I really appreciate your super customer care, you have a very grateful customer.

SERVICE CUSTOMER

Mrs P from Medway
July 2012 KEEP TO WHAT YOU'RE DOING, EXCELLENT SERVICE
Regular updates received.

Service from sales consultant: excellent.

Ensure satisfaction by:
Keep to what you're doing, excellent service.

MOTABILITY CUSTOMER

Mr Taylor, Rainham, Essex
July 2012 EXCELLENT
Influenced by: previous experience.

Service from sales consultant: excellent.

Being disabled your collection of the car for servicing is most welcome.

Mr Allinson, Sidcup, Kent
July 2012 VERY EFFICIENT AND HELPFUL
Local to showroom and Corsa was recommended by my son.

Service from sales consultant: very efficient and helpful.

Mrs Cotter, London
July 2012 GOOD
Service from sales consultant: Good.

Ensure satisfaction by:
Making sure that customers are always called back when they are meant to be and kept informed of what's going on.

Mr Oliver, Westerham, Kent
July 2012 EXCELLENT
Service: excellent.

Ensure satisfaction by:
Honest service at a fair price.

Mr Poynter, Bromley, Kent
July 2012 CONTINUE TO PROVIDE GOOD, ATTENTIVE SERVICE ....
Service: excellent.

Ensure satisfaction by:
Continue to provide good, attentive service by being fair and thorough.

Mrs Tomlin, Westerham, Kent
July 2012 OFFER LOYALTY BONUSES?
Influenced by: showroom display.

Service from sales consultant: excellent.

Ensure satisfaction by:
Offer loyalty bonuses?

Mr Hogger, Welling, Kent
July 2012 PLEASE JUST KEEP DOING THE SAME!
Regular updates received.

Service: excellent.

Ensure satisfaction by: Please just keep doing the same!

MOTABILITY CUSTOMER

Mr Williams, Bromley, Kent
July 2012 EXCELLENT
Influenced by: showroom display.

Service from sales consultant: excellent.

Ensure satisfaction by:
Email servicing reminders.

Ms Ying, Orpington, Kent
July 2012 GOOD
Influenced by: showroom display.

Service received from sales consultant: good.

Ensure satisfaction by:
Can't think of anything at this moment in time. In all my years driving, never needed after sales service.

Ms Lodge, London
July 2012 EXCELLENT
Influenced by: previous dealings.

Service from sales consultant: excellent.

Ms Loro, Longfield, Kent
July 2012 CONTINUE KEEPING IN CONTACT AS YOU DO NOW
Service from sales consultant: excellent.

Ensure satisfaction by:
Continue keeping in contact as you do now.

Mr Smith, Gillingham, Kent
July 2012 EXCELLENT
Influenced by: I had used WJ King for car repairs previously.

Service: Excellent.

Ensure satisfaction by: Would perhaps appreciate a telephone call to keep customer updated with progress of repairs or service.

Miss Moore, Gravesend, Kent
July 2012 .... COULD NOT HAVE BEEN MORE HELPFUL
Influenced by: helpfulness of Wayne Mann.

Service: excellent.

Ensure satisfaction by: maintaining a link with Wayne Mann who could not have been more helpful to my father during the process of test driving, purchasing and delivering the vehicle.

Mr Glanfield, Gravesend, Kent
July 2012 EXCELLENT
Influenced by: Vauxhall offer.

Service from sales consultant: excellent.

Ensure satisfaction by:
quick turn round time when car is serviced.

Mrs Gibbs, Croydon, Surrey.
July 2012 TEMPTING OFFERS
Influenced by: tempting offers on top of redeem GM card.

Service from sales consultant: excellent.

Ensure satisfaction by:
Prompt attention and steps taken to rectify problems if any. Keep customers regularly informed of progress.

Mr Patel, Gravesend, Kent
July 2012 GOOD COMMUNICATION
Influenced by: internet.

Service from sales consultant: good.

Good communication just a bit of a long drawn out process.

Mr Stanton, Rochester, Kent
July 2012 EXCELLENT
Influenced by: internet.

Service from sales consultant: excellent.

Mr Wilson, Rochester, Kent
July 2012 HAVE ALWAYS BEEN SATISFIED WITH AFTER SALES SERVICE
Service from sales consultant: excellent

Occasional updates received.

Have always been satisfied with after sales service.

MOTABILITY CUSTOMER

Mrs Underwood, London
July 2012 EXCELLENT
Influenced by: internet.

Service from sales consultant: excellent.

Unable to use your service facility as we do not live in the area.

Mrs Crosskey, West Sussex
July 2012 MADE YOU FEEL WELCOME
Very nice and not too pushy like some people - made you feel welcome.

Mr Longhurst, Dartford, Kent
July 2012 A PLEASURE TO DEAL WITH .....
Always buy from WJ King Welling.

A pleasure to deal with Neil, always thorough and helpful.

.. am completely happy with your treatment of me.

Mr Andrews, Orpington, Kent
July 2012 EXCELLENT
Service: Excellent.

Courtesy car when I drop mine off for a service would be very handy.

Mr Hilton, Gravesend, Kent
June 2012 I AM COMPLETELY SATISFIED
I have been with your company for over 12 years.

It is perfect for my needs.

The service I have received cannot be improved. I am completely satisfied.

Ms Dymock, Dartford, Kent
June 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Ms Worth, Bromley, Kent
June 2012 MANY, MANY THANKS
Influenced by: internet.
Service: excellent.

Unfortunately I am not located near to your area, otherwise I would most happily have had all my aftersales business completed at your location. But I can honestly support you by committing that I will conduct business with your company again, in the future, and most especially with your ever efficient 'sales consultant' Mr Tyrone Bogle, who was absolutely 'excellent' concerning all matters of the sale; and in his absence by Mr Paul Hitchcock. I will have no hesitation whatsoever to passing on to my friends and family the courteous and exceptional treatment that was afforded to me before, during and upon the completion of the transaction of my purchase. Many, many thanks.

Mr McHenry, Ballymoney, Co Antrim
June 2012 CONTINUE WITH HELPFUL SERVICE
Very efficient help from Tyrone.

Continue with helpful service.

Ms Dawson, Orpington, Kent
June 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Mr Taylor, Bromley, Kent
June 2012 .... AFTERSALES CONTACT WHICH I HAVE BEEN IMPRESSED WITH
Service: excellent.

I have already had aftersales contact which I have been impressed with.

Ms McAleenan, West Wickham, Kent
June 2012 EXCELLENT
Service: excellent.

I am happy that Stuart Brine has give me his direct line and that of the sales department.

Mr Brogan, Westerham, Kent
June 2012 PLEASANT AND HELPFUL
I've been buying my cars from WJ King before.

Pleasant and helpful.

Mr Perks, Dartford, Kent
June 2012 KAILEY WAS SO HELPFUL
Kailey was so helpful and such a lovely lady.

Ms Davis, Erith, Kent
June 2012 .... VERY HELPFUL AND PREPARED TO LISTEN TO OUR NEEDS
Influenced by: internet.
Service: excellent.
Everything was explained to us regards to the warranty and after sales phone call was made to ask if I was happy with everything. All in all I was made to feel that the sales person, Kailey, was very helpful and prepared to listen to our needs and explained everything in detail.

Ms Brown, Orpington, Kent
June 2012 EXCELLENT
Service: excellent.

Call when due for service.

Mr Allford, Dartford, Kent
June 2012 .... MADE ME FEEL AT EASE AND SUPPORTED
Excellent.

Continuing good customer relations and advice. Your sales rep Kailey Butler was outstanding, she couldn't have been more helpful and made me feel at ease and supported throughout the process. It was a pleasure to do business with her.

Ms Hargood, Gravesend, Kent
June 2012 VERY PLEASED WITH THE SERVICE i RECEIVED
Customer very pleased with service I received.

Ms Barnes, Swanscombe, Kent
June 2012 I WAS VERY HAPPY WITH THE SERVICE
Regular updates received.

Service: excellent.

The whole experience was made as painless as possible. I was very happy with the service.

MOTABILITY CUSTOMER

Ms Jardine, Orpington, Kent
June 2012 EXCELLENT
Influenced by: showroom display
Service: excellent.

Vehicle could have been prepared better, there were still small bits of plastic on the car.

Ms Thomas, Coulsdon, Surrey
June 2012 FIRST CLASS IN EVERY RESPECT
Very satisfied.

First class in every respect.

Mr Turnbull, Orpington, Kent
June 2012 .... AN ASSET TO YOUR COMPANY
Service: excellent.

Both Paul Bennett and Darren are an asset to your company and should be proud of the way they do their job. Paul rang me after a week to see how I was getting on with the car, never had that before.

Mr Stannard, Orpington, Kent
June 2012 EXCELLENT
Regular updates received.
Service: excellent.

By maintaining your customer care standards already shown to me throughout.

MOTABILITY CUSTOMER

Ms Theobald, Gravesend, Kent
June 2012 REGULAR UPDATES RECEIVED
Regular updates received.
Service: excellent.

Continued help if needed with vehicle.

MOTABILITY CUSTOMER

Ms Brackley, Swanley, Kent
June 2012 ALWAYS FRIENDLY & VERY HELPFUL
Always friendly and very helpful.

Ms Williams, Rochester, Kent
June 2012 CONTINUE WITH THE EXCELLENT SERVICE TO DATE
Influenced by: previous purchase.
Service: excellent.

Continue with the excellent service to date.

Mr Smith, Gillingham, Kent
June 2012 EXCELLENT
Occasional updates received.
Service: Excellent.

MOTABILITY CUSTOMER

Mr Cole, Rochester, Kent
June 2012 EXCELLENT
Excellent.
Maintain the high standard of service that we have received whilst owning 5 Vauxhalls over the last 20 years.

Mr Gibbins, Swanley, Kent
June 2012 I HAVE ALWAYS RECEIVED AN EXCELLENT SERVICE ....
Influenced by: text message.
Service: excellent.

I was contacted by the salesman, as promised, a couple of days after taking delivery of my vehicle to make sure everything was okay. I have always received an excellent service from this salesman which is why I returned to him to purchase this vehicle.

Ms Millgate, Gillingham, Kent
June 2012 EXCELLENT SERVICE & ADVICE
Excellent service and advice by Dave O'Hara.

Mr Clayden, Erith, Kent
June 2012 EXCELLENT
Influenced by: referral.

Service: Excellent.

Mr Brown, London
June 2012 EXCELLENT
Regular updates received.

Service: Excellent.

MOTABILITY CUSTOMER

Ms Bruce, Sevenoaks, Kent
June 2012 CUSTOMER SERVICE WAS DEFINITELY EXCELLENT
Regular updates received.
Service: excellent.
He was extremely friendly and informed the whole way through. Customer service was definitely excellent.

MOTABILITY CUSTOMER

Ms Khanom, London
June 2012 EXCELLENT
Influenced by: word of mouth.

Service: excellent.

Ms Jeffery, Bexleyheath, Kent
June 2012 I WOULD DEFINITELY RECOMMEND THE TEAM
Excellent.
I was very happy the way I was treated by all the sales persons in particular the Manager, Chris Meeks and sales person, Robert. I would definitely recommend the team.

Ms Hegarty, London
June 2012 CARRY ON GIVING A 1ST CLASS SERVICE
Excellent.
Carry on giving a 1st class service as Ben Searle gave to my wife and I.

Mr Hollett, Bexleyheath, Kent
June 2012 WOULD BE HAPPY TO COME TO KINGS AGAIN
I found Jack Edwards to be very helpful. Would be happy to come to Kings again when need another car.

Ms Hicks, Sevenoaks, Kent
June 2012 VERY GOOD
Driving past and saw car.
Service: Very good

Deal with any future problems.

Ms Kidd, Orpington, Kent
June 2012 JUST KEEP UP YOUR HIGH STANDARDS
Excellent.
Just keep up your high standards.

Mr Masters, London
June 2012 .... WAS A PLEASURE TO BUY A CAR THERE
Excellent.
Found the salesman very helpful and gave me plenty of time to digest information - was a pleasure to buy a car there.

Mr O'Shea, London
June 2012 ... DEALT WITH IN A PROFESSIONAL AND FRIENDLY MANNER ....
Regular updates received.
Excellent.
I feel confident that any contact with Jason and the team at Vauxhall Woolwich would be dealt with in a professional and friendly manner as my recent experience with them has proved!!!

MOTABILITY CUSTOMER

Mrs Brandon, London
June 2012 THE SERVICE WE RECEIVED WAS VERY GOOD
Excellent.
The service we received was very good.

Miss Goldby, London
June 2012 EXCELLENT
Excellent.
Just let me know when to service it!

MOTABILITY CUSTOMER

Mr Carter, London
May 2012 EVERYTHING WENT SO SMOOTHLY AND STRESS FREE!
Service: excellent.

The salesman, Daniel, was fantastic. He helped me find the right car and everything went so smoothly and stress free! He explained all the legal jargon to me and made me feel at home. Paperwork was hassle free and I have received aftersales service via telephone calls. Daniel made everything so easy and driving away in my brand new car was amazing!

Miss Gough, Orpington, Kent
May 2012 WILL DEFINITELY RECOMMEND YOUR COMPANY TO FRIENDS
Influenced by:
Had excellent service before with other car.

If there was a prize for the service I got from Stuart I would give him 150% out of 100%. Perfection in every aspect and politeness. A pleasure to deal with him. Will definitely recommend your company to friends.

MOTABILITY CUSTOMER

Mr Lejeune, Bromley, Kent
May 2012 EXCELLENT
Regular updates received.

Service: excellent.

How can we ensure your satisfaction with our aftersales service?:
Just to be there if I need them.

Mrs Smith, London
May 2012 A FANTASTIC A1 SERVICE
Regular updates received.

Service: excellent.

I had absolutely fantastic care from the minute I walked into your Bromley branch, with help from choosing the correct vehicle for my needs down to regular updates and information regarding the arrival of our car. A fantastic A1 service to which I would have no reservations should I need assistance at any time during my motability lease. Will definitely be using Vauxhall Bromley again when my lease is due for renewal. Many thanks.

MOTABILITY CUSTOMER

Mrs McCormack, London
May 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service: excellent.

How can we ensure your satisfaction with our aftersales service?:
Regular contact to see how I am getting along with the new car.

Ms St James, London
May 2012 EXCELLENT
Service: excellent.

Mrs Ricketts, London
May 2012 EXCELLENT
Service: excellent.

How can we ensure your satisfaction with aftersales service?:
Emailing updates of new vehicles.

Miss Thompson, Bexleyheath, Kent
May 2012 EXCELLENT
Spotted car on forecourt when I drove past.

Service: excellent.

How can we ensure your satisfaction with aftersales service?:
By being there for me if I need your help or advice.

Mr Brown, Maidstone, Kent
May 2012 VERY GOOD SERVICE FROM ROBERT
Service: Very good service from Robert.

How can we ensure your satisfaction with aftersales service?:
Keeping cost down.

Mr Laycock, Bromley, Kent
May 2012 I WAS TOTALLY SATISFIED WITH THE SERVICE I RECEIVED
Service: I was totally satisfied with the service I received.

How can we ensure your satisfaction with aftersales service?:
Nothing really, I am totally satisfied with your service. If I have any aftersales enquiries I will contact your company.

MOTABILITY CUSTOMER

Mr Moody, London
May 2012 EXCELLENT
Service: excellent.

How can we ensure your satisfaction with aftersales service?:
Prompt attention if anything should go wrong.

Mr Shearn, Swanley, Kent
May 2012 I WOULD USE THE DEALERSHIP AGAIN
Service: excellent.

Your salesman, Ben Searle, was excellent, nothing like previous 'horse sale' I have had before. Ben was very knowledgeable on the car and different models and allowed me to ask several questions and queries I had regarding a sale. Because of the pleasant experience I had at Sidcup Kia I would use the dealership again.

Mr Herschell, Bromley, Kent
May 2012 NO COMPLAINTS, VERY GOOD
Service: No complaints, very good.

Mr Payne, Sidcup, Kent
May 2012 EXCELLENT. STEVE WAS GREAT, NICE SALESMAN
Service: excellent.

Excellent. Steve was great, nice salesman.

Mr Bates, Dartford, Kent
May 2012 EXCELLENT
Service: excellent.

Steve was very helpful about service. I will probably arrange with him to leave the car at your Woolwich branch (nearest for me). Steve said he would sort out the service from there.

Mr Dawson, London
May 2012 I COULDN'T BE ANY HAPPIER WITH THINGS
Regular updates received.

Service: excellent.

Having purchased many cars in the past from various dealerships and must say that the servie that I have received from SEAT Sidcup has been 2nd to none. I have had great pre and aftersales contact from Steve at WJ King Sidcup. I couldn't be any happier with things.

MOTABILITY CUSTOMER

Mrs Love, Dartford, Kent
May 2012 EXCELLENT
Service: excellent.

How can we ensure your satisfaction with our aftersales service?:
By keeping me informed of any changes or faults. By notifying me closer to the end of contract of new deals on new cars.

Mr Crown, London
May 2012 GOOD
Service: good.

I have phoned regarding the missing spare tyre from under the car and am awaiting a phone call regarding this matter.

Mrs Meekings, Welling, Kent
May 2012 COULD NOT FAULT YOUR SALESMAN ANDREW WHITEHEAD
I think 'Just Add Fuel' is a good deal.

Could not fault your salesman Andrew Whitehead.

Mr Philpott, London
May 2012 GOOD RECEPTION, POLITE STAFF, GREAT TEAM
Occasional updates received.

Service: excellent.

Good Reception, polite staff, great team.

MOTABILITY CUSTOMER

Mr Lyall, Chatham, Kent
May 2012 PRETTY GOOD ON AFTERSALES SERVICE
Influenced by: prior usage of WJ King.

Service: excellent.

We already find WJ King to be pretty good on aftersales service.

Mrs Revell, Rochester, Kent
May 2012 EXCELLENT
Service: excellent.

Jeff Eyers, the salesman, said he would call in a week or so....
a good idea to have actual contact ....more personal.

Mrs Elliott, Chatham, Kent
May 2012 HAD TO VALET THE VEHICLE AFTER COLLECTION
Service: Good.

Had to valet the vehicle after collection, hoovered the interior, wiped all the plastic trim and took the vehicle to the local car wash for removal of paintwork marks and wheel clean. Tyre pressures too high.

Mr Underdown, Maidstone, Kent
May 2012 MADE MOTORING VERY EASY FOR ME
Service: excellent.

Regular updates received.

All staff very friendly and helpful. No dissatisfaction. Made motoring very easy for me.

MOTABILITY CUSTOMER

Mrs Thomas, Gravesend, Kent
May 2012 CANNOT FIND FAULT WITH OUR BUYING EXPERIENCE
Service: very good.

We were dealt with very professionally and cannot find fault with our buying experience.

Miss Heire, Rochester, Kent
May 2012 I'M VERY HAPPY
Service: excellent.

I'm very happy.

Mrs Sztalkopf, Gravesend, Kent
May 2012 KEEP UP THE PRESENT STANDARD
Service: excellent.

Keep up the present standard.

Mr Knight, Gravesend, Kent
May 2012 HE RANG/CONTACTED ME WHEN HE SAID HE WOULD
Service: excellent.

I was very happy with Stephen Lawrence, the sales consultant who helped me through the new car process. One thing I was particularly impressed with was that he rang/contacted me when he said he would. So often people say they will ring you at a certain date/time and then don't but Stephen was very particular about this and it was much appreciated and shows good customer service.

Miss Farrow, Orpington, Kent
May 2012 EXCELLENT
Service: excellent.

How can we ensure your satisfaction with our aftersales service?:
Aftersales: If it is as good as purchasing the vehicle was I will be very satisfied.

Mrs Wisdom, Sevenoaks, Kent
May 2012 EXCELLENT
Service: excellent.

Mr Mahoney, Bexleyheath, Kent
May 2012 EXCELLENT SERVICE, VERY CLEAR, EASY TO UNDERSTAND
Excellent service, very clear, easy to understand what was offered by sales person (James).

Keep me up to date with any new offers for maintenance and service for our new car.

Mr Newstead, Gravesend, Kent
May 2012 EXCELLENT
Service: excellent.

Mrs Jeffrey, Swanley, Kent
May 2012 SALES STAFF A CREDIT TO YOUR COMPANY
Sales staff a credit to your company. (Will recommend to others).

Mr Lines, Bexley, Kent
May 2012 CHARLENE WAS EXCELLENT
Charlene was excellent. Being unhappy with a Corsa she encouraged me to try the SEAT Ibiza.

Mr Payne, London
May 2012 GOOD
Service: good.

Being able to book it in at a convenient time and being offered a courtesy car.

Mrs Lillis, Orpington, Kent
May 2012 FRIENDLY, LIVELY AND HELPFUL
Service: Friendly, lively and helpful.

Mrs Jewell, London
May 2012 EXCELLENT AFTERSALES SERVICE
Service: Excellent.

I have already been contacted and asked if I have any problems. Excellent aftersales service, no complaints.

Ms Tichauer, Preston, Lancs
May 2012 VERY HELPFUL. AVAILABLE OUTSIDE OF "NORMAL" HOURS
Bought previous cars at Bromley.

Very helpful. Available outside of "normal" hours.

Ms Wallace, Warlingham, Surrey
May 2012 I HAVE ALWAYS RECEIVED FIRST CLASS SERVICE
Service: Excellent.

Regular updates received.

I have always received first class service from Vauxhall Bromley. All the staff are polite, helpful and efficient.

MOTABILITY CUSTOMER

Mrs Smithies, Croydon, Surrey
May 2012 EXCELLENT
Service: excellent.

Mrs Ricketts, London
May 2012 WE HAVE USED KING'S FOR A VERY LONG TIME
Service: Excellent.

We have used King's for a very long time and have been very satisfied with all the help they have given us over this time. As long as the service stays, so will we.

Mrs Richards, Orpington, Kent
May 2012 MADE US FEEL WE COULD TRUST THE DEALER FULLY
Service: Excellent.

The Sales Consultant was very friendly and transparent throughout the process which made us feel that we could trust the dealer fully.

Mrs Bhattacharjee, Orpington, Kent
May 2012 PLEASANT AND EFFICIENT
Service: Pleasant and efficient.

Mr Sparrow, Orpington, Kent
May 2012 MOST HELPFUL ALL THE TIME
Derrick Medlen was most helpful all the time.

MOTABILITY CUSTOMER

Ms Vidler, Belvedere, Kent
May 2012 EXCELLENT
Service: Excellent.

MOTABILITY CUSTOMER

Mr Watkins, Welling, Kent
April 2012 .... PROVIDED ME WITH EVERYTHING I NEEDED
Influenced by: showroom display.

Service: excellent.

I have no more requirements. Gillian provided me with everything I needed before and after the purchase of my new wonderful car! Would recommend anyone buying a Vauxhall to deal with Gillian, she's friendly, helpful and explains everything brilliantly. Many thanks Gill.

Miss Payne, Dartford, Kent
April 2012 .... WILL NOT HESITATE IN RECOMMENDING
Service: excellent.

I have been very satisfied with the overall service from WJ Kings Dartford, in particular Tony Martin - professional and friendly. The car was clean and ready to drive away when I collected it, so no complaints at all. Tony Martin also sold a car to my father during the same period and we would both like to thank him and will not hesitate in recommending him/WJ Kings again.

Miss Pike, Dartford, Kent
April 2012 EXCELLENT
Influenced by: previous purchase.

Service: excellent.

Carry on employing the calibre of Mr O'Driscoll in sales to reflect in the after sales service.

Mr Bell, Bexley, Kent
April 2012 THIS IS MY 4TH BRAND NEW CAR FROM YOU
Service: excellent.

The fact that this is my 4th brand new car from you should show how satisfied I am with the service I receive.

Mrs Elwood, Swanley, Kent
April 2012 VERY GOOD AND FRIENDLY
Very good and friendly. Wade looked after us.

When we ring Wade Ansell about anything to do with our vehicle he is always very helpful.

Mr Evans, London
April 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Miss Newton, Belvedere, Kent
April 2012 FRIENDLY AND PROFESSIONAL MANNER
Influenced by: internet.

Service: excellent.

Ben Searle dealt with the sale of my vehicle in a friendly and professional manner. I am delighted with the vehicle and would seek to ensure with your aftersales service that it is kept in a tip top condition. So far, a minor fault visit to the service desk brought about a satisfactory result.

Mr Whiting, Orpington, Kent
April 2012 GOOD
Influenced by: internet.

Service: good.

Mr Bristow, Caterham, Surrey
April 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service: Excellent.

MOTABILITY CUSTOMER

Mrs Ferris, London
April 2012 THE SALES PERSON WAS GOOD
Service: The sales person was good.

....We are happy with all staff in Kings.

MOTABILITY CUSTOMER

Mrs Rixon, Welling, Kent
April 2012 EXCELLENT
Service: Excellent.

Mr Hammond, Bexleyheath, Kent
April 2012 VERY GOOD, VERY HELPFUL
Influenced by: driving past.

Service: very good, very helpful.

Mr Bettell, Welling, Kent
April 2012 EXCELLENT
Influenced by: internet.

Service: excellent.

Mr Haslett, Croydon, Surrey
April 2012 EXCELLENT
Influenced by: internet and showroom display.

Service: excellent.

Mr Ellis, Orpington, Kent
April 2012 .... ALWAYS SATISFIED
Service: Excellent.

Nothing, always satisfied.

Mrs Wright, Bromley, Kent
April 2012 EXCELLENT
Service: excellent.

Just being on the other end of the phone when we have any worries about the running of the car.

Mrs Wilkinson, Orpington, Kent
April 2012 A REPEAT OF PREVIOUS EXCELLENT SERVICE
Influenced by: Previous exceptional service from Stuart Brine.

A repeat of previous excellent service that was carried out in an efficient and professional manner.

Mrs Williams, Bromley, Kent
April 2012 WE RECEIVED EXCELLENT SERVICE FROM YOUR REP
We received excellent service from your rep.

Mr Shaughnessy, London
April 2012 EXCELLENT
Influenced by: internet.

Service: excellent.

Miss Clements, London
April 2012 CARRY ON AS YOU ARE
Influenced by: showroom display.

Service: Excellent.

Carry on as you are.

Mrs Farrow, Croydon, Surrey
April 2012 FRIENDLY - UNDERSTANDING MY REQUIREMENTS - OBLIGING
Influenced by: Past dealings.

Service: Friendly - understanding my requirements - obliging.

Maybe an occasional call within 3-6 months after sale completed to confirm all is ok with car.

Mr Dowsett, Dartford, Kent
April 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service: excellent.

MOTABILITY CUSTOMER

Mr L-Andrades, Bromley, Kent
April 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Miss Barton, Orpington, Kent
April 2012 JUST PERFECT
Regular updates received.

Service: excellent.

Just perfect. Darren Goodman good salesman, not many like him. Very keen to please every step of the way. Thank you.

MOTABILITY CUSTOMER

Mr G-Wood, London
April 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Mr Figgins, Orpington, Kent
April 2012 JUST KEEP UP THE GOOD WAY IN WHICH YOU DEAL WITH CUSTOMERS
Very good service.

Just keep up the good way in which you deal with customers.

Mr Younger, Swanley, Kent
April 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service: excellent.

Make sure a courtesy car is available when my car goes in for service or repair.

MOTABILITY CUSTOMER

Mr Howard, Gravesend, Kent
April 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Mr Holmes, Gravesend, Kent
April 2012 I FOUND THE DEALER THAT DEALT WITH US WAS ABOVE AVERAGE!
Regular updates received.

Service: excellent.

I found the dealer that dealt with us was above average!

MOTABILITY CUSTOMER

Mrs Wood, London
April 2012 EXCELLENT
Influenced by: internet.

Service: Excellent.

Mr Mundy, London
April 2012 WE HAVE ALWAYS EXPERIENCED A HELPFUL APPROACH ......
Service: Excellent.

We have always experienced a helpful approach when we have visited the Service Department and efficient work done on the vehicle.

Mr Campbell, London
April 2012 VERY SATISFIED WITH THE SERVICE FROM ASHLEY YET AGAIN
Influenced by: Great service in the past.

Very satisfied with the service from Ashley yet again, with one error with the log book not being sent in the correct name (not Ashley's fault).

Mr Bristow, Welling, Kent
April 2012 EXCELLENT
Service: Excellent.

Mr Martin, Swanley, Kent
April 2012 EXCELLENT
Influenced by: Referral.

Service: excellent.

Miss A-Brian, Sidcup, Kent
April 2012 IF YOUR AFTERSALES SERVICE IS OF THE SAME STANDARD ......
Service: excellent.

If you aftersales service is of the same standard as your sales consultant it will totally ensure my satisfaction.

Mr Sparrow, Dartford, Kent
April 2012 VERY SATISFIED
Very satisfied with service throughout.

Mr Penny, London
March 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Mr Fearey, London
March 2012 A PLEASURE TO DEAL WITH
Influenced by: Auto Trader Online

Service: excellent

I am very happy and have been pleased with after sales service to date. Steve was an excellent consultant and a pleasure to deal with - an excellent customer facing representative for your company. Thank you.

Mr Bowles, Maidstone, Kent
March 2012 .... SHE DOES A GREAT JOB
Regular updates received.

Service: excellent.

Keep people like Jennie Kirkby employed as she does a great job.

MOTABILITY CUSTOMER

Mr Mason, London
March 2012 EXCELLENT
Influenced by: previously purchased from dealer.

Service: excellent.

Mr Tuley, Gravesend, Kent
March 2012 JUST KEEP UP THE GOOD WORK!
Influenced by: internet.

Service: excellent.

All in all very good service and my after sale has been very good! SEAT Sidcup staff are all very friendly and helpful even after sale, so I would say just keep up the good work!

Miss Sheppard, Longfield, Kent
March 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Service: excellent.

MOTABILITY CUSTOMER

Mr Wass, London
March 2012 GOOD QUALITY WORK AS PER OTHER VEHICLES IN THE PAST
Influenced by: Daily Telegraph.

Service: excellent.

Good quality work as per other vehicles in the past.

Mr Davies, Sidcup, Kent
March 2012 I HAVE BEEN HAPPY WITH EVERYTHING SO FAR
Service: excellent.

I have been happy with everything so far.

Mrs Kemp, Bexleyheath, Kent
March 2012 HE DID NOT TRY TO PRESSURE ME
Influenced by: my husband has a Peugeot.

Service: excellent.

Andrew is an excellent salesman, I purchased my previous car from him, which my son wrote off, so he knew exactly what I was looking for as a replacement. He searched and found the one for me, he did not try to pressure me into buying a more expensive or bigger car. A very polite and helpful young man and I am more than satisfied with my present car.

Mrs King, Bexley, Kent
March 2012 KNOWLEDGEABLE, EFFICIENT, NOT PUSHY
Influenced by: local showroom and garage facilities.

Service: knowledgeable, efficient, not pushy.

Good service and pricing.

Ms Pullen, Sidcup, Kent
March 2012 EXCELLENT
Influenced by: referral.

Service excellent.

Mrs Wells, Gravesend, Kent
March 2012 10 OUT OF 10
Influenced by: internet.

Service: excellent.

If I get treated like I did when I bought the car from your sales team I'll be very happy. Nothing was too much trouble, they kept me informed & car was even ready before date specified. 10 out of 10 guys.

Ms Draper, Rochester, Kent
March 2012 RECOMMENDATION
Influenced by: recommendation.

Service: excellent.

Miss Latter, Gravesend, Kent
March 2012 EXCELLENT
Influenced by: internet

Service: excellent

Mr Marillat, Ashford, Middlesex
March 2012 EXCELLENT
Influenced by: referral.

Service: excellent.

Mr Causer, Sevenoaks, Kent
March 2012 VERY IMPRESSIVE SERVICE FROM SALES AND SERVICING
Service:
Excellent, no pressure, very helpful, excellent knowledge.

Reminder of date for service and courtesy car all that is required. Very impressive service from sales and servicing thus far.
If the car is as good as the service I will be completely satisfied. Thanks.

Mr Fitzgerald, Sevenoaks, Kent
March 2012 AVERAGE
Influenced by: internet.

Service: average.

Awaiting the original service book showing full history (disappointed to get a duplicate book).
Reminder a month before MOT runs out.

Mr Wadher, Dartford, Kent
March 2012 EXCELLENT
Influenced by: showroom display.

Service: excellent.

Ms Berry, Gravesend, Kent
March 2012 REFERRAL
Influenced by: referral.

Service: poor.

Hopefully there will be no queries but if there are I am sure your aftersales service will be able to help me.

Miss Walkey, Dartford, Kent
March 2012 GOOD
Influenced by: direct mail.

Service: good.

Occasional email or phone call to ensure everything is ok with the vehicle.

Mrs Edmeades, Gravesend, Kent
March 2012 EXCELLENT
Influenced by: internet.

Service: excellent.

Mrs Wood, Longfield, Kent
March 2012 KEEP DOING WHAT YOU ARE DOING
Influenced by: showroom display.

Service: excellent.

Keep doing what you are doing.

Mr Izzard, London
March 2012 FIRST CLASS SERVICE TO DATE
Influenced by: WJ King Email Newsletter.

Service: Excellent.

If a fault occurs during warranty period, it would be good for this to be resolved without delay. The aftersales team are already dealing with some minor after sale vehicle snags. First class service to date.

Mr Giannoni, Bromley, Kent
March 2012 ALREADY SATISFIED - HAD A FOLLOW UP CALL
Regular updates received.

Excellent.

Already satisfied - had a follow up call.

MOTABILITY CUSTOMER

Mrs Pusey, Bromley, Kent
March 2012 WELL PLEASED SO FAR
Influenced by; internet.

Service: excellent.

Continue as you are, just went back today and got promised a new sealant that wasn't good anymore. Well pleased so far.

Mr Ballueder, Beckenham, Kent
March 2012 VERY SATISFIED
Excellent - Stuart Brine (Bromley).
(Very pleasant and professional and helpful).

Very satisfied.

Mr Brett, Orpington, Kent
March 2012 ..... WJ KING WILL ALWAYS BE NUMBER ONE FOR CAR SEEKERS
Regular updates received.

Excellent.

If your aftersales service is as excellent as the Motability Salesman Stuart, then WJ King will always be number one for car seekers.

MOTABILITY CUSTOMER

Mrs O'Brien, Orpington, Kent
March 2012 FRIENDS RECOMMENDATION
Influenced by:
Friends recommendation.

Service received:
Excellent.

Ms Adams, London
March 2012 EXCELLENT
Influenced by:
Previous contact with King's (at Bromley Vauxhall).

Service received:
Excellent.
Follow up by Steve Luton has been good.

Mrs Randall, Horley, Surrey
March 2012 NOT AT ALL PUSHY
We knew we wanted a Vauxhall.
Very friendly and helpful.
Also not at all pushy about extras which has been a problem at other places in the past.

Mr Pyne, Egham, Surrey
March 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Excellent.
The service is just fine.

MOTABILITY CUSTOMER

Mr Mason, London
March 2012 VERY GOOD SERVICE
Charlene Warman was most helpful and considerate - very good service.

Mr Wilson, Bromley, Kent
March 2012 EXCELLENT
Influenced by: Referral.

Service: Excellent.

Miss Lyons, London
March 2012 ALL FIRST CLASS
I would like to take this opportunity to congratulate all the sales staff at WJ King Bexleyheath. Also the valeters, you were all professional right the way through. I would definitely recommend this showroom.
We had to use your aftersales service once and must admit it was first class, rapid response, courtesy. All first class.

Ms Topliffe, London
February 2012 WE HAVE ALWAYS BEEN IMPRESSED BY THE LEVEL OF SERVICE
Influenced by: Direct mail and showroom display.
Service: Excellent.

This is the third Vauxhall car we have bought from WJ King and we have always been impressed by the level of service provided by all the staff. Just continue what you have always been doing for us.

Mr Kelly, London
February 2012 EXCELLENT
Service: Excellent.

Miss Mickute, Bromley, Kent
February 2012 PERSONAL RECOMMENDATION
Influenced by: personal recommendation.
Service: excellent.

Happy with the way things are at Rochester.

Mr Harris, Dartford, Kent
February 2012 GOOD
Influenced by: Bexleyheath Shopping Mall display.

Service: Good.

Mrs Brown, Dartford, Kent
February 2012 EXCELLENT SERVICE
Excellent service.

Mrs Perry, Belvedere, Kent
February 2012 I AM VERY HAPPY WITH THE SERVICE AND FOLLOW UP CALLS
Influenced by: Radio.
Service: Excellent.

I am very happy with the service and follow up calls that I have received.

Miss Williams, Welling, Kent
February 2012 KEEP DOING EXACTLY WHAT YOU ARE DOING
Influenced by: Partners Programme.
Service: Excellent.

Keep doing exactly what you are doing. Excellent sales service and made sure I was completely set and looked after post sale.

Mr Norris, Sidcup, Kent
February 2012 I LOOK FORWARD TO DEALING WITH THIS BRANCH AGAIN
Excellent.
The salesman I dealt with made the whole experience of purchasing a new car very enjoyable. He was knowledgeable about both the brand, the vehicle and the finance options. Personal touches like giving me flowers on collection and sending a hand written note to thank me for my custom were small touches that will ensure I will highly recommend SEAT and Ashley Ide. I look forward to dealing with this branch again and can't recommend them highly enough.

Mrs Martin, Orpington, Kent
February 2012 AFTERSALES SERVICE HAS BEEN EXCELLENT
Influenced by: internet.
Service: excellent.

Aftersales service has been excellent.

Mrs Wade, Gravesend, Kent
February 2012 ...... THE AFTER SALES SERVICE IS FANTASTIC
Influenced by: internet.
Service: excellent.

You don't need anything else, the after sales service is fantastic. Steve Luton was utterly brilliant throughout the whole process and made it easy for us to make our decision to purchase the SEAT COPA.

Miss Fogu, Belvedere, Kent
February 2012 ACCESSIBILITY
Influenced by: accessibility.

Service: Excellent.

Mr Wilkins, Chislehurst, Kent
February 2012 REGULAR UPDATES RECEIVED
Regular updates received.
Excellent.

Just continue your normal good service all round!

Mr Hayes, Rochester, Kent
February 2012 EXCELLENT FRIENDLY SERVICE. ALWAYS VERY HELPFUL.
Influenced by: Recommended by friend.

Service: Excellent.

Excellent friendly service. Always very helpful.

Mr Harris, Dartford, Kent
February 2012 EXCELLENT
Influenced by: Representative.

Service: Excellent.

Mr Ribbins, Rochester, Kent
February 2012 EXCELLENT
Influenced by: referral.

Service: excellent.

Mr Attree, Gravesend, Kent
February 2012 OUTSTANDING SERVICE AND PEOPLE
Regular updates received.
Service: excellent.
Carry on with the great job that you are doing. Outstanding service and people.

Mr Payne, Gravesend, Kent
February 2012 VERY PLEASED
Very pleased.

Ms Durkin, Romford, Essex
February 2012 I WAS TOTALLY SATISFIED WITH THE PURCHASE OF MY NEW CAR
Influenced by: showroom display.
Service: excellent.
I was totally satisfied with the purchase of my new car. The salesman, Steve Lawrence, was extremely helpful, not pushy and did what he said he would, when he said he would. All members of staff were helpful and polite.

Mrs Harle, Sevenoaks, Kent
February 2012 EXCELLENT
Influenced by: showroom display.

Service: Excellent.

Mrs Walker, Dartford, Kent
February 2012 VERY PLEASANT TO DEAL WITH
Very pleasant to deal with.

Mr Trigg, Dartford, Kent
February 2012 REGULAR UPDATES RECEIVED
Regular updates received.

Excellent.

MOTABILITY CUSTOMER

Mrs Shove, Erith, Kent
February 2012 PAST EXPERIENCE
Influenced by: Past experience.

Service: Excellent.

Mrs Brett, Swanley, Kent
February 2012 EXCELLENT
Influenced by: Showroom display.

Service: Excellent.

Mrs Fensom, London
February 2012 I WAS TREATED AS AN INDIVIDUAL
Excellent.
I was very happy with the sales process. I was treated as an individual and at no time did I feel pressurised into making any decisions. All information was clearly and thoroughly explained. If the after sales service is equally as efficient I will be very happy with it.

Miss Wishart, Orpington, Kent
February 2012 INFLUENCED BY MEMBER OF STAFF
Influenced by: Member of staff.

Service: Excellent.

Mr Jempson, Maidstone, Kent
February 2012 EXCELLENT
Influenced by: Internet.

Service: Excellent.

Be available to offer advice.

Mrs Goodson, Bromley, Kent
February 2012 VERY HELPFUL, INFORMATIVE & PLEASANT
My wife bought her car from you and has it serviced there.

Very helpful, informative and pleasant.

Mr Whitehead, West Wickham, Kent
February 2012 EXCELLENT
Excellent.

Still waiting service booklet audio/bluetooth manual and breakdown/warranty details.

Mr Dews, Aylesford, Kent
February 2012 PURCHASED PAST 3 CARS FROM THERE
Excellent.

Purchased past 3 cars from there.

Miss Warren, Bromley, Kent
February 2012 EXCELLENT
Excellent.

Mr Haines, Orpington, Kent
January 2012 VERY SATISFIED WITH THE SERVICE
Influenced by: Referral
Excellent
I am very satisfied with the service from your Sales Consultant, very friendly, very helpful and he has contacted me to make sure I am happy and any queries that I have regarding my new purchase.

Mrs Down, Belvedere, Kent
January 2012 CHARLTON AFC DISCOUNT
Influenced by: Charlton AFC Discount
Excellent.

Mr Gooch, Bexleyheath, Kent
January 2012 HE WAS VERY GOOD AND HELPFUL
He was very good and helpful.

Ms Mason, Bexley, Kent
January 2012 EXCELLENT
Influenced by: showroom display.
Excellent.

Mrs Mills, Sidcup, Kent
January 2012 VERY GOOD SERVICE
Very good service.

Mr Thomas, Bexley, Kent
January 2012 GOOD
Influenced by: friend.
Good.

Mr Hayes, Sidcup, Kent
January 2012 I WOULD DEFINITELY RECOMMEND
Influenced by: internet.
Excellent.
Ashley was fantastic. He knew everything about the car and took time to explain everything to me. I would definitely recommend him to anyone.

Mrs Cutajar, Gravesend, Kent
January 2012 EXCELLENT
Influenced by: referral.
Excellent.

Mr Dean, Gravesend, Kent
January 2012 SHOWROOM DISPLAY
Influenced by: showroom display.
Excellent.

Ms Delbarrio, Sidcup, Kent
January 2012 EXCELLENT
Chance phone call from us.
Excellent.

Mrs Hurworth, Chislehurst, Kent
January 2012 BAD SERVICE ELSEWHERE
Influenced by: bad service elsewhere.
Excellent.

Ms May, London
January 2012 EXCELLENT
Influenced by: Showroom display.
Excellent.

Mr Tydeman, Orpington, Kent
January 2012 GOOD
Occasional updates received.
Good.

Mrs Bell, Gravesend, Kent
January 2012 COULD NOT WISH FOR BETTER HELP FROM YOUR STAFF
I could not wish for better help from your staff.

Mr Manktelow, Gravesend, Kent
January 2012 EXCELLENT
Influenced by: Referral.
Excellent.

Mr Dean, Gravesend, Kent
January 2012 INTERNET
Influenced by: internet.
Excellent.

Mr Hackney, Farningham, Kent
January 2012 ALL VERY HELPFUL
Sales Consultants Service: All very helpful.

Mr Townsend, Sevenoaks, Kent
January 2012 EXCELLENT
Excellent.

Mr Arter, Beckenham, Kent
January 2012 REGULAR UPDATES RECEIVED
Regular updates received.
Excellent.
A follow up phone call, although I know I can ring with any queries I might have.

MOTABILITY CUSTOMER

Mr Burgess, Westerham, Kent
January 2012 THOROUGHLY SATISFIED WITH CONTACT BEFORE, DURING AND SINCE
Influenced by attitude of Nathan at initial enquiry as had a Zafira before and wanted to upgrade to newer car with similar specification.
Excellent.
Thoroughly satisfied with contact before, during and since sale of our new car. Very happy experience. Salesperson (Nathan) listened to our requirements and supplied a superb car. Reduced costs for accessories not purchased at time but required later.

Mr Chambers, Welling, Kent
January 2012 LONG TERM CUSTOMER
Long term customer.
Excellent.

Ms Jenkins, Dartford, Kent
January 2012 CONTINUE WITH YOUR EXCELLENT SERVICE
Excellent.
Continue with your excellent service. A good idea may be to set up a loyalty based discount for servicing.

Mrs Terry, Gravesend, Kent
January 2012 INFLUENCED BY SERVICE BY SALES STAFF
Influenced by service by sales staff.
Excellent.

Mr Brindle, Sevenoaks, Kent
January 2012 COMPLETELY SATISFIED WITH EVERYTHING
Excellent.
I have been completely satisfied with everything while I was buying my car. All I would like is a reminder when it's due for service.

Ms Burke, Orpington, Kent
January 2012 EXCELLENT
Excellent.

Ms Lancaster-Usher, Gravesend, Kent
January 2012 VERY GOOD SERVICE
Very good service.

Mr Aulsberry, Bromley, Kent
January 2012 SALESMAN WAS VERY HELPFUL
Excellent.
Salesman was very helpful with everything I asked about.

Mr Madden, Orpington, Kent
January 2012 INFORMATIVE AND HELPFUL
Mr Brine was very informative and helpful.

Ms Wooloff, West Wickham, Kent
January 2012 EXCELLENT
Influenced by: Shopping Centre display.
Excellent.

Ms Shurmer, Gravesend, Kent
January 2012 HE TOOK ALL THE STRESS OUT OF BUYING A NEW CAR
Tyrone could not have been more helpful. He took all the stress out of buying a new car.

Ms Parsons, Croydon, Surrey
January 2012 EXCELLENT
Excellent.

Mr Senturk, Bexleyheath, Kent
January 2012 I WOULD HAVE NO PROBLEM IN RECOMMENDING FRIENDS
........ I would have no problem in recommending friends to visit your company and showrooms.

Mr Peacock, Bexleyheath, Kent
December 2011 EXCELLENT
Excellent.

Mrs Webber, Sidcup, Kent
December 2011 REFERRED BY FAMILY MEMBER
Referred by family member.
Both Chris Meeks and Ben Searle were very good. Ben was excellent and went the extra mile.

Mrs Futter, Bexley, Kent
December 2011 GOOD
Good.

Mr Bacon, Sevenoaks, Kent
December 2011 MY WIFE & I ARE VERY PLEASED WITH OUR NEW MOTABILITY CAR
Excellent.
My wife and I are very pleased with our new Motability car, it's the best one we have had in a long time.

MOTABILITY CUSTOMER

Mr Tompsett, Dartford, Kent
December 2011 VERY IMPRESSED WITH BOTH THE LEVEL OF SERVICE & FOLLOW UP
Excellent.
Very impressed with both the level of service and follow up after purchasing the vehicle. Steve Luton has been most professional throughout the whole process.

Mr Mangioni, London
December 2011 THE SALES SERVICE I RECEIVED WAS MORE THAN SATISFACTORY
The sales service I received was more than satisfactory. Very pleasant and professional.
Living in Gravesend and working most days in Orpington, then either a courtesy car or lifts to and from servicing would be wonderful.

Mr Bance, Gravesend, Kent
December 2011 EXCELLENT
Excellent.

Mr Higgins, Welling, Kent
December 2011 EXCELLENT
Excellent.

Mr Stenning, Essex
December 2011 NOTHING SEEMS TOO MUCH TROUBLE.....
The sales team have always been helpful and nothing seems too much trouble, always smart and polite at all times, especially Jeff Eyers and Rob Osmond.

Being a regular customer we have a good relationship with aftersales service and would like this to continue.

Mr Smith, Gillingham, Kent
December 2011 JUST CONTINUE THE WAY YOU ARE NOW
Excellent.
Just continue the way you are now.

Mr Welch, Chatham, Kent
December 2011 SEE YOU IN 3 YEARS FOR MY NEXT ONE!
Regular updates received.
Excellent.
Just remind me when a service is due. Otherwise I shouldn't need you for the lifetime of this car. See you in 3 years for my next one!

MOTABILITY CUSTOMER

Mr Brook, Gravesend, Kent
December 2011 WE WILL BE BACK!
Excellent.
Everything was brilliant - no suggestions!
The sales team and manager was absolutely fantastic. Honest, reliable and we consider that got a very good deal. Thank you. We will be back!

Mrs Patten-Jones, Essex
December 2011 AFTER SALES SERVICE IS VERY GOOD
Excellent.
After sales service is very good. As this is my first experience with WJ King I have no negative remarks to say.

Mr Fisher, Dartford, Kent
December 2011 THE SALESMAN WAS POLITE, INFORMATIVE AND FRIENDLY
The salesman was polite, informative and friendly.

Provide a good after service with servicing.

Mr Brown, Orpington, Kent
December 2011 GOOD
Good.
Try and make the service a bit more personal.

Mrs Robson, Greenhithe, Kent
December 2011 HAVE BOUGHT FROM YOU BEFORE AND ALWAYS BEEN HAPPY
Excellent.
Have bought from you before and always been happy.

Mrs Paradise, Essex
December 2011 GOOD
Good.

Mr Davis, Dartford, Kent
December 2011 EXCELLENT SERVICE ALL ROUND
Excellent.
To date it has been an excellent service all round and I cannot think of any other comment at present.

Mrs Ramsey, Gravesend, Kent
December 2011 EXCELLENT
Excellent.

Mr George, Gravesend, Kent
December 2011 EXCELLENT
Excellent.

Mr Shrosbree, Erith, Kent
December 2011 EXCELLENT
Excellent.

Mr Dumont, Dartford, Kent
December 2011 GUY'S VERY GOOD
Guy's very good.
Please put me in the holiday draw. Anywhere hot will do.
Ha ha!

Mr Fothergill, Dartford, Kent
December 2011 THE SALES PERSON I DEALT WITH WAS GREAT
Excellent.
I received a phone call a week later regarding my car. I sent an email but haven't had a response yet.
I had problems with my previous car from another dealer. However, the sales person I dealt with was great. Honest and upfront.

Miss Cole, Surrey
December 2011 REALLY PLEASED WITH THE SERVICE WE RECEIVED
Good.
Really pleased with the service we received from David and be brought the mats around to our house as I didn't want to drive all the way to Bromley.

Mrs Edwards, Surrey
December 2011 IF THE AFTERSALES TEAM ARE AS PROFESSIONAL AS DAVID RONDEAU.
Excellent.

If the aftersales team are as professional as David Rondeau we will be well satisfied. Thank you.

Mrs Nichols, Bromley, Kent
December 2011 THE SERVICE I GOT FROM DARREN WAS SUPERB
Excellent.

The service I got from Darren was superb and was the major contributor to me buying from Kings. To improve aftersales keep me informed and of any offers or promotions available suitable to my vehicle.

Mr Harper, Orpington, Kent
December 2011 EXCELLENT
Excellent.

Mrs Blackwell, Beckenham, Kent
December 2011 EXCELLENT
Excellent.

Mr Bennett, Orpington, Kent
December 2011 I CANNOT THINK THAT I COULD HAVE BEEN BETTER LOOKED AFTER
Excellent.

I cannot think that I could have been better looked after. Tony Phillips really went the extra mile in helping me - even giving me a mini practical lesson as I haven't driven for many years.

Mr Llewellyn, London
December 2011 EXCELLENT
Excellent.

MOTABILITY CUSTOMER

Mr Lane, Dartford, Kent
December 2011 EXCELLENT
Excellent.

MOTABILITY CUSTOMER

Mrs Raymond, London
December 2011 I HAVE ALWAYS BEEN SATISFIED WITH ALL BUSINESS TRANSACTIONS
Professional, sympathetic, promptness in service, friendly.

I have always been satisfied with all business transactions with your garage.

MOTABILITY CUSTOMER

Ms Rice, Sidcup, Kent
December 2011 EXCELLENT SERVICE
Excellent service. Very polite and helpful.

MOTABILITY CUSTOMER

Ms Price, London
November 2011 GOOD STANDARDS - KEEP IT UP
Regular updates received.
Excellent.
Ian was very helpful as he provided me with excellent customer service along with Paul, his colleague, who dealt with me whenever Ian was not around. Good standards. Keep it up.

MOTABILITY CUSTOMER

Mr Ansong, London
November 2011 EXCELLENT
Excellent.
Very pleased with the car and Steven Lack from Welling Suzuki was very helpful.

Miss Pearse, Erith, Kent
November 2011 GOOD
Good.
Simply to provide a helpful response if problems arise.

Mrs Donnelly, London
November 2011 EXCELLENT
Excellent.
Operate same professional attitudes in your service areas as sales.

Mrs Gates, London
November 2011 HE WASN'T PUSHY IN ANY WAY
Mr Ansell was very helpful and efficient. He wasn't pushy in any way, an excellent salesman!

Ms Gray, Bexleyheath, Kent
November 2011 EXCELLENT
Excellent.
Jennie has been extremely helpful, keeping in touch throughout.

Mrs Scorey, Dartford, Kent
November 2011 GOOD
Good.
A courtesy vehicle whilst mine is being serviced etc. would be nice.

Mrs Thompson, Sevenoaks, Kent
November 2011 SERVICE SO FAR HAS BEEN EXCELLENT
Excellent.
Service so far has been excellent, just keep it up with the after sales service.

Mrs Crone, Dartford, Kent
November 2011 VERY HAPPY WITH THE SALES PROCESS
Excellent.
Very happy with the sales process and received good advice and personal service from Ben.

Mr Meynell, Sidcup, Kent
November 2011 REGULAR UPDATES RECEIVED
Regular updates received.
Excellent.
I believe the service I received will continue and it will always be an excellent one.

MOTABILITY CUSTOMER

Mrs Ali, London
November 2011 KEEP UP THE GOOD SERVICE
Keep up the good service that I have received up to date.

Mrs May, Erith, Kent
November 2011 CHANGE CAR EVERY 3 YEARS (PASSPORT SCHEME)
Change car every 3 years (Passport Scheme).
Happy with sales service.
I've had a new car from you every 3 years since 1954 - A55 Albany Park, first car.

Mr Sherry, Sidcup, Kent
November 2011 MORE THAN HAPPY WITH THE SERVICE
More than happy with the service.
A very professional salesman.

Ms Cozens, Maidstone, Kent
November 2011 EXCELLENT
Excellent.

Mr Martin, Gillingham, Kent
November 2011 EXCELLENT
Excellent.
Prompt attention to any problems we get.

Mr Browning, Bexleyheath, Kent
November 2011 CONTACTED ME AS AGREED ONE WEEK AFTER COLLECTION
Good.
The salesman Steve contacted me as agreed one week after collection to check I was happy with the car and explained any queries I had.

Mrs Randerson, Gillingham, Kent
November 2011 KEEP UP THE GOOD WORK & COMMUNICATION
Excellent.
Keep up the good work and communication that I've been receiving up to now.

MOTABILITY CUSTOMER

Mr Soutar, Gravesend, Kent
November 2011 EXCELLENT
Excellent.
Special offers, the loyalty bonus and 0% finance persuaded me to purchase a new Vauxhall when initially I was looking at other cars.

Mr Kleywegt, Gravesend, Kent
November 2011 A PLEASURE TO DO BUSINESS WITH HIM
Excellent.
I cannot thank Stephen Laurence enough. He talked me through all the questions that I asked and took time to come out with me for a test drive even though he was extremely busy. The after sales service is brilliant, it was really good to know he cared about how I was getting on with the new car. A pleasure to do business with him.

Mrs Milroy, Sevenoaks, Kent
November 2011 FIRST CLASS
First class.
Please carry on with your excellent service as always.

Ms Mills, Dartford, Kent
November 2011 VERY HELPFUL
Very helpful.

Ms Axelson, Dartford, Kent
November 2011 FRIENDLY
Friendly.

Mr McGreger, Middlesex
November 2011 EXCELLENT
Excellent.

Mr Freestone, Greenhithe, Kent
November 2011 THE BEST SERVICE I HAVE HAD FROM A CAR DEALER
Excellent.
Could not have asked for better assistance. The best service I have had from a car dealer, especially as I am disabled. You went out of your way to help me, and in this day and age that's saying something.
Well done.

MOTABILITY CUSTOMER

Mrs Stratford, South Ockendon, Essex
November 2011 EXCELLENT
Excellent.
Email reminder of Service/Lifetime Warranty works due.

Mr Wilson, Bexley, Kent
November 2011 IF YOUR AFTERSALES IS AS GOOD AS YOUR SALES CONSULTANT....
Excellent.
If your aftersales service is as good as your sales consultant I will be well pleased. Let's wait and see.

Mr O'Flaherty, Orpington, Kent
November 2011 VERY GOOD
Very good.

Mr Beven, Orpington, Kent
November 2011 EXCELLENT
Excellent.

Mrs Johnston, Croydon, Surrey
November 2011 BY CONTINUING TO RECEIVE THAT PERSONAL TOUCH
Excellent.
By continuing to receive that personal touch.

MOTABILITY QUESTIONNAIRE

Mr New, London
November 2011 EXCELLENT
You have already arranged an appointment to help me use my phone with the car as I did not bring it with me on the day I collected the car.
In the future it would be helpful if I can come in with any queries.

Mrs Lee, Orpington, Kent
November 2011 EXCELLENT
Excellent.
Do not bombard us with information but keep us up to date with important dates such as service reminders.

Mr Hart, Bromley, Kent
November 2011 VERY HELPFUL AND PLEASANT
I found Mr Ian Warnock very pleasant and helpful. Thank you.

Mr Wallis, Orpington, Kent
November 2011 REACT IN A POSITIVE MANNER TO ANY PROBLEMS
Excellent.
Just by being able to react in a positive manner to any problems I might encounter.

Mr Brown, Bromley, Kent
November 2011 TO KEEP UP THE HIGH STANDARD WE HAVE SO FAR RECEIVED
Excellent.
To keep up the high standard we have so far received from you.

Mr Valet, West Wickham, Kent
November 2011 EXCELLENT
Previous experience.
Excellent.

Mr Tottman, West Wickham, Kent
November 2011 CARRY ON WITH THE GOOD WORK
Excellent.
Carry on with the good work.

Mr Watson, Chislehurst, Kent
November 2011 VERY GOOD ADVICE & HELP
Very good advice and help in our second new car purchase from Tony.

Ms Reader, Sevenoaks, Kent
November 2011 EXCELLENT
Direct contact.
Excellent.

Mr Stratford, Oxted, Surrey
November 2011 VERY GOOD
Very good.

Ms Webster, Beckenham, Kent
November 2011 PLEASED TO DO BUSINESS WITH YOURSELVES IN THE FUTURE
I liked i20 Hyundai to look at, plus it received a really good review in 'What Car' magazine.
I considered Tony Phillips conducted the whole car buying superbly, no hitches and he had a nice friendly personality.
Well at the moment the car is superb, no faults, and the purchase of the vehicle was headache free, especially as we have the disability forms to deal with.
I shall be pleased to do business with yourselves in the future.

Mr Patrick, Bromley, Kent
November 2011 GOOD
Good.

Mrs J Quilligan, London
November 2011 PLEASANT, HELPFUL WITHOUT PRESSURE
Pleasant, helpful, without pressure.

Ms Barrett, Orpington, Kent
November 2011 VERY GOOD AND KIND SERVICE
Had previous Motability car. Liked the service so stayed.
Very good and kind service. He couldn't do enough for us.
Very happy. Thanks.

MOTABILUTY CUSTOMER

Mr Bowen, Erith, Kent
November 2011 4 PREVIOUS NEW CARS PURCHASED BY OUR HOUSEHOLD
4 previous new cars purchased by our household.
Very good.

It would be appreciated if a free courtesy car was made available for when a car is in for service, etc. to eliminate the extreme inconvenience we have encountered in the past.

Mr Walshe, Bexley, Kent
November 2011 THANK YOU DARTFORD WJ KING
I just wanted to say thank you for such good service today.
My car was recalled so needed to have the brakes done - your chap collected my car from my work, such a lovely friendly guy and Carol on Service kept me updated throughout the day.
I can see why I bought my car from you now.
Thank you Dartford WJ King.

SERVICE CUSTOMER

Miss Jacobs, Sidcup, Kent
October 2011 THE BEST CUSTOMER SERVICE I HAVE RECEIVED IN A LONG TIME
I am writing in praise of Kevin Rolph, one of your employees at your Woolwich dealership.
I'm so impressed by his inter-personal skills, his knowledge, his determination to find resolutions to issues, his professionalism, commitment to making me feel valued, listened to and above all he is true to his word.
His is by far the best customer service I have received in a long time.

SERVICE CUSTOMER

M.B., London
October 2011 EXCELLENT
Excellent.
Send me some mats please!

Mr Timmins, Orpington, Kent
October 2011 CHARLTON ATHLETIC PROMOTION
Charlton Athletic promotion.
Excellent.
I'm sure any service I receive in the future will be to the high standard already received.

Mr Sweeney, London
October 2011 CONTINUE AS IS
Regular updates received.
Excellent.
Continue as is.

MOTABILITY CUSTOMER

Mr Randall, London
October 2011 IAN GERMANY WAS EXCELLENT IN EXPLAINING DETAILS
Ian Germany was excellent in explaining details of vehicle and Motability.
Just keep salesmen like Ian Germany on your sales team.

MOTABILITY CUSTOMER

Mr Long, London
October 2011 BEST CUSTOMER SERVICE OUT OF THE VAUXHALL BRANCHES VISITED
Best customer service out of the Vauxhall branches visited.
Excellent.

Miss Wesbroom, Chatham, Kent
October 2011 MET MY CRITERIA PERFECTLY WITH THE MODEL THEY SELECTED
I was looking for a new car and the sales team met my criteria perfectly with the model they selected for me.
Great service from all staff, especially Nathan.

Mr Light, Swanscombe, Kent
October 2011 .....HAVE ALWAYS BEEN SATISFIED WITH THE SERVICE
I have been a Kings customer for many years and have always been satisfied with the service I have received from the Farningham branch.
Note I purchased this particular car from Swanley (opposite the Bull) but note it is not listed in the drop down menu above.

Mr Hayward, Swanley, Kent
October 2011 HAVE BEEN A CUSTOMER FOR OVER 20 YEARS
Have been a customer for over 20 years.
Excellent.

Mr Phyall, Gravesend, Kent
October 2011 I KNOW YOU'LL BE THERE TO HELP
Excellent.
It's the fact that if I have a problem with the car, I know you'll be there to help, whether it's parts or something more serious.

Mr Webb, Rochester, Kent
October 2011 EXCELLENT
Excellent.
I would like the car to be collected and delivered for servicing.

Mrs Hutley, Orpington, Kent
October 2011 CONTINUE WITH QUALITY OF SERVICE OFFERED TO DATE
Past experience.
Excellent.
Keep garage at Strood site and continue with quality of service offered to date.

Mrs Pike, Rochester, Kent
October 2011 GREAT SERVICE
Excellent.
Nathan great service and professional from the offset. "Keep this man"

Miss Brown, London
October 2011 BELOW AVERAGE
Below average.

Mrs Walton, Sidcup, Kent
October 2011 A VERY PROFESSIONAL AND EXCELLENT SERVICE
Excellent.
A very professional and excellent service.

Mr Goldsmith, Bromley, Kent
October 2011 VERY SATISFIED
Excellent.
Very satisfied.

Mrs O'Brien, Bromley
October 2011 COMPLETED SATISFIED WITH THE WAY VAUXHALL HAS TREATED ME
I have always been completely satisfied with the way that Vauxhall has treated me.

Mrs Heneghan, Dartford, Kent
October 2011 100% IN EACH DEPARTMENT
We have found WJ King to be 100% in each department.

Mr Derrick Medlen is 100%.

Mr Christmas, West Malling, Kent
October 2011 AVERAGE
Average.

Mrs Hunt, Sidcup, Kent
October 2011 GOOD
Good.
Carry on with the good service.

Mr Preston, Dartford, Kent
October 2011 REGULAR UPDATES RECEIVED
Excellent.
Regular updates received.
Couple of problems with car, fix these promptly.

MOTABILITY CUSTOMER
October 2011 EXCELLENT
Excellent.
Regular updates received.

MOTABILITY CUSTOMER

Miss Curtis, Sidcup, Kent
October 2011 GOOD
Good.

Mr Slatter, Dartford, Kent
October 2011 NO IMPROVEMENT NEEDED
Excellent.
All very professional, no improvement needed.

MOTABILITY CUSTOMER

Miss Chidgey, Orpington
October 2011 THANKS AGAIN!
Good.
Andy was excellent an guided me through the process step by step. All the staff were very friendly and extremely helpful. Thanks again!

Miss Watson, London
October 2011 EXCELLENT
Excellent.
I wouldn't necessarily expect a call from the salesman after the sale, however I would like to know he is available to contact should I need anything in future (which he said he would be and gave me his number).

Miss Tear, Greenhithe, Kent
October 2011 THERE IS NOTHING MORE YOU COULD DO
Excellent.
There is nothing more you could do, the service has been excellent.

MOTABILITY CUSTOMER

Mr Smith, Swanley, Kent
October 2011 VERY IMPRESSED WITH THE SERVICE
Excellent.
Jenny was very helpful throughout the whole process. Very impressed with the service.

MOTABILITY CUSTOMER

Mrs Horton, London
October 2011 EFFICIENT & MOST PLEASANT TO DEAL WITH!
Efficient and most pleasant to deal with!

Mrs Midwinter, Bexley, Kent
October 2011 VERY NICE YOUNG MAN
Drive past on my way to work and knew I wanted a Picanto.

Very nice young man with lots of patience.

Mrs Heasman, Orpington, Kent
October 2011 OFFERS FOR SEASON TICKET HOLDERS AT CHARLTON
Offers for season ticket holders at Charlton.

Friendly, helpful staff.

Mr O'Sullivan, London
October 2011 CAN'T FAULT THE TEAM
Excellent.
I have had a follow up phone call and the car has been recalled for a malfunction that I was unaware of. The company will pick up my car and drop it back, which is very convenient to me. Can't fault the team.

Mrs Ward, Dartford, Kent
October 2011 PROFESSIONAL EXPERTISE
Excellent.
I was very impressed with Nathan's manner and professional expertise. He is a credit to you.

Mr Yates, Dartford, Kent
October 2011 COMPLETELY SATISFIED
Excellent.
I was completely satisfied with the service provided.

Mrs Churchward, Rochester, Kent
October 2011 REGULAR UPDATES RECEIVED
Excellent.
Regular updates received.

MOTABILITY CUSTOMER

Mrs Sheehan, Grays, Essex
October 2011 EXCELLENT
Excellent.

Mr Evans, Greenhithe, Kent
October 2011 VERY EFFICIENT, FRIENDLY
He was very efficient, friendly and fully up to date with all aspects of the car I purchased.
It would be helpful if you collected the car for service and returned it same day.

Mr Field, Longfield, Kent
October 2011 VERY PROFESSIONAL AND EXTREMELY PLEASANT TO DEAL WITH
I would like to say how lucky the dealership is to have staff like Gary and Rebecca. They are both very professional and extremely pleasant to deal with. Obviously experience and training are relevant but certain traits come naturally.

I do not think these abilities to relate to an ever increasing variety of customers should go unmentioned.

SERVICE CUSTOMER

Mr Catlin, Welling, Kent
September 2011 THE SERVICE I HAVE RECEIVED HAS BEEN TOP CLASS
Can I take the opportunity of thanking you for picking up my Peugeot when it was due to be serviced........
The service I have received has been top class.
When I call, I find your staff really helpful and friendly. What is really important for me is courtesy, kindness and helpfulness and this is what I get from you.

SERVICE CUSTOMER

Miss Turner, Orpington, Kent
September 2011 IT WAS SO GOOD TO BE LOOKED AFTER SO PROFESSIONALLY
I'm sure I'll be very satisfied with the aftersales service which has been offered. It was so good to be looked after so professionally as I was by Mr Steven Lack.

Mrs Fox, Bexley, Kent
September 2011 EXCELLENT
Excellent.
Keep doing what you did for us.

Mr Bevis, Bromley, Kent
September 2011 VERY GOOD SERVICE
Excellent.
Very good service.

Mr Cayzer, Orpington, Kent
September 2011 WE ARE VERY IMPRESSED WITH W J KING
We are very impressed with WJ King, especially the salesman Jeff Ayres. He was very professional from the start, as were all other staff including the chap who took us on our test drive. We had a courtesy call and an email within 3 days of our first contact with WJ King.
If the aftersales service continues in the manner we have been treated so far, we would have no complaints.

Mrs Tilley, Gillingham, Kent
September 2011 PERFECTLY SATISFIED, NO OTHER REQUIREMENTS NEEDED
Excellent.
Perfectly satisfied, no other requirements needed.

Mr Bennet, West Malling, Kent
September 2011 EXCELLENT
Sat was excellent ...... a credit to WJ King.

Mr King, Chislehurst, Kent
September 2011 HAVE ALREADY RECOMMENDED YOU TO FRIENDS AND FAMILY
Your consultant David was very friendly and helpful at the time of purchase. And we have been very impressed with the follow up after sales calls.
Have already recommended you to friends and family.

Mrs Murray, Hertford
September 2011 OVERALL A GREAT EXPERIENCE
Nathan was so helpful, even to the point of ringing me back a week after I bought the car to make sure I was happy with my purchase.
Overall a great experience. Thank you.

Mr Green, Swanscombe, Kent
September 2011 VERY GOOD AND POLITE
Very good and polite.

Mr Hough, London
September 2011 VERY HELPFUL AND STRAIGHTFORWARD
Very helpful and straightforward.

Ms Pulfer, Bexleyheath, Kent
September 2011 QUALITY AND VALUE AND GOOD PRICE
Quality and value and good price.
Excellent sales person.

Mr Mensah, London
September 2011 FIRST CLASS!
First class!

Mr Brooks, Bexleyheath, Kent
September 2011 EXCELLENT
Excellent.

Mr Belk, Sidcup, Kent
September 2011 FRIENDLY, HELPFUL AND CARING
Friendly, helpful and caring.

Mr Bull, Maidstone, Kent
September 2011 A VERY PLEASANT YOUNG MAN
Guy, a very pleasant young man. Also aftersales service.

Ms Cook, Dartford, Kent
September 2011 EXCELLENT SERVICE
Excellent service from Mr Rob Haines.

Mr Miller, Tonbridge, Kent
September 2011 VERY HELPFUL
Very helpful.

Ms Boxall, Orpington, Kent
September 2011 HAVE ALWAYS BEEN COMPLETED SATISFIED
I have dealt with WJ King for many years (and before that with Cliffords) and have always been completely satisfied with the service I have received. The staff are always very friendly and helpful.

SERVICE CUSTOMER

Patricia, London
September 2011 FIRST CLASS
No complaints. First class.

MOTABILITY CUSTOMER

Mr Rowe, London
September 2011 EVERYTHING WENT SMOOTHLY
Everything went smoothly.

MOTABILITY CUSTOMER

Mrs Adeyemi, London
September 2011 EXCELLENT - AS ALWAYS
Excellent - as always.

Mr Wright, Orpington, Kent
August 2011 MY VERY FIRST ENCOUNTER WITH AN UNPUSHY CAR SALESMAN
I would like to say thank you to Mr Michael Morgan. My very first encounter with an unpushy car salesman. A credit to WJ King of Bromley.

Mrs Hall, Ashford, Kent
August 2011 IT WAS A PLEASURE TO DEAL WITH THE COMPANY
.... Standard plus the information about the Motability car and its workings a great help. At no time did I feel under any pressure and it was a pleasure to deal with the Company.

MOTABILITY CUSTOMER

Mrs Meacham, Orpington, Kent
August 2011 ABOVE AND BEYOND LEVEL OF SERVICE
Your salesman provided an above and beyond level of service.

MOTABILITY CUSTOMER

Mr Simpson, Croydon
August 2011 TOP MARKS
Top marks, no comment. Your salesman Steve should be commended.

MOTABILITY CUSTOMER

Mr Moss, London
August 2011 MOST USEFUL THING IS COLLECTION AND DELIVERY OF VEHICLE
The most useful thing to me is collection and delivery of vehicle when it comes back for service. This service was offered by Mr Smith.

MOTABILITY CUSTOMER

Mrs Mann, Gravesend, Kent
August 2011 HIGH LEVEL OF EFFICIENCY AND COURTEOUSNESS
...... By continuing the high level of efficiency and courteousness accorded to me throughout.

MOTABILITY CUSTOMER

Mrs Glenister, Sevenoaks, Kent
August 2011 VERY GOOD
Up till yet it has been very good.

MOTABILITY CUSTOMER

Mr Moody, Bexleyheath, Kent
August 2011 EXCELLENT
Excellent!

Mr Stickells, Gravesend, Kent
August 2011 VERY HAPPY WITH HIS ASSISTANCE
Very happy with his assistance.

Mr White, Erith, Kent
August 2011 IT WAS A PLEASURABLE EXPERIENCE
Ben was helpful, patient, intelligent and funny. All the staff were friendly. It was a pleasurable experience.

Mr Hopewell, London
August 2011 VERY PLEASED WITH THE SERVICE WE RECEIVED
We were very pleased with the service we received with WJ King, so decided to go back there when the time came to change our car.
Service was very good. Jennie was always friendly and helpful and did everything to make sure we were happy with the new car.

MOTABILITY CUSTOMER

Mrs Russon, Sidcup, Kent
August 2011 EXTREMELY HELPFUL
Extremely helpful, answering many queries.
As a disabled person I found no problems with access to the showroom.

Mrs Burchill, Orpington, Kent
August 2011 VERY PERSONAL TOUCH - REALLY IMPRESSED
Very personal touch - really impressed.
Had a follow-up phone call a week after buying the car - this was really good.

Mrs Bush, Bexleyheath, Kent
August 2011 VERY HELPFUL
Very helpful.

Mr Chiesman, London
August 2011 VERY PLEASED WITH THE SERVICE
Looking for a new family car, so did the rounds of the dealers. Also bought cars from here before.
Excellent, lots of info, friendly but not pushy, really nice, very pleased with the service.

Mr Whitmore, Sidcup, Kent
August 2011 VERY GOOD
It was very good, initially by Paul and then by Rob.

Mr Jarvis, Chatham, Kent
August 2011 STEVE THE SALES CONSULTANT WAS EXCELLENT
Steve the Sales Consultant was excellent.

Mr Skilling, Rochester, Kent
August 2011 VERY HELPFUL
Very helpful.

Mr Coley, Gillingham, Kent
August 2011 FRIENDLY, PROFESSIONAL AND NOT PUSHY!
Friendly, professional and not pushy!

Mr King, Maidstone, Kent
August 2011 HELPFUL, FRIENDLY, INFORMATIVE AND SINCERE
A friend purchased one.
Helpful, friendly, informative and sincere.

Mr Hill, Maidstone, Kent
August 2011 WJ KING IN THE PAST HAS GIVEN ME GOOD SERVICE
WJ King in the past has given me good service.
He (Robert Osmond) was pleasant, helpful and kept us informed.

Mr Overy, Dartford, Kent
August 2011 ROBERT OSMOND WAS EXCELLENT
Robert Osmond was excellent from initial enquiry to vehicle collection.

Mr Shepherd, Peacehaven, East Sussex
August 2011 CANNOT FAULT WAYNE MANN
Cannot fault Wayne Mann.

MOTABILITY CUSTOMER

Mr Abbott, Gravesend, Kent
August 2011 VERY GOOD
Very good.

MOTABILITY CUSTOMER

Mr King, Swanscombe, Kent
August 2011 VERY HELPFUL, KNOWLEDGEABLE, COURTEOUS & EFFICIENT 10/10
By the very helpful test drive.
Very helpful, knowledgeable, courteous and efficient. 10/10

MOTABILITY CUSTOMER

Mrs Mann, Gravesend, Kent
August 2011 KEEP UP THE GOOD WORK
Always good, friendly advice.
Good professional manner.
Keep up the good work.

MOTABILITY CUSTOMER

Mrs Martin, Swanley, Kent
August 2011 WE HAVE HAD OUR LAST 5 MOTABILITY FROM KINGS
Steve is always helpful and efficient. We have had our last 5 Motability from Kings (or previous owners) so we have known Steve for a long time and will come back again!

MOTABILITY CUSTOMER

Mr Barnes, Swanscombe, Kent
August 2011 VERY HELPFUL, INFORMATIVE AND POLITE
I was very happy the way I was dealt with and more than satisfied with the salesman who I dealt with, very helpful, informative and polite.

Mr Hamilton, London
August 2011 VERY GOOD
Very good.

Mr Hart, Longfield, Kent
August 2011 NOTHING TOO MUCH TROUBLE
Always been satisfied with Dartford Branch (third vehicle from there).
Very helpful, not pushy, very pleasant, nothing too much trouble.
Up to now the Dartford staff have been very helpful and hopefully this situation would not change.

Mr Barclay, Longfield, Kent
August 2011 EXCELLENT SERVICE GIVEN
Excellent service given, good knowledge of products and sales available.

Mrs Sutton, Dartford, Kent
August 2011 VERY HELPFUL
Bought from you before.
Very helpful.
Very happy with smoothness of transaction and communication.

Miss White, Greenhithe, Kent
August 2011 FRIENDLY, INFORMATIVE
Friendly, informative.

Mr Evans, Purfleet, Essex
August 2011 ALWAYS HAVE BEEN TREATED WELL
I have dealt with them at your Dartford and Gravesend branches since 1968.
Always have been treated well.

Mr Huntington, Longfield, Kent
August 2011 VERY HELPFUL. NO PRESSURE TO BUY. COURTEOUS AND POLITE.
Saw car while I was driving and was very impressed.
Very helpful. No pressure to buy. Courteous and polite.

Mr Tylee, Dartford, Kent
August 2011 WOULD RECOMMEND TO OTHERS!
We received an excellent service, very professional and helpful. Would recommend to others!

Mrs Hopkins, Tadworth, Surrey
August 2011 EXCELLENT SERVICE
Excellent service, very personal.

MOTABILITY CUSTOMER

Mrs Pozella, London
August 2011 KEEP UP THE SERVICE I HAVE RECEIVED
Yes, the staff were really helpful and they would answer all questions fully.
Keep up the service I have received.

MOTABILITY CUSTOMER

Mrs Hill, Bromley, Kent
August 2011 VERY EFFICIENT, CLEAR AND POLITE
Very efficient, clear and polite.

Mr Nall, Westerham, Kent
August 2011 CARRY ON AS YOU ARE
Chose several years ago as my nearest Vauxhall dealer.
Steve Meekums has sold me my last three cars and is excellent.
Carry on as you are.

Mrs Lloyd-Williams, Bromley, Kent
August 2011 VERY GOOD AND EFFICIENT
Very good and efficient.

Mr Mott, Bromley, Kent
August 2011 VERY GOOD. EXCELLENT.
Very good, excellent.

MOTABILITY CUSTOMER

Mrs Langley, London
August 2011 VERY GOOD AND HELPFUL
Very good and helpful.

MOTABILITY CUSTOMER

Miss Jenns, Erith, Kent
August 2011 VERY HELPFUL
Very helpful in showing the car I liked.

MOTABILITY CUSTOMER

Mrs Hanlon, Bexleyheath, Kent
August 2011 COULD NOT DO BETTER
He could not do better.

MOTABILITY CUSTOMER

Mr Laver, Bexleyheath, Kent
July 2011 A VERY SATISFIED CUSTOMER
I brought my car in to be serviced yesterday and must say I am impressed by the service I received..........
My rear brake pads are due to be replaced anytime soon and surely you have won yourselves a returning customer. To all the people I spoke with and those in the background that I didn't see who made my experience so brilliant, keep up the good work!
A very satisfied customer.

Mr Makinde, Purfleet, Essex
July 2011 THE SERVICE COULD NOT BE BETTERED
Have always had excellent service.
The service could not be bettered.
Since having Motability cars through WJ King's, the before and after sales service has been excellent.

MOTABILITY CUSTOMER

Mr Hoskins, Sidcup, Kent
July 2011 IT IS EXCELLENT
It is excellent.

MOTABILITY CUSTOMER

Mrs Sharif, London
July 2011 VERY POLITE AND HELPFUL
Very polite and helpful.

MOTABILITY CUSTOMER

Miss Howard, Erith, Kent
July 2011 PROFESSIONAL
Professional.

MOTABILITY CUSTOMER

Mrs McGill, Gravesend, Kent
July 2011 CUSTOMER SERVICE, AS ALWAYS, BEEN OUTSTANDING
Customer service, as always, been outstanding.
I can't think of any improvement. It always seems first class to me.

MOTABILITY CUSTOMER

Miss Smith, London
July 2011 UNDERSTANDS THE ISSUES AROUND DISABILITY AND NOT PATRONISING
James is always polite and helpful. He understands the issues around disability and not patronising. He is a very special understanding individual. He made sure sufficient fuel was in my new vehicle as he knew I had difficulty at the garage.

MOTABILITY CUSTOMER

Mrs Chamberlain, Dartford, Kent
July 2011 THE SERVICE IS ALWAYS FIRST CLASS
Steve Meekums was extremely helpful.

I have used WJ Kings for my last 4 cars and the service is always first class.

MOTABILITY CUSTOMER

Mrs Raven, Orpington, Kent
July 2011 FIVE STAR SERVICE
Very, very good. First class. Mr. Patrick Card kept us informed all the time. Five star service.
Please just keep up the very good customer care, we will pass the word!!!
We cannot thank you enough. Keep up the good service.

MOTABILITY CUSTOMER

Mr Denning, Bexleyheath, Kent
July 2011 VERY GOOD
Good service.
Very good.
Carry on doing what you do.

MOTABILITY CUSTOMER

Mr Moore, Gravesend, Kent
July 2011 WJ KINGS WERE FANTASTIC........ PERFECT!
Very helpful, flexible, friendly.
I previously purchased a new Ford Kuga from <another dealer> and their service was appalling. WJ Kings were fantastic and need to carry on just the way they are. Perfect!

MOTABILITY CUSTOMER

Mr Alderton, Dartford, Kent
July 2011 GOOD SERVICE
Good service.

MOTABILITY CUSTOMER

Mr Singh, Gravesend, Kent
July 2011 JUST CARRY ON WITH THE GREAT SERVICE
I have always received 1st class service from all the team, i.e. sales and service. I have a Motability car since May 2008, now on second car. Derrick Medlen has been a great help.

Just carry on with the great service that your team already supply.

MOTABILITY CUSTOMER

Mr Doyle, Welling, Kent
July 2011 I WAS COMPLETELY SATISFIED
I was completely satisfied with the Consultant's service.

MOTABILITY CUSTOMER

Mr Harris, London
July 2011 MADE THINGS EASY TO UNDERSTAND
Very good. Made things easy to understand.

MOTABILITY CUSTOMER

Mrs Charvey, Sidcup, Kent
July 2011 IAN GERMANY WAS EXCELLENT
Ian Germany was excellent.
The aftersales service is very good. Very helpful staff.

Mr Judge, London
July 2011 THE GUYS AT THE WOOLWICH BRANCH WERE FANTASTIC!
The guys at the Woolwich branch were fantastic!
All good so far.

Mr Shering, London
July 2011 SUPERB IN EVERY WAY
Superb in every way. Friendly but not intrusive. Very efficient.

Mrs Davies, London
July 2011 VERY GOOD
Very good.

Mr Allsop, Dartford, Kent
July 2011 ALL VERY HELPFUL AND POLITE
I found you all very helpful and polite. I am satisfied with the end result.

Ms Bywater, London
July 2011 JENNIFER & PATRICK WERE VERY HELPFUL
Jennifer & Patrick were very helpful (Sidcup branch).

Miss Keys, Belvedere, Kent
July 2011 EXCELLENT
Excellent! (Ben, and a little help from Patrick)
Ben - the flowers were a lovely touch, thank you!

Mrs Cotterill, Bromley, Kent
July 2011 GREAT SERVICE
Great service. Cannot think of anything more your company could do that would be a benefit to customers.

Mr Parsons, Sidcup, Kent
July 2011 VERY GOOD
Very good, kept up to date with delivery of the car, very pleased.

Mr Playle, Ilford, Essex
July 2011 EXCELLENT
I hired a Peugeot many years ago and was impressed by the drive and build quality.
Excellent - Dave O'Hara (Sidcup).

Mr Maslin, Westgate-on-Sea, Kent
July 2011 A CREDIT TO WJ KING
From previous sales, we have the utmost confidence in the advice given by Mr Osmond.
Always helpful, with good advice, courteous and thoroughly professional. A credit to WJ King.

Mr Hinde, Longfield, Kent
July 2011 VERY GOOD
Very good.

Mrs Ray, Chatham, Kent
July 2011 COULD NOT ASK FOR A BETTER SALESMAN
You have good deals for Meriva plus I've dealt with you before.
Could not ask for a better salesman.

Mr Munn, Maidstone, Kent
July 2011 EXCELLENT SERVICE AND EXCELLENT KNOWLEDGE OF PRODUCTS
Excellent service and excellent knowledge of products.
Very quick in getting our new car.

Mrs Rogers, Gravesend, Kent
July 2011 VERY HELPFUL, NOT PUSHY
Always been satisfied with Dartford Branch (third vehicle from there).
Very helpful, not pushy, very pleasant, nothing too much trouble.

Mr Barclay, Longfield, Kent
July 2011 EXCELLENT (AS ALWAYS)
I know Nathan well and have purchased cars from him before.
Excellent (as always) - delivers everything I request!

Ms Baker, Dartford, Kent
July 2011 SALES AND ALL STAFF EXCELLENT
We always used Westerns and Kings are continuing the good work.
Sales and all staff excellent.

Mrs Nunn, Longfield, Kent
July 2011 VERY HELPFUL AND INFORMATIVE
Very helpful and informative and gave me the time I needed to get accustomed to the car.

Mr Sheridan, Broxbourne, Hertfordshire.
July 2011 ALWAYS HELPFUL, INFORMATIVE, COURTEOUS
Always helpful, informative, courteous.

Mrs Toomer, Swanley, Kent
July 2011 EXCELLENT SERVICE GIVEN
Excellent service given, good knowledge of products and sales available.

Mrs Sutton, Dartford, Kent
July 2011 EXCELLENT SERVICE AND ATTENTION TO DETAIL
Excellent service and attention to detail.

Mrs Stillman, Bromley, Kent
July 2011 ENJOYED DEALING WITH SAT
Enjoyed dealing with Sat.

Ms Laughton, Sidcup, Kent
July 2011 VERY GOOD
Very good.

Mr Starr, Orpington, Kent
July 2011 I WAS TREATED WITH COURTESY AND HELPFULNESS
I was treated with courtesy and helpfulness and as a person, ignoring the fact of my age (83 years).

Mrs Garratt, Kent
July 2011 1ST CLASS PEOPLE
1st class people.

Mrs Fuller, Tunbridge Wells, Kent
July 2011 STUART IS "EXCELLENT"
Stuart is "excellent". This is second vehicle we have bought through Stuart. Would not hesitate to recommend Stuart and WJ King.

Mrs Reed, Gillingham, Kent
July 2011 VERY GOOD
Very good.

Mr Churchill, Croydon, Surrey
July 2011 KEPT US INFORMED
Kept us informed and was very helpful.

Mr Riley, Bromley, Kent
July 2011 HE WAS VERY PROFESSIONAL
Only good comments - he was very professional.

Mrs Tat, London
July 2011 FRIENDLY AND KNOWLEDGEABLE
Friendly and knowledgeable.

Mr Atkins, Beckenham, Kent
July 2011 FIRST CLASS
First class.

Mrs Ramage, West Wickham, Kent
July 2011 VERY GOOD CUSTOMER CARE
They were very helpful (very good customer care).

Mr Clark, London
June 2011 EXCELLENT IN EVERY RESPECT
Carlo was excellent in every respect.

Miss Mason, Sidcup, Kent
June 2011 I HAVE DEALT WITH WJ KING FOR THE LAST 30 YEARS
I have dealt with WJ King for the last 30 years. Well satisfied.

Mr Askew, Belvedere, Kent
June 2011 UP TO USUAL HIGH STANDARD
Up to usual high standard.

Mr Imrie, Welling, Kent
June 2011 VERY GOOD
Very good.

Mr Campbell, Welling, Kent
June 2011 EXCELLENT, FRIENDLY AND EFFICIENT
Showroom visit followed up by Sales Consultant.
Excellent, friendly and efficient.

Mrs Pattenden, Sidcup, Kent
June 2011 EXCELLENT CUSTOMER SERVICE
Have dealt with Vauxhall at Swanley for last three cars, always excellent service.
Excellent customer service, friendly, efficient and helpful at all times.

Mrs Spratt, Swanley, Kent
June 2011 EXCELLENT
Excellent.

Mr Naylor, Dartford, Kent
June 2011 GOOD SERVICE
Good service.

Mr Morrissey, Orpington, Kent
June 2011 EXCELLENT SERVICE
Excellent service, not at all pushy, very happy.

Mrs Connolly, Belvedere, Kent
June 2011 CUSTOMER SERVICE WAS OUTSTANDING
Dave's customer service was outstanding, not pushy, and very patient and accommodating.

Mrs Pye, Bexley, Kent
June 2011 HE WAS VERY PATIENT AND MADE ME FEEL AT EASE
Paul Foot was a fantastic sales person. He was very patient and made me feel at ease, as buying a car is a daunting prospect.

Miss Holman, Gillingham, Kent
June 2011 PREVIOUS PURCHASE OF VAUXHALL
Previous purchase of Vauxhall.

Mr Gubby, Rochester, Kent
June 2011 VERY POLITE AND INFORMATIVE
Very polite and informative.

Mrs Phatty, Gravesend, Kent
June 2011 VERY HELPFUL - 10/10
Very helpful - 10/10.

Mrs Crabb, Dartford, Kent
June 2011 EXCEPTIONALLY HELPFUL. EXCELLENT SERVICE
Darren and Denise were exceptionally helpful. Excellent service.

Mr Oliver, Orpington, Kent
June 2011 ALWAYS DEALT WITH DARREN FOR MY PAST 4 NEW CARS
Very helpful, a good all-round sales service and have always dealt with Darren for my past 4 new cars.

Mr Oliver, Biggin Hill, Kent
June 2011 VERY, VERY GOOD
Very, very good.

Mrs Vale, Westerham, Kent
June 2011 WE WERE REALLY WELL LOOKED AFTER ...
We were really well looked after regarding sales. Well advised and great communication throughout the sales process. Many thanks.

Mr Barton, Westerham, Kent
June 2011 VERY PROFESSIONAL
Very professional.

Mrs Shaw, Westerham, Kent
June 2011 EXCELLENT
Excellent.

Mr Flecchia, Croydon, Surrey
June 2011 VERY IMPRESSED
Very good service, very impressed, very efficient, very easy to buy a car from.

Mr Cale, Dartford, Kent
June 2011 SALES CONSULTANT WAS VERY FRIENDLY & PROFESSIONAL
My sales consultant was very friendly and professional, made my wife and I feel at ease during our visit to your showroom.

Mr Duguay, Chislehurst, Kent
June 2011 EXCELLENT SERVICE
Excellent service.

Miss Saunders, Bromley, Kent
May 2011 SUPERB SERVICE
After waiting for well over a week for my local SEAT dealer to assist with my car purchasing I decided to look further afield. I found WJ King who are located near my parents and I must say from that moment on they have been a pleasure to deal with. Steve Luton was understanding, professional and efficient. I look forward to collecting my car at the weekend!

Mr Bint, Wantage, Oxon
May 2011 EXCELLENT
Excellent.

Mr Davies, Bexleyheath, Kent
May 2011 THE BEST CAR BUYING EXPERIENCE I'VE HAD
Excellent service, the best car buying experience I've had.

Mr Evans, Coulsdon, Surrey
May 2011 VERY EFFICIENT
Very efficient.

Mr Easthope, Chatham, Kent
May 2011 WE STRUCK UP A GOOD RELATIONSHIP
Just a very nice person, we struck up a good relationship.

Mr Stapley, Orpington, Kent
May 2011 EXCELLENT
The young man (Tyrone) who dealt with our purchase was excellent.

Mr Wingrave, Bromley, Kent
May 2011 EXPLAINED EVERYTHING THOROUGHLY
Very polite and explained everything thoroughly.

Ms Perkins, Sevenoaks, Kent
May 2011 VERY EFFICIENT AND FRIENDLY AND A PLEASURE TO DEAL WITH
Stuart Brine is very efficient and friendly and a pleasure to deal with. I would recommend him to anyone.

Mr Williams, Bromley, Kent
May 2011 VERY HELPFUL, ALWAYS AVAILABLE
Very helpful, always available.

Mrs Prior, Bromley, Kent
May 2011 I WISH TO THANK YOUR SALES CONSULTANT
Dear Sir,
I wish to thank your Sales Consultant, Rob Haines, for the attention he gave me to all the questions I ask him about the car. I cannot praise him enough.

Mr Balddock, Westerham, Kent
May 2011 (THIS IS THE 5TH VEHICLE I HAVE PURCHASED FROM W J KINGS)
Excellent as always. (This is the 5th vehicle I have purchased from W J Kings.

Mr Finch, Bromley, Kent
May 2011 VERY GOOD
Very good.

Ms Johnson, Bromley, Kent
May 2011 EXCELLENT - GOOD COMMUNICATION
Excellent - good communication.

Ms King, Caterham, Surrey
May 2011 COULD NOT HAVE ASKED FOR MORE
Could not have asked for more helpful, informative and friendly service. Our Consultant, Tyrone was, with the Manager for SEAT, Darren, brilliant.
The service and care made the experience of buying a car very enjoyable.

Mr Nicholson, Sidcup, Kent
May 2011 VERY HELPFUL AND PATIENT
Very helpful and patient.

Mrs Mukiibi, Dartford, Kent
May 2011 HIS HONESTY WAS REFRESHING
I thought Guy was a genuinely nice guy and his honesty was refreshing in an industry where this can be hit and miss.

Mr Ellis, Bexley, Kent
May 2011 5 STAR SALES CONSULTANT
Nathan was a 5 Star Sales Consultant.

Miss Marchant, London
May 2011 EXCELLENT ADVICE WITHOUT THE HARD SELL
Excellent advice without hard sell. Helpful, friendly advice.
From start to finish buying the car was a very happy experience!

Ms Toulson, Dartford, Kent
May 2011 VERY GOOD
Very good.

Mr Fewtrell, Dartford, Kent
May 2011 EXCELLENT
The Sales Consultant was excellent.

Mr Baker, Dartford, Kent
May 2011 EXCELLENT SERVICE
Sales Consultant was Tony Martin - excellent service.

Mr Wood, Bexleyheath, Kent
May 2011 VERY WELL PRESENTED AND POLITE
Very well presented and polite.

Mr Mooney, Swanley, Kent
May 2011 FRIENDLY AND PROFESSIONAL
Friendly and professional.

Mrs Fry, Sevenoaks, Kent
May 2011 VERY INFORMATIVE
Very informative, polite and not pushy.

Mrs Green, Bexleyheath, Kent
May 2011 PROCESS OF BUYING MY NEW CAR VERY STRAIGHTFORWARD
Very nice gentleman, making the process of buying my new car very straightforward.

Ms Case, Longfield, Kent
May 2011 EFFICIENT AND FRIENDLY SERVICE THROUGHOUT
Provided an efficient and friendly service throughout.

Mr Taylor, Dartford, Kent
May 2011 VERY HELPFUL, NO PRESSURE - A PLEASURE TO DEAL WITH
I already had a Vauxhall Astra which has been looked after for seven years by WJ King. I was confident I would be well treated.
Very helpful, no pressure - a pleasure to deal with.

Mrs Wakefield, Sevenoaks, Kent
May 2011 GREAT AFTERSALES SUPPORT
Very helpful, great aftersales support.

Mr Haynes, Gravesend, Kent
May 2011 A VERY PLEASANT EXPERIENCE
Previous good experience when wife bought new car Farningham branch.
Both Steve and Roy provided an excellent service and made the buying of my new car a very pleasant experience.

Mr Trigg, Dartford, Kent
May 2011 VERY HELPFUL
Alan Smith was very helpful.

Mr Seale, Gravesend, Kent
May 2011 VERY GOOD SERVICE
Yes, was very good service.

Mr Rains, Dartford, Kent
May 2011 EXCELLENT CUSTOMER SERVICES
Excellent customer services.

Miss Yusuf, Gravesend, Kent
May 2011 PLEASURE TO DEAL WITH
Previously owned Vauxhalls, both Astras and Corsas.
Polite, thorough, pleasure to deal with, kept us informed.
We already had a call in the first week asking if everything was o.k. and if we had any questions.

Mr Desforges, Gravesend, Kent
May 2011 EXCELLENT
Previous experience of company.
Excellent.

Mr Flack, Gravesend, Kent
May 2011 DIDN'T FEEL PRESSURISED INTO BUYING AT ALL
Very helpful, friendly and explained info clearly. Didn't feel pressurised into buying at all.

Miss Hills, Stanford-Le-Hope, Essex
May 2011 IMPRESSED
Grandson bought a used motor a few weeks ago. Was impressed.
Good.

Mr Ling, Rochester, Kent
May 2011 WE REALLY ENJOYED THE EXPERIENCE
Robert gave us a really good package and we really enjoyed the experience of buying a vehicle from WJ King.

Mr Coull, Chatham, Kent
May 2011 BOUGHT VAUXHALLS FROM YOU & CLIFFORDS IN THE PAST
Bought Vauxhalls from you and Cliffords in the past.
Very friendly and helpful.

Mr Christopher, Gillingham, Kent
May 2011 PLEASED WITH THE SERVICE GIVEN
Very helpful. Pleased with the service given.

Mr Lawday, Chatham, Kent
May 2011 FINANCIAL DETAIL CAREFULLY EXPLAINED
Paul Foot was excellent, constant progress updates with delivery. Financial detail carefully explained.

Mr Davies, Rochester, Kent
May 2011 FRIENDLY, COURTEOUS AND HELPFUL
Friendly, courteous and helpful.

Mr Beare, Orpington, Kent
May 2011 EXCELLENT
Excellent manner and service.

Mrs Burns, Bexleyheath, Kent
May 2011 MADE TO FEEL TOTALLY AT EASE AND VERY SPECIAL
Recommended by my son who used to have a Leon.
Made to feel totally at ease and very special. 10/10 for Ashley at Sidcup branch.

Mrs Hague, London
May 2011 EXCELLENT THROUGHOUT
Excellent throughout.

Mr Gillam, Bromley, Kent
May 2011 EXCELLENT SALES SERVICE
Excellent sales service from Ashley Ide.

Miss Mosley, London
May 2011 I SING YOUR PRAISES AND MY KIA WHEREVER I GO
Jennie, your sales person, was honest, friendly and helpful.
I live near Oxford, too far to travel for servicing. Don't worry though, I sing your praises and my Kia wherever I go and whoever I speak to.

Mr Lyne, Aylesbury, Buckinghamshire
May 2011 VERY HAPPY TO RECOMMEND THE SERVICE
Jennie Kirkby at WJ King Sidcup was professional, polite and made buying a car a pleasant experience. I am very happy to recommend the service to friends and family.
After buying the car, it was so nice to get a follow-up call to make sure I was still happy. That, for me, shows WJ King's confidence in the car and that they do have customer interest. Excellent!

Miss Bishop, London
May 2011 GOOD, VERY HELPFUL
Good, very helpful.

Mr Ward, Dartford, Kent
May 2011 MOST EXCELLENT
Most excellent by a Mr. D. Brighty.

Mr Lewis, London
May 2011 EVERYTHING WAS READY WHEN IT SHOULD BE
Absolutely fine. Everything was ready when it should be. It was Steve who suggested the model of car to me.

Mrs Hill, Dartford, Kent
May 2011 VERY EFFICIENT
Wade Ansell was very efficient.

Mr Crawley, London
May 2011 VERY GOOD
Attentive salesman.
Very good.

Mrs Rootsey, Belvedere, Kent
May 2011 MADE BUYING THE CAR A PLEASURE
Wade was very helpful and made buying the car a pleasure.

Mr Markwell, Welling, Kent
May 2011 EXCELLENT
Excellent.

Mrs Barnes, Dartford, Kent
May 2011 THANK YOU
Have dealt with Wade for the purchase of 2 other cars.
Very polite, cheerful, honest - thank you!

Mrs Stevens, Dartford, Kent
May 2011 HELPFUL, COURTEOUS AND FRIENDLY
Wade was helpful, courteous and friendly throughout.

Mrs McNicholas, Welling, Kent
May 2011 PROFESSIONAL, COURTEOUS, CONFIDENT & WELL INFORMED
As ever, Neil was a professional: courteous, confident and well informed about stock and is gently persuasive. Give him a pay rise, he is an asset to you!

Mrs Davies, Bexley, Kent
May 2011 I WOULD DEFINITELY RECOMMEND TO OTHERS
After thinking about buying a new car for some time I decided to go to WJ King as my daughter bought a car there and she was very happy. I thought the Sales Consultant was extremely efficient and very helpful. I would definitely recommend to others.

Mrs Cayless, Sidcup, Kent
May 2011 ALWAYS PROVIDED FRIENDLY, HELPFUL ADVICE AND SERVICE
Long term (over 20 years) habitual purchase of vehicles from WJ King.
Wade Ansell has always provided friendly, helpful advice and service. An excellent salesman (we consider him to be a friend).

Mrs Taylor, Maidstone, Kent
May 2011 GOOD SERVICE
Bought from you before.
Good service.

Mr Swann, London
May 2011 WOULD RECOMMEND
Very well presented and very good knowledge of car and other products available from Suzuki. Would recommend this dealership to friends and family.

Mr Hindson, London
May 2011 KEPT US UPDATED
Very good, information, kept us updated at all times.

Mrs Hopkins, Erith, Kent
April 2011 VERY FRIENDLY, EFFICIENT AND INFORMATIVE
Display in Bexleyheath Shopping Centre.
Very friendly, efficient and informative.

Mrs Lindridge, Bexleyheath, Kent
April 2011 VERY GOOD
Very good.

Mrs Alderson, Gravesend, Kent
April 2011 HELPFUL, POLITE, GENERALLY SUPERB
Mark Turner is helpful, polite and generally superb.

Miss Abbott, Welling, Kent
April 2011 PREVIOUS DEALINGS
Previous dealings with you.

Mr Gwyn, Welling, Kent
April 2011 BOUGHT & SOLD CARS WITH WADE ANSELL MANY TIMES
Local and dealt with/bought and sold cars with Wade Ansell many times.
Very good, honest and reliable.

Mr Price, Bexleyheath, Kent
April 2011 MANY YEARS OF RELIABILITY AND GOOD SERVICE
Many years of reliability and good service.
Very helpful and informative.

Mr Pomeroy, Bexleyheath, Kent
April 2011 VERY PROFESSIONAL
Very helpful and very professional.

Mr Bayikoglu, Enfield, Middlesex
April 2011 VERY HELPFUL SALESMAN
Keith Black is a very helpful salesman who found just the car I was looking for.

Miss Packham, Swanley, Kent
April 2011 A PLEASURE TO DEAL WITH
Mr O'Hara was a pleasure to deal with.

Mr Lamb, Orpington, Kent
April 2011 FRIENDLY AND HELPFUL
Friendly and helpful.

Mr Brown, Bexleyheath, Kent
April 2011 VERY POLITE AND EFFICIENT
Very polite and efficient.

Mr Shipp, Erith, Kent
April 2011 VERY WELCOMING AND FRIENDLY
We found Jennie very welcoming and friendly, and assisted us in anything we ask about the car.

Mr Morgan, Belvedere, Kent
April 2011 FIRST CLASS
First class, very helpful.

Mr Brewer, Bexleyheath, Kent
April 2011 EXCELLENT SERVICE WAS PROVIDED
The professionality of Dave O'Hara.
Excellent service was provided.

Mrs Adekoya, London
April 2011 MY FATHER HAS BOUGHT HIS LAST TWO CARS FROM YOU
My Father has bought his last two cars from you and recommended I talk to Dave first!
Very good, extremely helpful.

Miss Sears, Dartford, Kent
April 2011 VERY HELPFUL
Very helpful.

Mr Ward, Ashford, Kent
April 2011 PROVIDED EXCELLENT SERVICE AND ADVICE
Daughter has 1.6 Sport - she recommended.
Andrew provided excellent service and advice.

Mr Flint, Sidcup, Kent
April 2011 HELPFUL AT ALL TIMES
Dae was a very knowledgeable person to deal with and was helpful at all times.

Mr Brooker, Chislehurst, Kent
April 2011 VERY PROFESSIONAL
Very helpful sales team.
Very professional.

Mr Hilling, Rochester, Kent
April 2011 VERY POLITE AND HELPFUL
Very polite and helpful.

Mr O'Connor, Gravesend, Kent
April 2011 EXCELLENT SERVICE
Excellent service - well satisfied.

Miss Phillips, Rochester, Kent
April 2011 ALWAYS KEPT IN TOUCH WITH ME WITH ANY UPDATES
Very kind, polite and always kept in touch with me with any updates regarding the buying of new car - with delivery date, etc.

Mr Mitchell, London
April 2011 GOOD AND CARING
Mr Steve Lawrence is good and caring about the customers.

Mr Field, Orpington, Kent
April 2011 EXPLAINED EVERYTHING THOROUGHLY
Very helpful. Explained everything thoroughly.

Mrs Watson, Longfield, Kent
April 2011 EXCELLENT, FRIENDLY SERVICE
Excellent, friendly service and help.

Mrs Blackwell, West Kingsdown, Kent
April 2011 VERY HELPFUL IN EVERY WAY
Tony was very helpful in every way.

Mr Scriven, Welling, Kent
April 2011 VERY HELPFUL
Very helpful.

Mrs Ainsworth, Dartford, Kent
April 2011 VERY HELPFUL AND INFORMATIVE
Duncan Enwright was very helpful and informative.

Mrs Wren, West Malling, Kent
April 2011 EXCELLENT, PROFESSIONAL & PATIENT
Excellent, professional and patient.

Mr Bennett, Dartford, Kent
April 2011 PLEASURE TO DEAL WITH
David was excellent. It was a pleasure to deal with him.

Mr Ransom, Orpington, Kent
April 2011 PLEASANT AND NOT A PUSHY SALESMAN
Sat Dhoofer was very pleasant and not a pushy salesman, which was very nice.

Mr Buttle, Westerham, Kent
April 2011 EXPLAINED EVERYTHING
He was pleasant and professional and explained everything to me.

Mr Miller, Bromley, Kent
April 2011 VERY GOOD
Very good.

Mrs Smith, Orpington, Kent
April 2011 RECOMMENDED
My parents were customers for many years and recommended you. And I always wanted a Suzuki Swift.
My Sales Consultant was very friendly, knowledgeable and helpful.

Miss Amos, Bromley, Kent
April 2011 VERY GOOD
Very good.

Mr Haycock, Welling, Kent
April 2011 NOT PUSHY BUT VERY HELPFUL
It was very good, not pushy but very helpful.

Mrs Keepax, Bromley, Kent
April 2011 PROFESSIONAL, FRIENDLY AND WELL INFORMED
I have a long (over 30 years) association with WJ King and, before that, Loxleys KJ and have always been pleased with the service I have received.
Tony was professional, but friendly, and well informed.

Miss Dacey, Chislehurst, Kent
April 2011 MY EXPERIENCE WAS PLEASANT AND POSITIVE
Tony is always happy, friendly and never pushy. Very knowledgeable about all the cars and honest - listens to your needs from a car.
I thought it was a nice touch that Tony handed over keys, talked me through buttons, etc. on car and waved me goodbye as I left in my car. I had a bad experience with Nissan dealership. My experience with Tony at WJ King was pleasant and positive start to finish.

Miss Broadwell, Bromley, Kent
April 2011 THIS IS MY 5TH VAUXHALL
This is my 5th Vauxhall.
Always been satisfied in the past.

Mrs Raynsford, Bexleyheath, Kent
April 2011 VERY GOOD SERVICE
Very good service from your staff at Bexleyheath.
Carry on doing what your staff are doing.

Mr Richardson, Erith, Kent
April 2011 VERY HELPFUL
Very helpful.

Mr Phillips, Dartford, Kent
April 2011 EXTREMELY HIGH LEVELS OF SERVICE
I would just like to commend you and the excellent team at your Dartford Vauxhall Service Department on their extremely high levels of service.

Mr Singh, Gravesend, Kent
March 2011 A TRULY PROFESSIONAL AND FRIENDLY SERVICE
WJ King Rochester Service Department have always delivered a truly professional and friendly service.......
All this coupled with their ability to reassure us while still demonstrating a sense of humour make them a very special team.

Mr & Mrs Gallivan, Strood, Kent
March 2011 EXCELLENT SERVICE
Excellent service, helpful, informative - took time to explain any queries.

Mr Bradley, Greenhithe, Kent
March 2011 FRIENDLY SERVICE
Friendly service, very helpful and polite.

Miss Eels, London
March 2011 EXTREMELY HELPFUL AND NOT "PUSHY"
I found Mark Turner extremely helpful and not "pushy" which can be very offputting.

Mrs Wetheridge, Welling, Kent
March 2011 VERY GOOD
Very good.

Mr Williams, Welling, Kent
March 2011 WE WOULD RECOMMEND YOU AND USE YOU AGAIN
David Rowe was very welcoming, answered all our questions and made our experience a very good one. We would recommend you and use you again.

Mr Collins, London
March 2011 REALLY GOOD SERVICE
Really good service.

Mrs Holland, London
March 2011 VERY SATISFACTORY AND ALSO EFFICIENT TOO
Yes this was very satisfactory and also efficient too.

Mr Moore, Swanley, Kent
March 2011 SUPERB
Superb - very helpful and not pushy.

Miss Moffatt, London
March 2011 CUSTOMER HAPPY!
Daniel Brighty - Sidcup - Outstanding, friendly, went out of his way, remembered me from previous sales 2 years. OK top man, top job, customer happy!

Mrs Martin, London
March 2011 MOST IMPRESSED
Having had dealings with customer care - job wise - I was most impressed with Patrick. Nothing was too much effort - I was kept up to date during my 4 month wait for the vehicle. He is a credit to your company - well done!

Mr Smith, Canterbury, Kent
March 2011 VERY EFFICIENT, GOOD CUSTOMER SKILLS
Very efficient, good customer skills, and everything on time.

Mr Mills, Maidstone, Kent
March 2011 WENT OUT OF HIS WAY TO FIND THE CAR I WANTED
Very good. Dan went out of his way to find the car I wanted and was friendly yet also professional.

Mrs Myers, London
March 2011 DANIEL WAS FANTASTIC, A CREDIT TO YOUR COMPANY
We knew of the Peugeot dealer in Sidcup already.

Daniel was fantastic, a credit to your company.

Mrs Richardson, London
March 2011 EXPLAINED CLEARLY
Very pleased, not pushy, explained clearly.

Miss Spagnoletti, London
March 2011 FELT I WAS DEALING WITH A PERSON I COULD TRUST
Just remembered seeing your Vauxhall garage logo and knew you had been around for years, so worth a look.
Found him to be helpful, unpushy unlike some, and felt I was dealing with a person I could trust to supply me with the correct answers. Having the info we needed, able to go away, have a cuppa to discuss the buy without feeling pressured.

Mrs Collier, Gillingham, Kent
March 2011 VERY GOOD SERVICE
Very good service, friendly, competent, knowledgeable.

Mr Roddam, Gillingham, Kent
March 2011 OUTSTANDING
Good sales consultant.
Outstanding.

Miss Bennett, Gravesend, Kent
March 2011 VERY GOOD, LISTENED TO WHAT I WANTED
Very good, listened to what I wanted and was not pushy.

Mr Kaila, Gravesend, Kent
March 2011 WE WOULD CERTAINLY RECOMMEND
Good selection on your forecourt. First class - before buying our car from you we visited 6 other dealers and your salesmen were superior to the others.

We would certainly recommend your company to any friends.

Mrs Peel, Orpington, Kent
March 2011 VERY HELPFUL
Very helpful.

Mr Paterson, New Ash Green, Kent
March 2011 REALLY INFORMATIVE AND POLITE
Stephen Lawrence was really informative and polite and very helpful. I was very happy with the service he provided.

Miss Archer, London
March 2011 MOST HELPFUL
Mr Enwright was most helpful to find me the car I required.

Mr Pring, Gravesend, Kent
March 2011 NOTHING TOO MUCH TROUBLE
Very good, helpful, nothing too much trouble. She is a great sales consultant.

Ms Nelson, Swanscombe, Kent
March 2011 VERY HELPFUL WITHOUT BEING PUSHY
Very helpful without being pushy.

Mrs Frewing, Northumberland
March 2011 PLEASANT APPROACH, HELPFUL AND PROFESSIONAL
Near to home and accessible.
Pleasant approach, helpful and professional.

Mr Creed, Dartford, Kent
March 2011 VERY GOOD, HONEST, INFORMATIVE AND RELIABLE
Nathan was very good, honest, informative and reliable.

Mrs Russell, Dartford, Kent
March 2011 TREATED WELL
I felt that both my husband and my daughter were treated well when buying their cars so I decided to use WJ King.

Mrs Johns, Croydon, Surrey
March 2011 VERY GOOD TEAM
Very good team.

Mr Penfold, London
March 2011 FULL MARKS TO SALES TEAM
Dealt with Bromley garage before with same salesman.
Full marks to sales team, especially Rob Haines.

Mr Jay, West Kingsdown, Kent
March 2011 KNOWLEDGEABLE, FRIENDLY, EXCELLENT
Knowledgeable, friendly, excellent.

Mr Sullivan, Ashford, Kent
March 2011 EXCELLENT WITHOUT BEING PUSHY
Excellent without being pushy.

Mrs Edmett, London
March 2011 PAST CUSTOMER
Past customer. Excellent.

Mrs Shepherd, Maid