We have just taken delivery of our 7th car in in 17 years from W J Kings at Welling. Wade Ansell has arranged all these purchases. The usual excellent service. Everything organised very efficiently and arranged on time. We had particularly difficult requirements to fulfill on this occasion and he took a lot of time and made a big effort to find what we wanted. Well satisfied.
Carol FlynnThank you for the 5 star rating and review
Thank you for the full 5 stars.
Louise was extremely helpful, made the whole process of buying a carsimpleWould highly recommend if you are looking to buy your next car! Definitely an asset to the W J King group. 5*
Charlie DitchThank you for the 5 star rating and review
Absolutely appalling customer service from this company. I purchased a new Vauxhall Corsa on 1 SEP and having chased them up several times as I hadn't received the log book I contacted the DVLA only to find out they had registered the car to an address that I hadn't lived at for 2 years. All the documentation I have is for my correct address but they decided to register it at a fraudulent address. When I contacted them to ask for an official complaint they were not interested, havnt even apologised, havnt called me back as promised and gave refused to pass on their official complaints procedure and who regulates them, just a disgrace EditDelete Share
Dean Wheeler
This is the second time that I have hade the pleasure of dealing with Wade Ansell in as many years! My 1st purchase was a Vauxhall Viva, (although I really wanted a viva rocks!) Wade promised to keep a look out for one as none was initially available. You can only but imagine my surprise when almost 2 years later I receive a call from Wade to say he had my dream car! His memory is second to none as his customer service. If ever you are In the market to purchase a Vauxhall in the future I sincerely cannot recommend WADE enough! You will be completely looked after throughout the whole process!!!
mandi boswellThank you for the 5 star rating and review.
Thank you for the 5 star rating
Took car in for MOT was then told it needed new break discs and pads, which was untrue as they had been replaced by local mechanic a month before, when questioned they retracted and said sorry this quote was for another customer, I wasn’t born yesterday, anything for some extra money aye? Would not go here again
on missionWe are sorry to hear that you are dissatisfied with our service, we were unaware of your complaint and would like the opportunity to investigate further, please contact our service manager Michael Burford on 02088548161.
Exceptional service at Welling, as always! Wade Ansell is a great salesman, friendly, welcoming and goes above and beyond every time. I have recently bought my third car from Wade and can honestly say it's the best purchase I've made in 2020! I would highly recommend you use this branch and ask for Wade, great service and brilliant salesman.
Rebecca CastleThank you for the 5 star rating and review
Didn't have very good customer service from the service department. The telephone customer service wasn't much better. Wanted to charge me for work that probably wouldn't fix my problems with my car even though I had a warranty, service plan and lease with them. Have got rid of the car now
lisa hawkins
Please do get in touch and let us know what we can do to improve your rating
Thank you for the 5 star rating and review
Thank you for taking the time to leave us the full 5 stars.
Thank you for taking the time to leave us a review.
Wade at the Welling branch was as brilliant as always. Just taken delivery of our Grandland, the 10th new car we have purchased from the Welling branch and the experience was first rate as it always is. Thank you Wade.
Tim SheppardThank you for the 5 star rating and review
Would never ever buy a Vauxhall again from the service I got, a while ago now but friend recently had the same level of service. They wanted to keep the car for a day just to check the seat as wasn’t adjusting forwards or back, advised needed new seat base. Due to family issues could not take car in to replace for about 6 weeks, then needed to keep the car for another day for investigation. When they did the work they found a pen, which they didn’t see in the previous 2 days ofinvestigationsresult was 3 days off road. Thanks but no thanks Vauxhall
Start 2 DriveI am sorry for the service you received, please do get in touch with our service manager and we will be happy to discuss this further.
Very good
Tony FlynnThank you for the 5 star rating and review
Staff is very good and cooprative. Good stock of new and used car.
Pratik ParekhThank you for the 5 star rating and review
The gentleman on reception could not have been more helpfull or polite the car was at the time stated. l would highly recommend them.
David ShadeThank you for the 5 star rating and review
Great service advisor called Joe. Obviously keeps that department running smoothly . Thank you
Priory AutomotiveThank you for the 5 star rating and review
Good customer services, I ended up buying a new car
David HerreyThank you for the 5 star rating and review
Excellent service. Fit me in next day for a quick fix after a failed MOT. Very helpful and knowledgeable. Highly recommended
Dominic Thomas
Great service from start to finish ! Wade was extremely knowledgable and helpful in helping us to make the right decision on the model Crossland x we purchased. It’s the second time we have used w j kings in welling and I would definitely recommend them to friends and family. Thank you Wade for all you help
Theresa FergusonThank you for the 5 star rating and review
Just recently bought a new crossland and the service I received from Wade was excellent. Nothing was too much trouble. This is our fifth car with have bought from Vauxhall and wade has helped us with each one. Great service Wade was very mindful that I was a vulnerable adult and made sure that all the seats were clean and he adhered To the COVID procedures. See you in three years for another new car.
Lesley ArmstrongThank you for the 5 star rating and review
Thank you for the 5 star rating.
Please can you get in touch and let us know what we can do to improve your rating?
5 * customer service, brought my car in for both an mot and service and couldn’t fault the customer service, I was updated throughout the day and informed when ready for collection, rob copeland was my service adviser on the day and he couldn’t of done anything more to satisfy medefinitely a 5* experience !
Shelley ForghamThank you for the 5 star rating and review.
My service today with Vauxhall Parts Department was utterly disgusting and the mannerism I received was less than unsatisfactory. As I could hear the man clearly, they decided to speak to me in such a tone which I found extremely demeaning and degrading; I pay for my items therefore this form of service is not acceptable. I would quite clearly shame the representative who I spoke to but for date protection and being a kind human I will not. If you call their services, be warned they will provide not but disgusting services.
abdul hyePlease could you contact the parts manager back and we will be able to look into this for you.
Please contact us back and provide us with your feedback so we can look in to why we have been awarded a 1 star from you, Thanks.
Good service
Brian DavenportNo reviews available
