To our valued customers,
From 5th November 2020, the UK is entering a period of increased restrictions which will have several implications on our operations as follows:
Aftersales departments, parts & bodyshops and forecourts
Our aftersales departments, including Parts & Bodyshops and Forecourts are deemed by the government as essential services and thus will remain fully open and will continue to operate in a COVID safe manner.
Keeping these departments open allows us to support both our customers as well as essential workers, the NHS and Emergency services with their mobility requirements. With schools still open and the public being advised against using public transport, we recognise the mobility of our customers may be more important than ever and we are here to support you.
The only small adjustment will be that aftersales departments will not be able to allow customers to wait inside our showrooms, although we will continue our current socially distanced booking in process in place at our Service Receptions.
As far as our Sales departments are concerned, due to the mandated closing of non-essential retail businesses we are obliged to close our showrooms and external display areas to customers. Despite closure of showrooms our Sales departments will still be open for business. We will be conducting vehicle sales with a series of new COVID secure processes in line with government guidelines.
Our experienced sales teams will still be at our showrooms and available to assist you via telephone, virtual meetings, email or live chat. They will be able to answer all of your questions and advise you on the most suitable vehicle and finance options (if required) for you. They will also be able to send you photographs and videos of specific vehicles that are of interest. Purchases can be completed via telephone, e-mail or online and we can offer a COVID safe ‘click and collect’ service in an outdoor area at one of our sites.
Should you require any further assistance please feel free to contact us via our location pages or call 01322 948262 to speak to one of our friendly Customer Service team.
Your enquiry has been sent and we will contact you using the details provided as soon as possible!
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